Customer Self-Service
Empowered Customers,
Happier Outcomes
Tired of phone tag and frustrated customers wondering where their field worker is? That’s yesterday’s problem. Let customers schedule, reschedule, or cancel appointments on their own, with ease. Real-time updates and two-way messaging keep them informed. You reduce call center volume, they stay in control. Everyone wins.
Book Demo
Electrolux streamlines contractor payments through automated processing, enabling the company to focus fully on delivering exceptional customer care.
Give your customers the ease and control they crave.
A fully branded self-service portal lets customers take charge with booking, rescheduling, or canceling appointments on their own. They can track real-time job status, communicate via text, and see exactly when help is on the way.
- Seamless booking across employed and contracted workforces
- Real-time status updates via email or text
- Live field service worker location tracking
Fewer calls. Less stress. Happier customers.
Enhanced appointment visibility
and control.
No more surprises or silence. Give customers full visibility into every aspect of their appointment—before, during, and after.
- Self-service portal to choose preferred appointment date and time
- Full insight into field worker, including picture, name, and live ETA
- Two-way texting with field worker for real-time updates and coordination
Pride and joy – put your brand front and center.
A fully branded self-service portal strengthens customer loyalty and reinforces your brand at every touchpoint.
- Configurable with your logo, colors, fonts, and voice
- Promote special offers and services within the portal
- Integrated across the customer journey for consistent brand exposure
Real-time status updates. Seamless experience. Brand always on.
