ServicePower Blog

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ServicePower Launches New Website!

Written by Laura L. Adams on August 16, 2018

ServicePower is inviting you to explore its’ new website. The new website was designed to offer a simplified, ...
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New Tools for Dispatch Software - Optimized Routing, Calling and Scheduling

Written by Laura L. Adams on August 14, 2018

With the rapid advancement of technology, there are new tools that help field teams to supercharge their productivity ...
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Ten Ways to Personalize Your Field-Service Customer Relationships - Pt 1

Written by Laura L. Adams on August 07, 2018

Field service is an incredibly personal business, but not one where technicians and customers usually stop and get to ...
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How Smart Scheduling Improves Field Service Workflows

Written by Laura L. Adams on August 02, 2018

Keeping on schedule and showing up on time for service calls are important tasks for companies in the field service ...
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Marc Sprecher Joins ServicePower as SVP

Written by Laura L. Adams on August 01, 2018

McLean, VA- August 1, 2018 - ServicePower, Inc., a leading field-service management technology company focused on ...
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HVAC Field Employees Get the Technology They Need to Improve Customer Satisfaction

Written by Laura L. Adams on July 20, 2018

The HVAC industry is rapidly growing as a result of construction spending on the rise. OEMs, dealers, and even service ...
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Smart Service: Are You Providing It?

Written by Laura L. Adams on July 11, 2018

Regardless of whether you provide home warranties, appliance services, security, telecommunications, or any other ...
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The Internet of Things and Field Service Operations

Written by Laura L. Adams on July 05, 2018

Big But Not Big Enough. In recent years, the Internet of Thing (IoT) has collected a web of mystique around it which ...
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How AI Improves Field Service

Written by Kimberly Heuser on June 21, 2018

Field service work always involves a certain amount of frustration. Some problems are hard to diagnose. Mistakes in ...
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ServicePower Releases Enhancements Across Suite

Written by Jenniffer L. Breitenstein on May 30, 2018

Functionality focused on Improving Customer Responsiveness and Service Visibility  ServicePower, a market leader in ...
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ServicePower Partners with Ayla Networks

Written by Jenniffer L. Breitenstein on May 09, 2018

IoT PaaS Technology Accelerates Connected Home Strategy McLean, VA- ServicePower, Inc., a market leader in field ...
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Mobile Workforce Management Software Meets Field Service Industry Demands

Written by Jenniffer L. Breitenstein on April 26, 2018

Field service management software helps organizations delivering any kind  of field based services overcomes common ...
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Newly Appointed CEO Brings Enterprise Software Leadership Experience to ServicePower

Written by Jenniffer L. Breitenstein on April 24, 2018

McLean, VA- ServicePower, Inc., a market leader in field service management solutions, announces the appointment of a ...
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What Does Contractor Management Mean in Field Service Management?

Written by Jenniffer L. Breitenstein on April 18, 2018

When talking about your workforce, what does 'third party' or 'contractor' actually mean? In this context, it means a ...
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Empowering Mobile Workers to Enhance Customer Experience

Written by Jenniffer L. Breitenstein on April 10, 2018

Operational excellence is the goal of every organization; however, the efforts required to achieve this goal are unique ...
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Enhancing Customer Service in the Field Industry: 3 Strategies to Make Customers Happy!

Written by Jenniffer L. Breitenstein on April 05, 2018

No field service business is perfect, and each makes a mistake from time to time.  It's also true that some customers, ...
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Top 10 Reasons Management Software Increases Field Service Productivity (Part 2)

Written by Jenniffer L. Breitenstein on March 27, 2018

In the second half of our two-part article on how the right field service management software solutions can increase ...
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ServicePower Extends Contract with Siemens

Written by Jenniffer L. Breitenstein on March 23, 2018

Contract extension underscores long term client relationship  McLean, VA- ServicePower Inc., a market leader in field ...
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Top 10 Reasons Workforce Management Software Increases Field Service Productivity (Part 1)

Written by Jenniffer L. Breitenstein on March 22, 2018

Field service tends to be deeply entrenched in many business models. When your business model, backed by your current ...
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Are You on the Edge?

Written by Jenniffer L. Breitenstein on March 14, 2018

Are you on the cutting edge of field service in 2018? Your field service management technology must  support ...
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Top Insurance Company is Recognized For Advancements in Customer Engagement

Written by Kimberly Heuser on March 07, 2018

Grange Insurance is being recognized by Insurance Tech Insider for embracing new technologies that can help them better ...
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Achieving Customer Satisfaction in the Field Service Industry

Written by Jenniffer L. Breitenstein on March 07, 2018

One of the most important things in operating a field service business is remembering the customer. It's all too easy ...
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ServicePower Granted Field Service Scheduling Patent

Written by Jenniffer L. Breitenstein on January 15, 2018

Patent Underscores ServicePower’s Technology Innovation and Dedication to Customer Experience and Mobile Tech ...
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How to Build a Positive Customer Experience

Written by Kimberly Heuser on January 09, 2018

In today's business landscape, simply presenting the best price is not the ultimate solution that catapults a business ...
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ServicePower Revolutionizes Field Service Mapping and Routing Capabilities with HERE Technologies

Written by Jenniffer L. Breitenstein on January 08, 2018

Technology partnership provides state of the art digital mapping technology to field service operations McLean, VA- ...
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Using Video Peer Learning to Train Field Service Professionals

Written by Kimberly Heuser on January 03, 2018

Does your business have a lot of employees who work out in the field? Many companies do, because there are so many jobs ...
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Mobile and Remote Workers Are the Lynchpin of Customer Experience

Written by Kimberly Heuser on December 28, 2017

In the long interval after a purchase, the company that made the sale and the manufacturer have to rely on the mobile ...
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Tips for Analyzing Customer Survey Data

Written by Kimberly Heuser on December 19, 2017

Many companies now use customer surveys to accumulate data and learn more about what people want. If you're using this ...
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Mobile Done Right: Remote Workers and the Customer Experience

Written by Kimberly Heuser on December 13, 2017

There are some reading this who might not remember when the term "Customer Service" was merely a byword, a side note or ...
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Top 5 Field Service Industry Trends for 2018

Written by Kimberly Heuser on December 05, 2017

Consisting of more than 20 million field technicians spread across the world, the field service industry is a giant. ...
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DT Rugged Research Tablets for Utilities & Field Services

Written by Kimberly Heuser on December 01, 2017

Not every business happens in a compact central office or series of chain locations. Many of the more serious ...
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ServicePower: Ensuring Life’s Good for all US LG Customers

Written by Jenniffer L. Breitenstein on November 30, 2017

McLean, VA – ServicePower, Inc., a market leader in field service management solutions, today announced that it will ...
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Where is The Field Service Industry Heading?

Written by Kimberly Heuser on November 13, 2017

Just as the world turns, so too does the field service industry continually evolve. In the past, field service was all ...
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The Experience Economy

Written by Jenniffer L. Breitenstein on November 08, 2017

Customer experiences are what determine customer satisfaction. In every company, the set of conditions defining the ...
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Intelligent Consumer Portals: The Future of Field Service Engagement

Written by Donald Stephens on November 02, 2017

Just as AI-based field service software changed the way service calls are dispatched and prioritized, intelligent ...
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ServicePower combines Artificial Intelligence, new Customer-Centric functionality and improved Mobility to Revolutionize the Customer Experience in the Field.

Written by Jenniffer L. Breitenstein on October 31, 2017

New Unified Suite offers Faster, Smarter Service McLean, VA- ServicePower Inc., a market leader in field service ...
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How to Select the Right Field Service Management Software

Written by Kimberly Heuser on October 24, 2017

Consider the Field Service Management Software, the People and Your Organization When choosing field service management ...
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How Does Customer Experience with Field Services Bring Customer Satisfaction?

Written by Kimberly Heuser on October 17, 2017

The field service technician or installer is truly the ambassador of good will, representing the company in the ...
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Community Surgical Supply selects ServicePower

Written by Jenniffer L. Breitenstein on October 16, 2017

ServicePower to support personalized in-home healthcare service McLean, VA- ServicePower, Inc., a market leader in ...
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ServicePower is Field Service Management Solution of Choice for Consumer Product Industries

Written by Jenniffer L. Breitenstein on October 11, 2017

Digital Suite Seamlessly Connects Product Provider, Third-Party Contractors and Consumers  McClean, VA- ServicePower, ...
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ServicePower again named a Visionary in Gartner’s 2017 Magic Quadrant for Field Service Management

Written by Jenniffer L. Breitenstein on October 10, 2017

Report Recognizes ServicePower’s Ability to Execute and Completeness of Vision  October 10, 2017 - ...
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Mobile CRM is Revolutionizing Field Services

Written by Kimberly Heuser on October 09, 2017

When it comes to unifying your customer service suite, nothing is more important than a comprehensive and easily ...
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ServicePower and NextHelm Sign Partnership Agreement

Written by Jenniffer L. Breitenstein on October 09, 2017

ServicePower and NextHelm sign Augmented Reality, IoT and Wearables partnership to further improve the experience for ...
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The Benefits of Tracking Business Data

Written by Kimberly Heuser on October 02, 2017

According to one technology expert, there could already be one zettabyte of data floating around the world, which ...
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In-housing vs. Outsourcing Field Service Operations

Written by Kimberly Heuser on September 26, 2017

According to Forbes magazine, the field of customer service is becoming very customer-centric. As field service ...
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ServicePower Wins Two New Managed Services Contracts in the UK

Written by Jenniffer L. Breitenstein on September 20, 2017

Stockport, UK - ServicePower, Inc., a market leader in field service management solutions, has signed managed services ...
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ServicePower Bolsters Executive Staff

Written by Jenniffer L. Breitenstein on September 19, 2017

McLean, VA- ServicePower, Inc., a leading provider of field service management solutions, announces the appointment of ...
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Trends in the Field Service Industry

Written by Kimberly Heuser on September 18, 2017

The field service industry has seen significant growth in recent years, and experts foresee that growth continuing ...
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The Present and Future of Field Service MobileTech

Written by Donald Stephens on September 14, 2017

The Present is Innovative Field service software has been a boon for our industry, bringing shorter response times and ...
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4 Tips for Getting the Best Results From Your Field Service Team

Written by Kimberly Heuser on September 12, 2017

Each member of your field service team has a personal combination of skills, abilities, and natural talents. Your ...
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What's Important in the Field Service Industry

Written by Kimberly Heuser on September 04, 2017

  With the rush to decentralize a large range of consumer industries, the field service sector is becoming the single ...
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7 Key Components of an Excellent Customer Call Experience

Written by Kimberly Heuser on August 29, 2017

Imagine how much more effective your organization would be if you were able to keep every customer. How much more ...
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ServicePower and Fixt Inc. Sign Agreement to Further Improve the Customer Experience in the Field

Written by Jenniffer L. Breitenstein on August 23, 2017

McLean, VA- ServicePower Inc., a market leader in workforce management software, has signed a sales and service ...
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Is Excellent Customer Service Really a Loss Leader, or Something You Can’t Afford to Miss out on?

Written by Charis Warchal on August 22, 2017

Service operations has traditionally been one of the most costly departments in any manufacturing, wholesale, or retail ...
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To Enhance Customer Satisfaction for Your Field Service Business, Calculate Your Net Promoter

Written by Kimberly Heuser on August 07, 2017

If you’re a field service manager or CIO of a field service company—whether it’s in property maintenance, ...
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There’s More to Efficiency than Operational Cost Savings

Written by Charis Warchal on July 31, 2017

From the board room to the mail room, the drive is on in every company to cut costs and increase efficiency. Automating ...
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What it means to be customer-centric, and why you need to rethink your service delivery

Written by Charis Warchal on July 24, 2017

Unless your company is the only game in town and you have zero competitive pressures -- happens all the time, right? -- ...
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Customer Experience and Customer Satisfaction Have Become Priority One

Written by Kimberly Heuser on July 17, 2017

86% of buyers surveyed stated that they would pay more for a better customer experience. While they didn't say they ...
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Costco to improve after sales care with ServicePower

Written by Jenniffer L. Breitenstein on July 17, 2017

McLean, VA- ServicePower, Inc., a market leader in cloud based mobile workforce management software, has signed a ...
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Hospice Source to Help Hospice Care Providers Improve Patient Services with Digital Technology from ServicePower

Written by Jenniffer L. Breitenstein on July 11, 2017

McLean, VA- ServicePower, Inc., a market leader in mobile workforce management software, today announced that Hospice ...
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Top 3 Field Service Metrics and How to Improve Them

Written by Kimberly Heuser on July 11, 2017

Field service management is a challenge for leaders who must coordinate operations through mobile apps, web-based ...
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Bradford White Corporation selects ServicePower to improve the services it provides to customers in the field

Written by Jenniffer L. Breitenstein on July 10, 2017

McLean, VA - ServicePower, Inc., a market leader in workforce management software, today announced that Bradford White ...
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Change Management for Field Service Leaders

Written by Kimberly Heuser on July 06, 2017

The well-known saying that "the only constant principle is change" often applies the most to the  field management ...
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ServicePower recognized by Frost & Sullivan as a Field Service Management Innovator in Artificial Intelligence and Predictive Analytics

Written by Jenniffer L. Breitenstein on June 30, 2017

McLean, VA ServicePower, a market leader in  mobile workforce management software, is pleased to announce that it has ...
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ServicePower Wins Three New Managed Services Contracts in North America and the UK

Written by Jenniffer L. Breitenstein on June 29, 2017

McLean, VA- ServicePower, Inc., a market leader in workforce management software, has signed managed services contracts ...
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Top 5 Must-have Tech for Field Service Professionals

Written by Kimberly Heuser on June 29, 2017

Emerging technologies are impacting every industry, but they are significantly transforming the  mobile workforce ...
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ServicePower Signs New Joint Reseller Agreement Covering Europe

Written by Jenniffer L. Breitenstein on June 28, 2017

McLean, VA- ServicePower Inc., a market leader in workforce management software, has signed  a partnership agreement ...
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ServicePower Signs Technology Partner Agreement with Global Virtual Reality Video Provider

Written by Jenniffer L. Breitenstein on June 27, 2017

McLean, VA- ServicePower Inc., a market leader in workforce management software, has signed a technology partnership ...
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Connected Devices Enable Faster Service, Faster Insights – and Transform the Customer Experience

Written by Charis Warchal on June 19, 2017

The Internet of Things (IoT) is transforming the relationships between companies and their customers, and the digital ...
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Hands-off Customer Service Management Doesn’t Mean Unmanaged Strategy

Written by Charis Warchal on June 15, 2017

If there’s anything companies struggle to tame, it’s the customer experience. After all, the experience your customers ...
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Five Ways Workforce Management Software Can Increase Profitability in 2017

Written by Kimberly Heuser on June 12, 2017

The business world is evolving at a quicker pace than ever before, and the volume of customer service requests and ...
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The Service Logjam

Written by Charis Warchal on June 08, 2017

Break the logjam of service issues and get the customer experience journey back on track What if you could improve your ...
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10 Keys to Creating a Positive Customer Experience and Improved Customer Satisfaction

Written by Kimberly Heuser on June 06, 2017

Creating an outstanding customer experience in the field service industry is one of the most effective ways to bolster ...
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World’s First Practical Quantum Annealing Product Assessed as “Outstanding”

Written by Chris Quinn on June 05, 2017

Stockport, UK,ServicePower, a market leader in hybrid mobile workforce management software, is pleased to announce that ...
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Today, Someone Lost a Customer

Written by Robert Hancock on May 30, 2017

Several years ago I had a break/fix situation with my HVAC units.  The provider came out the following day and fixed ...
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How Technology Will Help Field Service Managers Be Successful

Written by Kimberly Heuser on May 23, 2017

Field service managers are simultaneously required to control costs, optimize service efficiency and increase customer ...
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Team Management in Business Operations

Written by Kimberly Heuser on May 17, 2017

In field operations, team management, sometimes called operations management, is especially important. The goal, to ...
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ServicePower Announces the Launch of Boost, on the Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace

Written by Jenniffer L. Breitenstein on May 08, 2017

Customers can now evangelize mobile workers to perform at their best with optimized and mapped field schedules, on ...
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Sail Over the Rail with Integrated Automation

Written by Jenniffer L. Breitenstein on May 08, 2017

Automated entitlement and claims logic helps home warranty administrators control reduce costs, monitor quality and ...
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10 Ways to Optimize Efficiency in The Field Service Industry

Written by Kimberly Heuser on May 02, 2017

The field service industry is ripe with opportunities to improve efficiency and service delivery. Failure to identify ...
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How Do Home Warranty Administrators Maximize Customer Satisfaction and Profitability?

Written by Jenniffer L. Breitenstein on April 26, 2017

Consumers buy insurance for peace of mind. No doubt about it. Though insurance comes in many flavors, the basics are ...
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ServicePower poised to accelerate growth following acquisition by Diversis

Written by Jenniffer L. Breitenstein on April 10, 2017

February 10, 2017, McLean, VA, ServicePower, a market leader in mobile workforce management software, announced today ...
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Signs joint reseller agreement with Cognito iQ

Written by Jenniffer L. Breitenstein on March 27, 2017

McLean, VA- ServicePower, Inc., a market leader in workforce management software, is delighted to announce that it has ...
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Applying the Intelligent Decision Heuristic to Large Scale Technician and Task Scheduling

Written by Amy Khalfay on March 24, 2017

Amy Khalfay, currently a PhD candidate in the School of Computing, Mathematics and Digital Technology at Manchester ...
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ServicePower Sponsored Research to be presented at the KES Intelligent Decision Technologies Conference 2017

Written by Jenniffer L. Breitenstein on March 24, 2017

McLean, VA, ServicePower, a market leader in hybrid mobile workforce management, announced today that its research into ...
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New Features, New Revenue Streams for Customers

Written by Jenniffer L. Breitenstein on March 21, 2017

ServicePower Enhancements to Provide New Revenue Streams to its Customers End customers experience ‘Uber-like’ view of ...
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Is Your Warranty Claims Process Quick and Error Free?

Written by Donald Stephens on March 20, 2017

I’ve been in field service long enough to remember when a computer was something that took up a floor of a building; ...
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Paradigm Shift: The Case for a Hybrid Labor Force

Written by Donald Stephens on March 06, 2017

  As a field service technician with over thirty years’ experience as a fulltime employee, the thought of becoming a ...
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ServicePower’s CEO Marne Martin recognized as Top 20 Field Service Influencer

Written by Jenniffer L. Breitenstein on March 02, 2017

Field Service News recognizes CEO Marne Martin as Top 20 Field Service Influencer 2017 ServicePower Technologies Plc ...
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Facing A Problem Is A Great Way To Enhance Operational Excellence In The Field Service Industry

Written by Kimberly Heuser on March 02, 2017

Operational excellence is often defined as engaging employees, building customer loyalty, and maximizing productivity. ...
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Home Smart Limited Signs Reseller Agreement

Written by Jenniffer L. Breitenstein on February 28, 2017

New Agreement Extends Sales of ServicePower ServicePower Technologies Plc (AIM: SVR), a market leader in mobile ...
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How To Avoid Mistakes Within Business Operations In The Field Service Industry

Written by Kimberly Heuser on February 23, 2017

Throughout the field service industry, you need to make sure that you are staying on top of business operations. Team ...
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Business Transformation – Powered by Service

Written by Marne Martin on February 14, 2017

The transformation of businesses is yielding results for ServicePower customers.  In 2016, ServicePower achieved double ...
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Emerging Technology in Field Service

Written by Kimberly Heuser on February 07, 2017

The Internet of Things (IoT) continues to be a high impact emerging technology in field service operations. According ...
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Understanding the Field Service Industry Dynamic

Written by Kimberly Heuser on February 06, 2017

The field service industry is an amalgam of unique businesses and as such requires the merging and coordination of a ...
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Home Assistance Business Renews Contract

Written by Jenniffer L. Breitenstein on December 14, 2016

ServiceScheduling and ServiceOperations Renewed for New Three Year Term ServicePower Technologies Plc (AIM: SVR), a ...
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ServicePower Recognized by Gartner in 2016

Written by Jenniffer L. Breitenstein on November 14, 2016

ServicePower Named a Visionary by Gartner in 2016 Magic Quadrant for Field Service Management ServicePower Technologies ...
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Statement regarding a Possible Offer and Rule 2.9 announcement

Written by Jenniffer L. Breitenstein on November 10, 2016

NOT FOR RELEASE, PUBLICATION OR DISTRIBUTION, IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, IN, INTO OR FROM ANY ...
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ServicePower named by TMT News as a 2016 Technology Awards Winner

Written by Jenniffer L. Breitenstein on November 09, 2016

Awarded  2016 Best Mobile Workforce Management Software Solution ServicePower Technologies Plc (AIM: SVR), a market ...
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Leading Global Insurer Selects ServicePower Unity to Optimise Workforce Management

Written by Jenniffer L. Breitenstein on November 08, 2016

End-to-end mobile workforce management platform, Unity, to be used in support of Canadian insurance business ...
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BrandsMart USA Renews Contract

Written by Jenniffer L. Breitenstein on October 27, 2016

ServiceScheduling, ServiceOperations and ServiceGPS renewed for new three year term  ServicePower Technologies Plc ...
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Service Contract Administrator Successfully Deploys ServiceOperations

Written by Jenniffer L. Breitenstein on October 26, 2016

ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, is delighted to announce a ...
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How to Use Big Data to Edge Out Competition

Written by Sarah Diamond on October 20, 2016

The term “Big Data” might be relatively new, but the process of gathering and storing large volumes of data has been ...
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Corporate Vision 2016 Technology Innovator Awards Winner

Written by Jenniffer L. Breitenstein on September 26, 2016

ServicePower named by Corporate Vision as a 2016 Technology Innovator Awards Winner  ServicePower Technologies Plc ...
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ServicePower named by ACQ5 as a double 2016 Global Awards Winner

Written by Jenniffer L. Breitenstein on September 20, 2016

ServicePower wins UK Company of the Year (workforce management technology) and Game Changer of the Year (field service ...
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Creating Brand Value with Outcome Based Services

Written by Sarah Diamond on September 14, 2016

As I mentioned in my last blog, outcome based services are becoming increasingly necessary. Customers are no longer ...
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New Partnership Announced with Westbrook

Written by Jenniffer L. Breitenstein on August 22, 2016

22, August 2016, ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, announced ...
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North American Consumer Products Manufacturer Extends Contract

Written by Jenniffer L. Breitenstein on August 19, 2016

Increases licensing of ServiceMobility, upgrades and migrates ServiceScheduling  19 August 2016, ServicePower ...
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Bolt Data teams with ServicePower

Written by Jenniffer L. Breitenstein on August 19, 2016

19 August 2016, ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today ...
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Announces Partnership with Apptituda

Written by Jenniffer L. Breitenstein on August 18, 2016

  18 August 2016, ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today ...
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ServicePower Announces UK Contract Win

Written by Jenniffer L. Breitenstein on July 22, 2016

Barron McCann executes contract for schedule and route optimization  ServicePower Technologies Plc (AIM: SVR), a market ...
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ServicePower named by CIOReview one of the 20 Most Promising Enterprise Mobility Solution Providers 2016

Written by Jenniffer L. Breitenstein on July 07, 2016

ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today announces that it was ...
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Field Service Performance: The Verdict from Consumers

Written by Sumair Dutta on June 29, 2016

Note: This is the final piece in our blog series on consumer perceptions regarding field service. The first two can be ...
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Keep Up with the Demands of a Real-Time Service World

Written by Aly Pinder on June 27, 2016

With the new year comes new goals, resolutions, and issues to resolve. Many of us are coming off of our holiday breaks ...
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ServicePower CEO Interviewed by CEOCFO Magazine

Written by Jenniffer L. Breitenstein on June 27, 2016

ServicePower Technologies Plc (AIM:SVR), a market leader in workforce management software, today announced that  CEOCFO ...
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The Missed Opportunity in Field Service Relationship Management

Written by Sumair Dutta on June 23, 2016

Note: This is the 2nd of our 3-part blog series on consumer perceptions of field service delivery. An introduction to ...
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Field Service Performance: What Resonates with US Consumers?

Written by Sumair Dutta on June 22, 2016

Our research typically focuses on polling the leaders of service organizations. To that end, we’ve documented field ...
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ServicePower Named Among 50 Best Companies to Watch by The Silicon Review Magazine

Written by Jenniffer L. Breitenstein on June 21, 2016

ServicePower Technologies Plc (AIM:SVR), a market leader in workforce management software, today announced today ...
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ServicePower Named to 20 Most Promising Field Service Solutions Providers 2016, Company of the Month

Written by Jenniffer L. Breitenstein on June 17, 2016

ServicePower Technologies Plc (AIM:SVR), a market leader in workforce management software, today announced that is has ...
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Kambio Contract Announcement

Written by Jenniffer L. Breitenstein on May 23, 2016

On-demand vehicle service provider, Kambio, contracts to use and resell NEXUS FSTM  ServicePower Technologies Plc (AIM: ...
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ServicePower Reports Proven ROI

Written by Jenniffer L. Breitenstein on May 13, 2016

Client realizes measurable ROI since ServiceScheduling Deployment in Field Service Operation ServicePower Technologies ...
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New Contract Wins

Written by Jenniffer L. Breitenstein on May 12, 2016

Three new contracts secured  ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management ...
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ServicePower Unity: Complete SaaS Mobile Workforce Management

Written by Jenniffer L. Breitenstein on May 11, 2016

ServicePower Announces launch of ServicePower Unity ServicePower Technologies Plc (AIM: SVR), a market leader in ...
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Solid Tips for Upgrading your Service Management Systems Part 1

Written by Sarah Diamond on May 04, 2016

Your service management system is essential to your service business. You use it to manage inventory, field workers, ...
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ServicePower Announces Partnership Initiative

Written by Jenniffer L. Breitenstein on April 21, 2016

Company launches Global Business Partner Channel for NEXUS FSTM April 20, 2016,  ServicePower Technologies Plc (AIM: ...
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New Contract Win for ServiceOperations

Written by Jenniffer L. Breitenstein on April 19, 2016

ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today announces that it has ...
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Don’t Just Get to the Customer – Make Sure You Have the Right Part

Written by Aly Pinder on April 18, 2016

What metrics determine the success of your field service organization? Worker productivity? SLA compliance? Wrench ...
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Latest Product Innovations

Written by Jenniffer L. Breitenstein on April 04, 2016

New Mobile Workforce Management Software Enhancements New features developed in ServiceScheduling, ServiceMobility, ...
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Contract Updates

Written by Jenniffer L. Breitenstein on March 21, 2016

ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, is pleased to announce that ...
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How to Prevent a Bad Service Call

Written by Sarah Diamond on February 29, 2016

When it comes to service calls, smart communication is key. While it might seem basic enough, it’s easy to miss the ...
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Proactive and Predictive: Delivering Value and Service Excellence

Written by Aly Pinder on February 24, 2016

Aberdeen Group recently surveyed 377 service and manufacturing organizations and found the top four market pressures ...
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CEO, Marne Martin Named to Field Service News Top 20 2016

Written by Jenniffer L. Breitenstein on February 17, 2016

ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today announced CEO Marne ...
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Trading Update and New Loan Facility

Written by Threadneedle on February 17, 2016

8 February 2016, ServicePower (AIM: SVR), a market leader in field management software, provides an update on trading ...
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ServicePower Selects Domo

Written by Jenniffer L. Breitenstein on February 01, 2016

Integration yields enhanced data and insights for field service organizations  Real time self-service operational ...
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Winners Announced for the 10th Annual ACQ5 Global Awards

Written by Jenniffer L. Breitenstein on January 28, 2016

ServicePower named Named Company of the Year (WFM Technology), and Marne Martin, CEO, named Gamechanger of the ...
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ServicePower CEO Marne Martin Worldwide Business with Kathy Ireland® Interview

Written by Jenniffer L. Breitenstein on December 10, 2015

Airs on Bloomberg International on December 12, 2015 ServicePower Technologies PLC (AIM:SVR), a market leader in mobile ...
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ServicePower CEO Marne Martin Worldwide Business with Kathy Ireland® Interview

Written by Jenniffer L. Breitenstein on December 09, 2015

Airs on Fox Business Network on December 12, 2015 ServicePower Technologies PLC (AIM:SVR), a market leader in mobile ...
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ServicePower Files Fourth Patent for Quantum Annealing Tuning

Written by Jenniffer L. Breitenstein on December 07, 2015

Real time algorithm tuning drives greater productivity for complex field service operations ServicePower Technologies ...
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ServicePower Partners with Entercoms

Written by Jenniffer L. Breitenstein on November 30, 2015

Solution provides joint parts optimization for field service organizations ServicePower Technologies Plc (AIM: SVR), a ...
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ServicePower CEO Marne Martin Worldwide Business with Kathy Ireland® Interview

Written by Jenniffer L. Breitenstein on November 24, 2015

Airs on Fox Business Network on November 28, 2015 ServicePower Technologies PLC (AIM:SVR), a market leader in mobile ...
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ServicePower Named Executive Awards Winner by Corporate Vision

Written by Jenniffer L. Breitenstein on November 23, 2015

Field Service Management CEO of the Year and Best Mobile Workforce Management Solution for 2015 ServicePower ...
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Selected for 20 Most Promising Enterprise Mobility Solutions 2015 List

Written by Jenniffer L. Breitenstein on November 19, 2015

ServicePower Selected by CIO Review for the 20 Most Promising Enterprise Mobility Solution Providers 2015 ServicePower ...
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Appointment of Vice President, North American Sales

Written by Jenniffer L. Breitenstein on November 16, 2015

ServicePower Technologies Plc (AIM:SVR), a market leader in mobile workforce management software, today announced the ...
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ServicePower one of 20 Most Promising Oil & Gas Technologies 2015

Written by Jenniffer L. Breitenstein on November 13, 2015

  ServicePower Selected by CIO Review for the 20 Most Promising Oil & Gas Technology Solution Providers 2015 ...
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North American Insurer tags ServicePower to Improve Field Productivity

Written by Jenniffer L. Breitenstein on October 30, 2015

ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software , today announced that it ...
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5 Secret Ways to Save Money on Fleet Vehicles

Written by Kimberly Heuser on October 21, 2015

I don’t pay full price for anything. You’ll often find me at the cash register pulling out some coupon I found ...
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ServicePower Launches NEXUS FS Field Service Management Software

Written by Jenniffer L. Breitenstein on September 14, 2015

14 September 2015  ServicePower Technologies Plc ("ServicePower" or the "Company") End-to-End field service management ...
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ServicePower Applies for Various Quantum Annealing Patents

Written by Jenniffer L. Breitenstein on September 10, 2015

The Newest Generation of Optimisation Technology ServicePower Technologies Plc (AIM:SVR), a market leader in workforce ...
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Jones Lang LaSalle Awards ServicePower

Written by Jenniffer L. Breitenstein on August 27, 2015

13 August 2015 ServicePower Technologies Plc (“ServicePower” or the “Company”) Jones Lang LaSalle names ServicePower ...
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Field Service Technology is the Path to Customer Delight

Written by Jenniffer L. Breitenstein on August 21, 2015

Field service technology today is essential for an operation with field based resources, from repair techs, to ...
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5 ways field techs are affected by field service management software

Written by Jenniffer L. Breitenstein on August 04, 2015

Would you rather pay your field service professionals to spend more time with customers or spend more time driving ...
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Future proof your Field Service Management Organization

Written by Jenniffer L. Breitenstein on July 30, 2015

In field service, new technologies such as social, mobile, cloud, wearables, IoT and M2M present new opportunities ...
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What Can a Workforce Management Consultant Do For Your Company?

Written by Kimberly Heuser on July 21, 2015

Pain is often an indicator that something needs fixing. This is why it comes as second nature to us to seek help the ...
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ServicePower Partners with Chilean Reseller Semit IT Solutions

Written by Jenniffer L. Breitenstein on July 10, 2015

10 July 2015  ServicePower Technologies Plc (“ServicePower” or the “Company”)    New partnership will provide optimized ...
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Scheduling by Any Other Name: The Importance of Crew Scheduling Software

Written by Jenniffer L. Breitenstein on July 08, 2015

A person near and dear to my heart recently became bored with retirement and decided to go back to work. He was looking ...
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5 Places to Find Hidden Revenue in Your Workforce Management Operation

Written by Kimberly Heuser on July 02, 2015

I grew up hearing the saying, money doesn’t grow on trees, and as much as I searched and searched I couldn’t find any ...
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ServicePower announces Contract Win

Written by Jenniffer L. Breitenstein on July 01, 2015

30 June 2015   ServicePower Technologies Plc (“ServicePower” or the “Company”)   ServicePower announces Contract Win ...
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Buying a service management platform - it’s much more than great SaaS

Written by Jenniffer L. Breitenstein on June 29, 2015

As a pioneer of cloud based software and true Software as a Service (SaaS) deployments in the late nineties, ...
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5 Technologies that Field Technicians Need to be First Class Techs

Written by Kimberly Heuser on June 26, 2015

First Class is defined as a set of people or things grouped together as the best or of the best quality. I’m certain ...
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The Top Ten Ways to Ensure Success with a Field Service Management Solution

Written by Jenniffer L. Breitenstein on June 25, 2015

Today, field service organizations are no longer seen as just cost centers, but as the best and sometimes only customer ...
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Integrating Parts Data into Field Service Scheduling

Written by Aleksandr Peterson on June 16, 2015

The first-time fix rate is arguably the most important metric for a field service organization (FSO). Like an olympic ...
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Unleash the Millennials: Thrive in Workforce Management

Written by Kimberly Heuser on June 12, 2015

It was about a year ago I attempted to get my 85-year-old grandma to join Facebook. Recently retired and living alone, ...
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What does it take to be a workforce management field legend?

Written by Jenniffer L. Breitenstein on June 11, 2015

American Pharoah (this is not a spelling error), a horse owned by an Egyptian immigrant, with half a tail, took the ...
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What do you have in your pocket?

Written by Jenniffer L. Breitenstein on June 04, 2015

I bet you have at least one smart, connected device that can browse the web, send and receive emails, call your mom, ...
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The Buck Doesn’t Stop at Sales: Integrating Team Member Communication

Written by Jenniffer L. Breitenstein on May 28, 2015

Industry competition continues to be one of the most challenging aspects of sustaining a successful field service ...
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Service Excellence By Any Name: 3rd Party Techs Must Deliver Results

Written by Aly Pinder on May 25, 2015

Is your service business scalable? What happens when there are fluctuations in service demand? Can your service ...
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Mobile Technology: A Catalyst for Field Service Success

Written by Kimberly Heuser on May 19, 2015

A society that is driven by convenience is precisely why field service teams make such a profound impact on the overall ...
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ServicePower announces New Strategic Partnership with Concirrus

Written by Jenniffer L. Breitenstein on May 18, 2015

RNS Reach   13 May 2015     ServicePower Technologies Plc (“ServicePower” or the “Company”)     Partnership will Create ...
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Customer Service: Lowe's and the Doll Bed

Written by Jenniffer L. Breitenstein on May 13, 2015

Customer service is one of those elements of any operation that we all talk about, a lot.
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Top 3 Reasons Field Service Organizations Must Consider Third Party Contractors

Written by Jenniffer L. Breitenstein on May 04, 2015

The need for competent field services has become important in the modern world as a result of high customer ...
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Deliver a Best-in-Class Customer Experience: Through the Customer's Eyes

Written by Jenniffer L. Breitenstein on April 29, 2015

Customers are the most important aspect for any business. Without customers, your business won’t survive in the long ...
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Three New Contract Wins

Written by Jenniffer L. Breitenstein on April 27, 2015

27 April 2015
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New ServiceMobility Release Raises the Bar for Enterprise Mobility

Written by Jenniffer L. Breitenstein on April 24, 2015

24 April 2015 ServicePower Technologies Plc (“ServicePower” or the “Company”) New ServiceMobility Release Raises the ...
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Changes in the Field Service Industry

Written by Jenniffer L. Breitenstein on April 23, 2015

The field service industry is constantly changing. Each field service organizations must grow and evolve to meet the ...
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ServicePower announces new Contract Win with Permaplate, Inc.

Written by Jenniffer L. Breitenstein on April 20, 2015

ServicePower announces new Contract Win with Automotive Appearance Protection Products Company Permaplate Inc.   ...
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The Apple Watch - What it Really Does for the Field Service Industry

Written by Kimberly Heuser on April 20, 2015

You know what they say about opinions, and there has been a lot regarding how the newest Apple watch might influence ...
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Importance of Mobile Integration and Field Service Management

Written by Aleksandr Peterson on April 13, 2015

It’s a familiar narrative: the pre-recorded call said the cable guy would come between 12 and three, but it’s now four ...
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We Know Where your Contractors Are

Written by Jenniffer L. Breitenstein on April 03, 2015

One of the key differentiators for ServicePower is our ServiceOperations product and its integration with our ...
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Boots on the ground – How FSM software affects field service workers

Written by Kevin Kanta on March 28, 2015

Does your workforce have more driving time than productive time ahead of them today? It wasn’t that long ago when I was ...
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Investment in Field Service Management Software Yields Growth

Written by Chris Quinn on March 26, 2015

March 26, 2015     ServicePower Technologies Plc Investment in ServicePower’s connected field service management ...
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Basketball and Perfection: Managing a Successful Team

Written by Jenniffer L. Breitenstein on March 18, 2015

Louisville, Kentucky and really the Kentuckiana area, which includes all of my Hoosier brethren, is a basketball mecca. ...
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Unlock the Data Treasure Chest: Tips on Increasing Data Utilization

Written by Kimberly Heuser on March 16, 2015

Having data and using data are two different stories. We often find that although field service professionals are ...
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Latest ServiceScheduling Contract Increases European Market Share

Written by Jenniffer L. Breitenstein on March 05, 2015

RNS Reach 5 March 2015   ServicePower Technologies Plc (“ServicePower” or the “Company”) Latest ServiceScheduling ...
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The Nexus of Forces and How Social Media Facilitates Field Service

Written by Ivan Serrano on March 03, 2015

The Gartner Group, in coining the term, Nexus of Forces, defined it as “the convergence and mutual reinforcement of ...
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Few Enterprise Software Projects Ever Go as Planned

Written by Barry Weiss on February 25, 2015

Keys to Managing Professional Services Profitability in Unpredictable Times Predictability is the key to successfully ...
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The 140 Character Power Blow to Your Field Service Organization

Written by Kimberly Heuser on February 17, 2015

The days of what’s done in the dark, will stay in the dark are over. The light of social media illuminates the good, ...
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How Insurance Firms Can Benefit from a Fully Managed Hosting Solution

Written by Dave Landry Jr. on February 17, 2015

Working in the cloud has become the norm for many individuals and companies alike.
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Latest contract wins emphasise ServicePower’s momentum in the UK

Written by Jenniffer L. Breitenstein on February 16, 2015

ServicePower Technologies Plc (“ServicePower” or the “Company”) Latest contract wins emphasise ServicePower’s momentum ...
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Leading property management organization goes live with ServicePower

Written by Chris Quinn on February 11, 2015

Service Management Platform Supports International Growth and Improved Productivity Flexible technology platform to ...
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How to Leverage Data to Enhance Your Service Team

Written by Kevin Kanta on February 05, 2015

What is the biggest challenge you face in driving key performance indicators in the right direction? Do you have a ...
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UK Contract Wins

Written by Jenniffer L. Breitenstein on February 03, 2015

RNS Reach
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CES in a year became all about the Internet of Things

Written by Marne Martin on January 26, 2015

The International Consumer Show in Las Vegas is always a big one for us as we have so very many of our customers of our ...
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Appointment of Senior Vice President, Professional Services

Written by Jenniffer L. Breitenstein on January 09, 2015

9 January 2015  ServicePower Technologies PLC ("ServicePower" or the "Company")  Appointment of Senior Vice President, ...
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Four Lessons from Service Leaders

Written by Aly Pinder on January 07, 2015

In speaking with leaders of manufacturing, service and technology throughout the last several months, I’ve had many ...
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ServicePower Recognized as Visionary in 2014 Magic Quadrant for FSM

Written by Jenniffer L. Breitenstein on December 31, 2014

December 31, 2014 ServicePower Technologies Plc (AIM: SVR), a market leader in field management software, today ...
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ServicePower Recognised in Gartner Report

Written by Jenniffer L. Breitenstein on December 30, 2014

RNS Reach ServicePower Technologies Plc (“ServicePower” or the “Company”)    ServicePower recognised in Gartner report ...
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Smartglasses Aren't Needed to See This Trend

Written by Marne Martin on December 17, 2014

Running a successful field service organization today requires technology that provides a real-time visibility into the ...
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Reaping the Benefits of Improved Service Parts Pricing

Written by Aly Pinder on December 10, 2014

The emergence of B2B parts pricing solutions has caused a rebound in the implementation of pricing strategies. Coupled ...
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ServicePower Signs Three New UK Contracts

Written by Jenniffer L. Breitenstein on December 08, 2014

08 December 2014
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The Struggle for Technology in Field Service

Written by Jenniffer L. Breitenstein on November 20, 2014

 I took this picture several weeks ago. Five males like this, in addition to many females have been around my property ...
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Don’t Let Blunders Keep You from a Social Field Service Strategy

Written by Aly Pinder on November 12, 2014

Do you trust your field service technicians? If the answer is no, you have a problem. Your technicians are in front of ...
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Sustainable Resolution: Have You Found the Green in Service?

Written by Aly Pinder on November 04, 2014

What does more green mean for service? Revenues, profits, and cash all come to mind. But, what about sustainability ...
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Global contract extension with Data Management Company

Written by Jenniffer L. Breitenstein on November 03, 2014

  3 November 2014 ServicePower Technologies plc ("ServicePower" or the "Company")   Global contract extension with Data ...
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Five Steps to Service Profitability Without Annoying Your Customers

Written by Aly Pinder on October 27, 2014

Should service come free of charge? The customer is always right, so what if they feel they don’t have to pay for ...
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What I saw at Dreamforce

Written by Marne Martin on October 23, 2014

It is a great time to be in technology, and especially in field service. Last week was a big week for conferences; ...
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Marne Martin Live Interview on iHeart Business Talk Radio October 22

Written by Jenniffer L. Breitenstein on October 21, 2014

Interview Airs at 7:30am EDT / 4:30am PDT / 6:30am CDT on the Traders Network Radio Show, Hosted by Michael Yorba   ...
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Managing a Field Service Organization

Written by Kevin Kanta on October 13, 2014

What is the biggest challenge you face in driving continuous improvement in your field service fleet? Do you struggle ...
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Lucy (The Movie), and the Future of Field Service

Written by Stewart Hill on October 06, 2014

Major motion-picture companies have been producing blockbuster movies in Hollywood for over one hundred years and very ...
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ServicePower Announces Extended Agreement with Security Systems Firm

Written by Jenniffer L. Breitenstein on October 06, 2014

6 October 2014     ServicePower Technologies Plc (“ServicePower” or the “Company”)  Extended agreement with security ...
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Cloud Pioneers and Schedule Optimization Innovators

Written by Jenniffer L. Breitenstein on September 29, 2014

On September 19th, Oracle announced that Larry Ellison, co-founder, stepped down as CEO.  Mark Hurd and Safra Catz, ...
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Aberdeen: Convergence of People and Parts

Written by Aly Pinder on September 29, 2014

If a service technician shows up to a customer site within the pre-defined service window, would you consider this a ...
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Reflections and Notes from InnovationPower 2014

Written by Marne Martin on September 25, 2014

As the rooms fell silent after our recent customer event – InnovationPower – I took some time to reflect on where ...
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Cloud security is only as good as the nude photos it does not leak.

Written by Jenniffer L. Breitenstein on September 09, 2014

I can think of very few woman who would want unauthorized nude photos circulated, and as a fellow native of Louisville, ...
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Power in Our Numbers: What Our Number of Users Says About ServicePower

Written by Marne Martin on September 02, 2014

Every year, Capterra releases its survey “Top Field Service Management Software Products.” The survey takes into ...
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InnovationPower is around the Corner! Are you joining us?

Written by Jenniffer L. Breitenstein on August 29, 2014

InnovationPower in New Orleans!
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Aberdeen- The C Suite must Listen to Service

Written by Aly Pinder on August 26, 2014

Service Leadership: 3 Reasons the C-Suite Must Listen to Service If you’re reading this blog, it is safe to say you ...
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What do you care about IoT and M2M?

Written by Mark Homer on August 13, 2014

The internet of things? What is it anyway? Everyone seems to be talking about it from analysts to manufacturers to my ...
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Execution is Critical to Service Excellence from ServicePower’s CEO

Written by Marne Martin on August 11, 2014

What matters – execution.  We are in an industry, field service, where it is all about execution.  Service excellence ...
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Complexity and the need for Optimization

Written by Stewart Hill on August 08, 2014

There are growing interests, needs, and demands for schedule optimization and mobile workforce management solutions ...
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What Comcast Has Taught Us about Customer Service This Week

Written by Kristina Hill on July 18, 2014

Customer service should never be regarded as a boxing match between the service organization and its customers so let’s ...
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Tips for Commercializing Technologies from ServicePower’s CEO

Written by Marne Martin on July 14, 2014

Commercializing technology is a long and complicated process that sometimes leads you in unexpected directions. Who can ...
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Connected Field Services – It’s What We Do

Written by Stewart Hill on July 03, 2014

Guest Author: Stewart Hill
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Aberdeen- The Evolution of Service Rests on a Connected World

Written by Jenniffer L. Breitenstein on July 02, 2014

The M2M Impact on Scheduling & Mobility
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June 24, 2014 -Appointment of SVP, Corporate Development

Written by Jenniffer L. Breitenstein on June 24, 2014

ServicePower Technologies Plc (AIM:SVR), a market leader in field management software solutions, today announced the ...
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Hospitality and Field Service – A Match Made in Heaven?

Written by Kristina Hill on June 23, 2014

As the CEO of a global software company, travel naturally comes with the job. And with extensive travel comes extensive ...
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Aberdeen: Field Service 2014 – Workforce Management Trends

Written by Jenniffer L. Breitenstein on June 16, 2014

Is the Schedule Running your Techs into a Wall? We all have heard the many Rights of Field Service. Right technician, ...
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The World Isn’t Static So Your Service Organization Shouldn’t Be Either

Written by Kristina Hill on June 13, 2014

The world is constantly changing, moving, and growing at exponential speeds. You see it in the constant release of new ...
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3 Ways You Can Do a Better Job Listening to Your Customers

Written by Matthew Leonard on June 10, 2014

Last week, Shep Hyken at The Smart Van wrote a post about the concept of firing bad customers. His argument is that the ...
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Be a Driving Force of Innovation and Inspiration

Written by Matthew Leonard on June 09, 2014

At the bottom line, field service is important because it touches customers’ lives. At ServicePower, we care not only ...
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Four Traits Every Field Technician Should Have

Written by Kristina Hill on June 05, 2014

There is no doubt that the culture you create at your organization is what drives your employees to excellence, ...
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June 4, 2014 -Software Selected by Leading Property Management Company

Written by Jenniffer L. Breitenstein on June 04, 2014

Software Selected by Leading Property Management Company ServicePower Technologies Plc (AIM: SVR), a market leader in ...
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Proactive Service Is the Real Future of Field Service

Written by Kristina Hill on June 03, 2014

Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs ...
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Picking the Right Devices for Your Field Service Organization

Written by Kristina Hill on May 30, 2014

As technology has advanced over the past couple of years, field service organizations are faced with a new sort of ...
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ServicePower is a great Anglo-American company going global

Written by Jenniffer L. Breitenstein on May 28, 2014

Some know that I grew up in Montana and Wyoming on cattle ranches and came at 17 to the Georgetown University School of ...
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Aberdeen: The Evolved Technician has New Tools of Communication

Written by Jenniffer L. Breitenstein on May 20, 2014

Technology has revolutionized the technician’s capabilities in the field. Now more than ever, field technicians can ...
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Field Service Travel Should Be More Than Just A to B

Written by Matthew Leonard on May 16, 2014

On the road again… just can’t wait to get on the road again…
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Not All Street Level Routing is Created Equally

Written by Matthew Leonard on May 13, 2014

A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created ...
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It’s All About Adaptive Leadership and Management

Written by Kristina Hill on May 12, 2014

Even though I generally love the Harvard Business Review, it always makes me smile ironically when they write articles ...
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It’s All in the Delivery

Written by Matthew Leonard on May 07, 2014

I recently traveled to England and booked a hotel room at a reputable chain. The hotel itself was beautiful; old ...
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Taking Field Service Organizations Back to Basics

Written by Kristina Hill on May 01, 2014

Field service management has gotten more advanced these days as vendors, including ServicePower, further expand the ...
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Aberdeen: Don’t Miss Out on the Next Service Wave as Customer Dynamics Change

Written by Jenniffer L. Breitenstein on April 29, 2014

“The customer is always right” is often a quoted by organizations as a way to instill a mindset of service at all ...
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Mobility – A Field Service Organization’s Lifeline?

Written by Matthew Leonard on April 28, 2014

Mobility is no longer just a trend but a way of life for modern day businesses and consumers. Because of this, field ...
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Imagining the Future… A Day in a Connected Life (M2M Style)

Written by Matthew Leonard on April 28, 2014

By Guest Blogger John Vaccaro
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The Future of a Connected Field Technician

Written by Matthew Leonard on April 24, 2014

The concept of M2M didn’t sprout up recently, in fact, in one form or another, machine to machine communication existed ...
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Strategic relationship with Bosch Software Innovations

Written by Jenniffer L. Breitenstein on April 24, 2014

ServicePower (AIM: SVR), a market leader in field management, announces a new relationship with Bosch Software ...
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ServicePower enters into strategic relationship with Bosch Software Innovations

Written by Jenniffer L. Breitenstein on April 24, 2014

ServicePower enters into strategic relationship with Bosch Software Innovations ServicePower (AIM: SVR), a market ...
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Understanding the Field Service Organization

Written by Matthew Leonard on April 23, 2014

Today, dozens of field service organizations and field service vendors gather in sunny Palm Springs, CA for Field ...
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Boosting Field Service Safety with the Right Tools

Written by Kristina Hill on April 17, 2014

Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do ...
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The Nexus of Forces = Innovative Field Service Management

Written by Matthew Leonard on April 14, 2014

The nexus of forces is a grandiose term describing a phenomenon that has been impacting business for many years, but is ...
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3 Causes of Bad Field Service

Written by Matthew Leonard on April 11, 2014

We talk frequently about customer service on this blog and in conjunction with our software solutions -- with good ...
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We Want to See You at Field Service USA!

Written by Kristina Hill on April 08, 2014

It’s that time of the year again as we get closer to one of the biggest field service events of the year, and we want ...
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Five Things Every Mobile Field Service Solution Needs

Written by Matthew Leonard on April 04, 2014

As a field service manager, you probably spend a lot of time thinking about and implementing plans designed to increase ...
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The Elusive First-Time Fix in Field Service

Written by Matthew Leonard on April 03, 2014

First-time fix rate may just be the red-headed stepchild of field service metrics. This performance metric, which is ...
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April 2, 2014-ServicePower rebrands itself for 2014 and beyond

Written by Jenniffer L. Breitenstein on April 01, 2014

MacLean, VA- ServicePower (AIM: SVR), a market leader in field management, has introduced new corporate branding which ...
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CEO Marne Martin on ServicePower 2013 Results

Written by Matthew Leonard on March 31, 2014

Growing up, there were three tenets: start the day with a smile, success comes to those who work the hardest, and find ...
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Time is Money: Are Your Field Service Technicians Wasting Time?

Written by Matthew Leonard on March 31, 2014

We’ve all seen and heard references in popular culture—like the famous Seinfeld episode where Kramer gives the cable ...
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Wearable Technology and Field Service – Passing Trend or Here to Stay?

Written by Matthew Leonard on March 26, 2014

Just as the mobile device market has begun to flatten, another technological trend is just breaking into the market; ...
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Directorate Change Announced at ServicePower

Written by Jenniffer L. Breitenstein on March 26, 2014

Directorate Change ServicePower (AIM: SVR), a market leader in field management, today announces that following 14 ...
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March 26, 2014- Final Results

Written by Jenniffer L. Breitenstein on March 26, 2014

Final Results ServicePower (AIM:SVR), a market leader for outsourced service and field management, announces its ...
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The Drive to Be Better Starts With Your Customers

Written by Matthew Leonard on March 24, 2014

One of the most important lessons in business is that it waits for no one. Building and defending competitive ...
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Not All Field Service Scheduling Products Are Created Equally

Written by Matthew Leonard on March 19, 2014

Marketing often has a fancy way of making less look like more, especially when flashy colors and videos, and other ...
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Private vs Public, What Does That Mean? Clearing the Cloud Confusion

Written by Matthew Leonard on March 18, 2014

It seems like most businesses are “flying in the cloud” these days. Gartner predicts that the cloud will eventually ...
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4 Reasons to Consider Globalization Now, Not Later

Written by Matthew Leonard on March 12, 2014

According to Webster’s Dictionary, globalization is the act, process or policy of making something worldwide in scope ...
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Leveraging Analytics to Become a Best-in-Class Field Service Organization

Written by Matthew Leonard on March 11, 2014

Field service excellence is no longer defined by competently scheduling and routing technicians to customers. The days ...
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Getting to Know ServicePower’s CEO

Written by Matthew Leonard on March 10, 2014

Welcome to our blog series “CEO Corner” with the ServicePower CEO Marne Martin. Marne Martin joined ServicePower as CFO ...
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March 10, 2014- Landmark Agreement with ServiceMax

Written by Jenniffer L. Breitenstein on March 10, 2014

Landmark Agreement with ServiceMax
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Are You Utilizing Your Software for its True Purpose?

Written by Matthew Leonard on March 07, 2014

The age old phrase goes something like “stick to what you know.” In general, this refers to people, but it can also ...
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ServicePower Notice of Results

Written by Jenniffer L. Breitenstein on March 06, 2014

6 March 2014
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Delight Your Customers the ServicePower Way

Written by Matthew Leonard on March 05, 2014

Sometimes, the phrase “delight your customer” can feel complicated all on its own, without the daunting task of ...
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March 5, 2014- Contract with Electrolux Home Appliances

Written by Jenniffer L. Breitenstein on March 05, 2014

ServicePower Technologies Plc (“ServicePower” or the “Company”) Contract with Electrolux Home Appliances (“Electrolux”) ...
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Aberdeen: Using Data to Make Decisions

Written by Jenniffer L. Breitenstein on February 13, 2014

The Best Use Data to Make Decisions: Don’t Just Collect More, Collect Smart
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Aberdeen- Mobility Must be at the Heart of Productivity and not a Tool for Distraction

Written by Jenniffer L. Breitenstein on January 27, 2014

To be productive or check (personal) email one more time?
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New Contracts for ServiceStats

Written by Jenniffer L. Breitenstein on January 27, 2014

  ServicePower Technologies plc ("ServicePower" or the "Company") New Contracts for ServiceStats ServicePower (AIM: ...
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Appointment of Vice President, Alliances and Strategic Partnerships

Written by Jenniffer L. Breitenstein on January 20, 2014

ServicePower Technologies plc ("ServicePower" or the "Company") Appointment of Vice President, Alliances and Strategic ...
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Aberdeen: The Customer-Driven Field Service Team

Written by Jenniffer L. Breitenstein on January 09, 2014

The (Not So) Hidden Value of the Tech on the Customer Experience Can a technician drive customer satisfaction or ...
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December 4, 2013- Appointment of Finance Director

Written by Jenniffer L. Breitenstein on December 04, 2013

ServicePower Technologies plc
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October 25, 2013- Gartner Recognizes ServicePower

Written by Jenniffer L. Breitenstein on October 25, 2013

ServicePower Field Management Platform Progresses forward in the 2013 Gartner Field Service Magic Quadrant McLean, VA, ...
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ServicePower rolls out ServiceMobility with International Beverage Bottler

Written by Jenniffer L. Breitenstein on October 24, 2013

New HTML5 mobile software offers real-time operations, logistics and inventory access to drive innovative field service ...
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Aberdeen: M2M Remote Field Service

Written by Jenniffer L. Breitenstein on October 01, 2013

How Smart Is Your Service: Intelligent Machines Signal Resolution How intelligent are the machines in your daily life? ...
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ServicePower Sets Field Service Innovation Standards, Continues Technology Investment

Written by Jenniffer L. Breitenstein on September 24, 2013

Through internal research and development activities and acquisitions, ServicePower offers increased mobility and ...
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Appointment of ServicePower CEO

Written by Jenniffer L. Breitenstein on September 11, 2013

ServicePower Technologies Plc
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August 29, 2013- Expanded £1m Contract with Global Insurer

Written by Jenniffer L. Breitenstein on August 29, 2013

ServicePower Technologies Plc
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Service Technicians in D.C. Have Longest Drive Times in Country

Written by Jenniffer L. Breitenstein on July 31, 2013

ServicePower ranks best and worst U.S big cities for service job travel times; New York City and Milwaukee among metro ...
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ServicePower Technologies Appoints Marne Martin As Interim CEO

Written by Jenniffer L. Breitenstein on July 31, 2013

Global workforce management software provider has named company CFO as its new interim CEO Reston, VA—July 26, 2013 – ...
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Aberdeen: The Third-Party Field Service Workforce- Strengthen the Focus on Service

Written by Jenniffer L. Breitenstein on July 01, 2013

The complexity of service and customer expectations has made workforce management across functions of the business more ...
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ServicePower Launches Servicers.com

Written by Jenniffer L. Breitenstein on June 26, 2013

Crowdsourcing Site for Field Technicians New cloud-based, on-demand job booking site allows any U.S. company to source ...
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Aberdeen: Field Service Transformation

Written by Jenniffer L. Breitenstein on June 12, 2013

Recap of Field Service 2013 and a Look Forward April 30, 2012 The world of field service often conjures up images of a ...
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May 8, 2013- ServicePower Account Management and PMO Teams Add Industry Veterans

Written by SPSuperAdmin on May 08, 2013

Reston, VA—May 8, 2013 – ServicePower Technologies announced today several new additions to its team, supplementing our ...
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March 27, 2013 - ServicePower Launches Cloud-Based S² Suite for Small Business Management

Written by SPSuperAdmin on March 27, 2013

New low-cost solution for service businesses manages employees, customers and jobs on a secure cloud-based platform ...
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February 5, 2013 - ServiceOperations Contract Updates

Written by Jenniffer L. Breitenstein on February 05, 2013

ServiceOperations Contract Updates ServicePower, a market leader for outsourced service and field management, announces ...
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ServicePower expands agreement with Assurant Solutions

Written by Jenniffer L. Breitenstein on January 30, 2013

25 January 2013 ServicePower Technologies Plc SERVICEPOWER TECHNOLOGIES EXPANDS AGREEMENT WITH ASSURANT SOLUTIONS TO ...
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December 19th, 2011 - ServicePower provides the RSPCA with enhanced Command and Control capabilities

Written by SPSuperAdmin on December 19, 2011

ServicePower Technologies Plc (AIM: SVR), a market leader in outsourced services and field management, is pleased to ...
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June 27th, 2011 - Three Significant Contracts Worth £2.9m

Written by SPSuperAdmin on June 27, 2011

ServicePower Technologies Plc
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February 10th, 2011 - Expanded trial with major UK supermarket retailer

Written by SPSuperAdmin on February 10, 2011

ServicePower Technologies Plc
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January 21st, 2011 - Trading Statement

Written by SPSuperAdmin on January 21, 2011

ServicePower Technologies plc
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