Field employees managed, efficiently.
Let’s be honest, your field employees can make or break your consumers’ experiences, resulting in a glowing 5-star review or a tarnished brand reputation. ServicePower ensures field jobs are completed efficiently, with the consumer in mind.
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Consumer Self-Service
Empower your consumers to hang up the phone, for good.
Today’s consumers want to avoid dialing the phone at all costs. The power to self-serve is what people want, especially when dealing with at-home appointments.
A fully brandable self-service portal allows your consumers to easily log on to schedule, reschedule, and cancel appointments at a time that is convenient for them. Take advantage of upselling opportunities by adding deals and product banners directly on the portal homepage.
Consumers will have full visibility with real-time job status updates that include field employee estimated arrival time and two-way texting.
Real Results
- 20% improvement in customer satisfaction
- 27% improvement in NPS
- 70% reduction in call center volume
Scheduling
Toss out the manual process and automate your scheduling.
Unexpected events happen: weather and traffic delays, and employees calling out sick, which can quickly upend your day’s schedules. Truth-based scheduling that automatically updates throughout the day and assigns the best field employee for each job based on rating, skill, location, parts availability and more, puts your mind at ease, and ensures consumers receive high-quality service, every time.
Real-time AI-based route optimization provides live map views with visibility into all routes, locations, and job sites.
Real Results
- 40% increase in first-time fix rates
- 15% reduction in travel costs
- 30% increase in service calls per day
Mobile Access
Arm your field workforce with the control they need in the palm of their hand.
Ensure your field employees are properly equipped with real-time access to the tools, processes, and information needed to deliver exceptional consumer experiences.
Field employees have all of their job information while on the road via their mobile device. They can easily access and manage parts, inventory, and pricing, as well as view daily job schedules, receive live GPS updates, and provide on-site payment processing and signature collection from the consumer.
Real Results
- 20% decrease in onsite time
- 30% increase in same day job completion rates
- 50% increase in payment processing efficiency
Analytics
A data-driven picture of your employed workforce.
You need quick answers for your performance questions. That's a tall order when your reporting is in spreadsheets, or you have to wait for help from an analyst every time you need a new report.
Easily create custom reports to answer even your most complex field workforce questions by seamlessly importing unique business requirements and integrating to relevant applications. With configurable dashboards, you can see a full picture of your KPIs in real-time, helping you to strategize and make data-driven business decisions. No data analyst needed.
