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First Time Right and quality,
reimagined.

Streamline operations while boosting quality, productivity, and customer satisfaction, with total job visibility along the way.
Get jobs done right the first time and slash truck rolls.

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Telecommunications and Broadband

 

Improving quality, rolling out networks faster by reducing rework, and keeping your customers happy are critical to your business. A flawless repair or install experience begins with the initial service request, sending a happy, qualified tech with the right parts and visibility, and ensuring the work is done correctly, every time. Getting work done right the first time reduces truck rolls and maximizes operational efficiencies, too.

Real results, delivered quickly.

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First Time Right operations

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Increase in Customer Satisfaction Scores

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Reduction in Service Appointment Windows

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Increase in First-Time Fix Rates

 

Meet the field service game-changer your operations team has been waiting for.

VAI Webpage Vision AI and Telcom

 

Vision AI

The field service management game changer for telco companies – Vision AI. Remove the blinders – and the risk – from your field service ops by improving visibility and transforming images into actionable insight. With Vision AI, every technician performs as good as your best, and operations run smarter, faster, and more efficiently.

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Employed Workforce

With an employed field service team, you need a suite of tools that enables your operations team to manage schedules, ensure your workforce is efficient, and leave customers with a smile.

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Capabilities Collage Images_Your business is unique. Your scheduling tool should be too

 

Capabilities Collage Images_Endless contractor ranking possibilities

 

Contracted Workforce

Depending on a contracted workforce can be nerve wracking. One bad consumer experience can have a lasting impact on your brand. Ensure only the most qualified contractors are getting facetime with your consumers and manage the end-to-end journey with confidence.

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Blended Workforce

We don’t like to brag, but ServicePower has been recognized as the best field service management solution for managing a blended workforce. Others say they can do it, but we are the only ones that truly and seamlessly define, deploy, and manage both employed and contracted workforces.

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Capabilities Collage Images_Automatic workload adjustment for better balance

 

This tool positions us as a leader in network management and as a trusted partner for our customers, communities and operators. XpFibre will continue to rely on AI, whose impact goes beyond the simple improvement of our processes.
President of XpFibre
XpFibre
With ServicePower, we have the best providers available when our customers need them, and continually drive improvement in our network through AI-based logic and real-time scheduling and warranty processing.
Field Service Operations and Strategy
LG Electronics USA
What I like about ServicePower is the ease of use and the focus on great outcomes. Their tools make the engineers lives easier and allow us to make promises to the customer that we are confident about keeping.
Group Service Director
BDR Thermea
 

Frequently Asked Questions

Put a smile on your consumers' faces with quality service events.

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