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Turn customers into brand ambassadors.

Build your brand with a flawless repair or install experience beginning with the initial request for service, sending a happy qualified tech with the right parts and visibility, and ensuring the job is done on the first time, every time.

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Retail

Brand loyalty is key for your business, and it doesn’t end when a product is purchased. Aftersales install and repair experiences can make or break a consumer’s opinion of your brand. Ensure your consumers are happy with a seamless field service management experience from initial job request to payment processing, with total job visibility along the way.

TRUSTED BY

Best Buy Home Depot HD Supply Gray Logo Final Lowes BrandsMart USA_gray richersounds Logo_gray MediaMarktSaturn John Lewis CostCo

Real results, delivered quickly.

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Increase in Net Promoter Scores

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Increase in Customer Satisfaction Scores

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Increase in First-Time Fix Rates

 

Meet the field service game-changer your operations team has been waiting for.

Employed Workforce

With an employed field service team, you need a suite of tools that enables your operations team to manage schedules, ensure your workforce is efficient, and leave customers with a smile.

  • Customer Self-Service
  • Scheduling
  • Mobile Access
  • Analytics

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Contracted Workforce

Depending on a contracted workforce can be nerve wracking. One bad consumer experience can have a lasting impact on your brand. Ensure only the most qualified contractors are getting facetime with your consumers and manage the end-to-end journey with confidence.

  • Customer Self-Service
  • Dispatch
  • Contractor Reimbursement
  • Contractor Management
  • Network Access
  • Analytics

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Blended Workforce

We don’t like to brag, but ServicePower has been recognized as the best field service management solution for managing a blended workforce. Others say they can do it, but we are the only ones that truly and seamlessly define, deploy, and manage both employed and contracted workforces.

  • Customer Self-Service
  • Scheduling + Dispatch
  • Contractor Management
  • Mobile Access
  • Contractor Reimbursement
  • Network Access
  • Workforce Management
  • Analytics 

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ServicePower has allowed BrandsMart to move to near total automation, enabling us to truly transform our field service operation.
VP, Service
BrandsMart
Using the network of repair agents that ServicePower have, has allowed us to reduce our repairs costs while maintaining the high levels of customer service our customers have come to expect from Richer Sounds.”
Deputy MD
Richer Sounds
We want to summarize all the customer journeys between in-store, at home, and also remote. This is the perfect match for ServicePower.” 
Head of Service & Solutions – Branded Services
MediaMarktSaturn
 

Frequently Asked Questions

Put a smile on your consumers' faces with quality service events.

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