Qualified contractors selected quickly, every time.

Customer Self-Service

Empower your consumers to hang up the phone, for good.

Today’s consumers want to avoid dialing the phone at all costs. The power to self-serve is what people want, especially when dealing with at-home appointments. 

A fully brandable self-service portal allows your consumers to easily log on to schedule, reschedule, and cancel appointments at a time that is convenient for them. Take advantage of upselling opportunities by adding deals and product banners directly on the portal homepage.  

Consumers will have full visibility with real-time job status updates that include field employee estimated arrival time and two-way texting.

Real Results

• 20% improvement in customer satisfaction
• 27% improvement in NPS
• 70% reduction in call center volume

Dispatch

Qualified contractors, at the right place, at the right time.

Ensure only the most qualified contractors are dispatched by automatically assigning jobs based on your unique criteria.

Streamline service workflows and scale operations as demand changes. Service job workloads can be dynamically adjusted and dispatched through seamless integration of onboarding and scheduling.

Real Results

• 20% decrease in onsite time for contractors
• 0% rejected, cancelled, or neglected contractor calls, down from 20%
• 40% increase in first-time fix rates

Network Access

Struggling to find and keep high-quality technicians?
We got you.

More than 70% of companies with field service organizations are experiencing a skills shortage gap. 

With a network of 4,000+ service providers that is growing daily, ServicePower can take the recruitment of technicians off your to-do list. Access to our ServicePower Premier Network of contractors will allow you to easily dispatch the right person for every job, every time.

contractor Reimbursement

Quick payments =
happy contractors.

Quick payments are the key to a contractor’s heart. And a happy contractor is one that will be more likely to provide excellent service to your consumers.

Real-time payment adjudication with built-in validation, auditing, invoicing, and rapid reimbursement builds loyalty with your field contractor network. The configurable audit platform meets unique warranty requirements while eliminating fraud by ensuring only valid invoices are eligible for payment.

Real Results

• 80% increase in automation resulting in faster payment approvals
• 25% reduction in overall payment cycle time
• 50% increase in payment processing efficiency

Contractor Management

Onboard and credential field contractors, effortlessly.

Vetting, onboarding, and managing field contractors on an on-going basis can be a back-office nightmare. The process can be manual, slow, and expensive. But going without is not an option when it comes to making sure the best represent your company.

Automatically manage background checks, drug testing, compliance, credentialing, and risk management. Define and rank your field contractors based on skills, expertise, and other criteria. A single point of access provides easy management and monitoring of compliance, helping you when demand scales with high-quality and efficient service, and full visibility into your networks.

Analytics

A data-driven picture of your contracted workforce.

You need quick answers for your performance questions. That's a tall order when your reporting is in spreadsheets, or you have to wait for help from an analyst every time you need a new report. 

Easily create custom reports to answer even your most complex field workforce questions by seamlessly importing unique business requirements and integrating to relevant applications. With configurable dashboards, you can see a full picture of your KPIs, helping you to strategize and make data-driven business decisions. No data analyst needed.