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Short-cycle jobs get a
productivity boost.

Streamline operations from initial job request to payment processing, with total job visibility along the way.

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Telecommunications and Broadband

Keeping your customers happy and your customer base growing is critical to your business, so keeping them at the core of your field service management business is vital. A flawless repair or install experience begins with the initial request for service, sending a happy qualified tech with the right parts and visibility, and ensuring your short-cycle job is done on the first time, every time. And that maximizes operational efficiencies too. 

Real results, delivered quickly.

0%

Reduction in Service Appointment Windows

0%

Increase in Customer Satisfaction Scores

0%

Increase in First-Time Fix Rates

 

Meet the field service game-changer your operations team has been waiting for.

Employed Workforce

With an employed field service team, you need a suite of tools that enables your operations team to manage schedules, ensure your workforce is efficient, and leave customers with a smile.

  • Customer Self-Service
  • Scheduling
  • Mobile Access
  • Analytics

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Contracted Workforce

Depending on a contracted workforce can be nerve wracking. One bad consumer experience can have a lasting impact on your brand. Ensure only the most qualified contractors are getting facetime with your consumers and manage the end-to-end journey with confidence.

  • Customer Self-Service
  • Dispatch
  • Contractor Reimbursement
  • Contractor Management
  • Network Access
  • Analytics

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Blended Workforce

We don’t like to brag, but ServicePower has been recognized as the best field service management solution for managing a blended workforce. Others say they can do it, but we are the only ones that truly and seamlessly define, deploy, and manage both employed and contracted workforces.

  • Customer Self-Service
  • Scheduling + Dispatch
  • Contractor Management
  • Mobile Access
  • Contractor Reimbursement
  • Network Access
  • Workforce Management
  • Analytics 

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ServicePower is really helping us beginning to end, how we send and communicate service calls to our independent service providers.
Senior Director of Customer Care
Electrolux
With ServicePower, we have the best providers available when our customers need them, and continually drive improvement in our network through AI-based logic and real-time scheduling and warranty processing.
Field Service Operations and Strategy
LG Electronics USA
What I like about ServicePower is the ease of use and the focus on great outcomes. Their tools make the engineers lives easier and allow us to make promises to the customer that we are confident about keeping.
Group Service Director
BDR Thermea
 

Frequently Asked Questions

Put a smile on your consumers' faces with quality service events.

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