end-consumer

Smart Service: Are You Providing It?

Written by Laura L. Adams on July 11, 2018

Regardless of whether you provide home warranties, appliance services, security, telecommunications, or any other ...
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field service managment software

How to Select the Right Field Service Management Software

Written by Kimberly Heuser on October 24, 2017

Consider the Field Service Management Software, the People and Your Organization When choosing field service management ...
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Few Enterprise Software Projects Ever Go as Planned

Written by Barry Weiss on February 25, 2015

Keys to Managing Professional Services Profitability in Unpredictable Times Predictability is the key to successfully ...
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The 140 Character Power Blow to Your Field Service Organization

Written by Kimberly Heuser on February 17, 2015

The days of what’s done in the dark, will stay in the dark are over. The light of social media illuminates the good, ...
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Aberdeen: Field Service 2014 – Workforce Management Trends

Written by Jenniffer L. Breitenstein on June 16, 2014

Is the Schedule Running your Techs into a Wall? We all have heard the many Rights of Field Service. Right technician, ...
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The World Isn’t Static So Your Service Organization Shouldn’t Be Either

Written by Kristina Hill on June 13, 2014

The world is constantly changing, moving, and growing at exponential speeds. You see it in the constant release of new ...
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Proactive Service Is the Real Future of Field Service

Written by Kristina Hill on June 03, 2014

Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs ...
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Picking the Right Devices for Your Field Service Organization

Written by Kristina Hill on May 30, 2014

As technology has advanced over the past couple of years, field service organizations are faced with a new sort of ...
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Not All Street Level Routing is Created Equally

Written by Matthew Leonard on May 13, 2014

A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created ...
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It’s All About Adaptive Leadership and Management

Written by Kristina Hill on May 12, 2014

Even though I generally love the Harvard Business Review, it always makes me smile ironically when they write articles ...
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It’s All in the Delivery

Written by Matthew Leonard on May 07, 2014

I recently traveled to England and booked a hotel room at a reputable chain. The hotel itself was beautiful; old ...
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Taking Field Service Organizations Back to Basics

Written by Kristina Hill on May 01, 2014

Field service management has gotten more advanced these days as vendors, including ServicePower, further expand the ...
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Strategic relationship with Bosch Software Innovations

Written by Jenniffer L. Breitenstein on April 24, 2014

ServicePower (AIM: SVR), a market leader in field management, announces a new relationship with Bosch Software ...
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Boosting Field Service Safety with the Right Tools

Written by Kristina Hill on April 17, 2014

Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do ...
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The Nexus of Forces = Innovative Field Service Management

Written by Matthew Leonard on April 14, 2014

The nexus of forces is a grandiose term describing a phenomenon that has been impacting business for many years, but is ...
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The Elusive First-Time Fix in Field Service

Written by Matthew Leonard on April 03, 2014

First-time fix rate may just be the red-headed stepchild of field service metrics. This performance metric, which is ...
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April 2, 2014-ServicePower rebrands itself for 2014 and beyond

Written by Jenniffer L. Breitenstein on April 01, 2014

MacLean, VA- ServicePower (AIM: SVR), a market leader in field management, has introduced new corporate branding which ...
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Wearable Technology and Field Service – Passing Trend or Here to Stay?

Written by Matthew Leonard on March 26, 2014

Just as the mobile device market has begun to flatten, another technological trend is just breaking into the market; ...
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The Drive to Be Better Starts With Your Customers

Written by Matthew Leonard on March 24, 2014

One of the most important lessons in business is that it waits for no one. Building and defending competitive ...
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Not All Field Service Scheduling Products Are Created Equally

Written by Matthew Leonard on March 19, 2014

Marketing often has a fancy way of making less look like more, especially when flashy colors and videos, and other ...
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Delight Your Customers the ServicePower Way

Written by Matthew Leonard on March 05, 2014

Sometimes, the phrase “delight your customer” can feel complicated all on its own, without the daunting task of ...
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March 5, 2014- Contract with Electrolux Home Appliances

Written by Jenniffer L. Breitenstein on March 05, 2014

ServicePower Technologies Plc (“ServicePower” or the “Company”) Contract with Electrolux Home Appliances (“Electrolux”) ...
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Aberdeen: Using Data to Make Decisions

Written by Jenniffer L. Breitenstein on February 13, 2014

The Best Use Data to Make Decisions: Don’t Just Collect More, Collect Smart
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Aberdeen- Mobility Must be at the Heart of Productivity and not a Tool for Distraction

Written by Jenniffer L. Breitenstein on January 27, 2014

To be productive or check (personal) email one more time?
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