Blog | ServicePower

Property manager handing couple set of keys

Top Benefits of Using FSM Software for Property Management

Written by ServicePower on March 23, 2023

With the rising challenges of a troubled economy, inflationary pressures, worker shortages, and a volatile real estate ...

Just Like Al Green Sang, Let’s Stay Together – Our Customers Agree!

Written by ServicePower on March 22, 2023

Al Green sang it, and we embrace it – “let’s stay together.” It’s easy for a company to say it values its customers and ...

Don’t Settle: You Can Easily Manage a Blended Field Workforce

Written by ServicePower on March 21, 2023

You may hear that it’s best to do all you can to avoid using contractors for any field service needs. If you have a ...

ServicePower helps make managing your properties easier by automating your day-to-day ...

How Property Management Companies Can Overcome Talent Shortages with Software

Written by ServicePower on March 15, 2023

Maintenance and repairs are crucial for any property manager. When there are service delays, it affects not only ...

Prioritizing Safety in Field Service Management

Written by ServicePower on March 09, 2023

Working in the field service industry comes with a unique set of risks and hazards. With digital transformation ...

Guide to Field Service Reporting

Written by ServicePower on March 06, 2023

While field service reporting may not be as flashy as augmented reality or IoT-driven servitization, reports are still ...

Field Service Mobility Solutions

Written by ServicePower on February 27, 2023

Field service professionals are often faced with changing and complex problems. Accessing critical information in real ...

Field technician repairs a major appliance

Top 5 Benefits of Software for Major Appliance Services

Written by ServicePower on February 23, 2023

What is considered a major appliance? A major appliance is considered a non-portable or semi-portable piece of ...

How a Future Shortage in Service Technicians is Changing FSM

How a Talent Shortage in Field Service Is Affecting the Industry

Written by ServicePower on February 21, 2023

Is Your Organization Adapting to Fulfill Customers' Needs? The field service industry has been hit with numerous ...

Tom Buiocchi Joins ServicePower’s Board of Directors

Written by ServicePower on February 16, 2023

Seasoned tech executive appointed as ServicePower further accelerates growth plans.

IDC Report: Quality Work is Key to Field Service Excellence

Written by ServicePower on February 15, 2023

Meeting a customer service-level agreement (SLA) is a necessary baseline for the success of an organization. However, ...

The Inflation Reduction Act’s Impact on Field Service

Written by ServicePower on February 01, 2023

With field service increasingly important to companies’ brands, reputations, and ultimately their bottom lines due to ...

Top 6 Field Service Trends in 2023

Written by ServicePower on January 25, 2023

Last year was an inflection point. The worst of the pandemic was behind us, yet we still felt its lingering ...

CPSC considering regulating indoor air pollution from gas stoves

Gas Stove Ban or Just a Mini-Panic? Either Way – Get your Field Ready

Written by ServicePower on January 17, 2023

There’s nothing like a U.S. agency declaration – or even a hint of one – to ratchet up emotions and set people to ...

IDC Report Uncovers Benefits of Blended Field Service Workforce

Written by ServicePower on January 11, 2023

Acceleration of blended field service workforce is required to meet the dynamic needs of the service organizations and ...

How to Use Field Data to Improve Service Operations

Written by ServicePower on January 06, 2023

What is Field Service Data? Field service data is the information that Field Service Organizations (FSOs) collect, with ...

How to Reduce Field Service Call Volume

Written by ServicePower on January 06, 2023

Field service calls can drain internal resources and increase the risk of a negative customer experience. Every ...

Service Power Scheduling Optimization Solution

Schedule Optimization: Avoid Your “Southwest Moment of Service”

Written by ServicePower on January 03, 2023

You can’t turn on the tv or radio over this holiday season without hearing of the travel woes of millions of Americans ...

Why Field Service Budgets Should Include FSM Software

Written by ServicePower on December 21, 2022

Global inflation is set to rise to 6.7% by 2022, while global growth will likely decrease from 5.7% to 2.9%. With ...

IDC White Paper Highlights Trends in Field Service Management Market

Written by ServicePower on December 19, 2022

“Field Service Excellence Drives Enhanced Customer Experiences and Outcomes,” a recently released IDC white paper ...

How to Reduce Downtime for Commercial Food Service Equipment

Written by ServicePower on December 15, 2022

Repairing and maintaining food service equipment is a notoriously difficult and expensive task. Restaurants in the U.S. ...

Field Service Management Visionary: Gartner 2022 Magic Quadrant

Written by ServicePower on December 06, 2022

For the sixth time, ServicePower has been named a Visionary in the 2022 Gartner Magic Quadrant for Field Service ...

ServicePower Receives IDC's Customer Satisfaction Award

Written by ServicePower on November 16, 2022

Customer satisfaction. It’s easy to talk about, but it’s harder to deliver on the promise.

2022 Gartner® Magic Quadrant™: ServicePower Named Visionary

Written by ServicePower on October 31, 2022

ServicePower again named a Visionary in the Gartner report, which provides an overview of the Field Service Management ...

What to Know About Repair Service Management Software

Written by ServicePower on October 06, 2022

Forward-thinking field service management companies (FSOs) and Original Equipment Manufacturers (OEMs) are digitally ...

What is Schedule Optimization, Really?

Written by ServicePower on September 29, 2022

In a world where headlines and quick sound bites often substitute for deeper dives into conversations around a myriad ...

ServicePower & PlusOne Solutions, Inc. Start Partnership

Written by ServicePower on September 15, 2022

Combining ServicePower's field service management software with PlusOne Solutions' automated compliance platform, ...

Improving FSM with Software for HVAC Companies

Written by ServicePower on September 06, 2022

Heating, ventilation, and air conditioning (HVAC) organizations, whether original equipment manufacturers or field ...

4 Tips to Fight Inflation in the Field Service Industry

Written by ServicePower on August 30, 2022

As recent headlines across top news sources indicate, inflation is a critical concern for numerous industries, ...

Field Service Management – InsurTech’s Big ROI Winner

Written by ServicePower on August 29, 2022

There is a seemingly endless stream of news and opinions around InsurTech these days. Investors are pouring money into ...

Sustainability in the Field Service Industry

4 Ways Field Service Management Software Embraces Sustainability

Written by ServicePower on July 25, 2022

In recent years sustainability has become an increasingly important global initiative. Likewise, the United States and ...

Tips for Choosing Field Service Software

Written by ServicePower on July 25, 2022

Field Service Organizations (FSOs) are realizing the importance of embracing digital transformation to meet changing ...

5 Ways to Improve Field Service Supply Chain Management

Written by ServicePower on June 20, 2022

The recent global pandemic, geopolitical events, and changing economic landscape are impacting field service supply ...

ServicePower Enters the French Market

Written by ServicePower on June 15, 2022

Leader in Field Service Management (FSM), ServicePower offers a unique SaaS technology to optimize customer service ...

Top 3 Field Service Technologies That Drive Success

Written by ServicePower on June 03, 2022

Field service organizations (FSO) undergoing digital transformation know that innovative field service technology – ...

How ServicePower's Field Service Glossary Can Help FSOs

Written by ServicePower on May 24, 2022

As field service organizations digitally transform their business, they need to stay current with accurate definitions ...

How to Accelerate ROI in Field Service Management

Written by ServicePower on May 16, 2022

Accelerating ROI is critical to success in the rapidly changing field service industry. However, with a graying ...

Mobile Dispatch Software: Improving the Customer Experience

Written by ServicePower on May 03, 2022

Field service organizations (FSO) undergoing digital transformation understand the importance of mobile dispatch ...

Workforce Management Software: Solving the Skills Shortage

Written by ServicePower on April 28, 2022

Field service organizations today are experiencing a skills shortage fueled by an aging workforce and an increasing ...

Understanding Mobile Field Service Management

Written by ServicePower on April 25, 2022

As the field service industry is shaped by new trends and technologies, it’s critical that field service organizations ...

How to Choose the Best Appliance Repair Scheduling Software

Written by ServicePower on April 18, 2022

With an increasing number of people working from home and relying on critical appliances and home services, there is a ...

Top Field Service Trends to Expect in 2022

Written by ServicePower on April 14, 2022

Note: Check out our updated post on Field Service Trends in 2023! Entering the third year of the pandemic, remote work ...

Choosing the Best Field Service Mobile App for Technicians

Written by ServicePower on April 11, 2022

Field service organizations making the digital transformation realize mobile apps can help improve efficiencies, retain ...

How to Improve Field Service Cash Flow

Written by ServicePower on April 04, 2022

Today, field service businesses face numerous challenges, including a rapidly changing economic landscape, shifting ...

Why You Need to Use Field Service Mobile Forms

Written by ServicePower on April 01, 2022

Field service organizations undergoing digital transformation realize the importance, ubiquity, and high expectations ...

Key Differences of Customer Experience vs Customer Service

Written by ServicePower on March 31, 2022

Quite often, the terms customer experience and customer service are used interchangeably. While they are related, they ...

Transforming the Field Service Business Model

Written by ServicePower on March 30, 2022

The global pandemic, the rise of a remote workforce, the increased adoption of blended workforces, and other factors ...

How to Improve Service with Field Tech Tracking Software

Written by ServicePower on March 29, 2022

Customers today have high expectations regarding transparency and visibility into services, which includes field ...

Work Order Lifecycle in Field Service Management

What is the Field Service Work Order Lifecycle?

Written by ServicePower on March 28, 2022

While field service organizations are familiar with work orders, many organizations face the challenge of streamlining ...

Top Trends and Challenges in the Insurance Industry

Written by ServicePower on March 06, 2022

ServicePower recently held a lively partner spotlight roundtable, moderated by Marco de Vries, Senior Director, Sales ...

Top 3 Metrics to Improve Field Service Efficiency

Written by ServicePower on March 02, 2022

Efficiency in field service management is critical in helping companies streamline processes, increase revenue, and ...

A Better Approach to Extended Warranties

Written by ServicePower on February 16, 2022

Insurance Thought Leadership Warranties are an important part of home and property management. However, customers are ...

FSM Technology is Key to Servicing Connected Home Appliances

Written by ServicePower on February 16, 2022

Residential Tech Today Technologically advanced home appliances are becoming increasingly critical to everyday life. ...

4 Advantages of Service Automation

Written by ServicePower on February 08, 2022

Today’s customers expect more from field service organizations (FSOs). Service must be fast, transparent, and ...

How AI Scheduling is Changing the Field Service Industry

Written by ServicePower on February 08, 2022

What is AI Scheduling in the field service industry? AI scheduling is a key aspect of field service software that ...

5 Tips to Improve Communication with Field Technicians

Written by ServicePower on January 26, 2022

Field service companies are confronted with unique communication challenges. With a majority of the workers being in ...

Why Your FSO Needs a Field Service Dashboard

Written by ServicePower on January 26, 2022

Digital transformation has been a buzz term in field service management for years, with the COVID-19 pandemic pushing ...

7 Key Components to Improving Upsell Strategy

Written by ServicePower on January 26, 2022

When Field Service Organizations (FSOs) look to improve profit margins or drum up extra business, they usually turn to ...

ServicePower & PwC Belgium Partner for Aftermarket FSM

Written by ServicePower on January 20, 2022

Partnership will Deliver Advanced Manufacturing Solutions Across Europe McLean, VA – Sint-Stevens-Woluwe, Belgium, June ...

How Customer Expectations are Revolutionizing Field Service

Written by ServicePower on January 06, 2022

Customer Think Did you know that 74% of consumers are at least somewhat likely to buy based on experiences alone? For ...

How to Optimize P&C Insurance Companies for Growth & Success

Written by ServicePower on December 28, 2021

Software for insurance companies is rapidly changing the way client needs are addressed. Insurtech innovations can be ...

10 Smart & Actionable Tips for Optimizing Warranty Management

Written by ServicePower on December 28, 2021

When a customer buys a warranty, they’re planning for the worst-case scenario. When they need to file a claim on the ...

Embracing Digital Transformation with a Field Service App

Written by ServicePower on December 28, 2021

Field service organizations (FSOs) deal with a growing array of challenges that inspire digital transformation. ...

Getting More Customer Value From Field Service Technology

Written by ServicePower on December 08, 2021

Sales Tech Series The key to successful field service models is offering flexibility to customers and prioritizing what ...

Speed Queen Taps ServicePower as Support Partner

Written by ServicePower on December 06, 2021

Brand expects to deliver best-in-class customer service Ripon, Wis. – McLean, Va.,- December 6, 2021– Speed Queen, an ...

How Field Service Technicians Can Enhance Customer Service

Written by ServicePower on November 19, 2021

The customer service provided by field service technicians is critical to the success of any field service operation. ...

Top 3 Benefits of Contractor Management Software

Written by ServicePower on November 19, 2021

As the graying of the workforce leaves field service organizations lacking the personnel necessary to fill demand, they ...

What To Look For In The Best Dispatch Software

Written by ServicePower on November 19, 2021

Competition is stiff in the home appliance and consumer electronics industry. Outstanding post-sale service is just as ...

ServicePower: Frost & Sullivan Customer Leadership Award

Written by ServicePower on November 15, 2021

Frost & Sullivan Recognizes ServicePower for North American Field Service Management Industry Excellence in Best ...

How to Integrate Manufacturers for Better Field Service

Written by ServicePower on November 02, 2021

Industry Today Original equipment manufacturers (OEMs) create parts or systems used in the construction of another ...

Leveraging field service technology for a better retail experience

Written by ServicePower on October 28, 2021

Retail Tech Insights Today’s retail market faces ever-increasing demand from customers and pressure from competitors as ...

3 Ways to Maximize Third-Party Contractor Performance

Written by ServicePower on October 28, 2021

Supply Chain Brain In today’s rapidly growing marketplace companies must seek a competitive edge to provide the most ...

How OEMs Can Evaluate Field Service Management Technology

Written by ServicePower on October 26, 2021

Automation.com Providers of industrial equipment field service are responsible for dispatching technicians to remote ...

ServicePower Field Service Management Software

Field Service Management: What Makes ServicePower Stand Out

Written by ServicePower on October 14, 2021

ServicePower is a leading provider of field service management software. Likewise, ServicePower has been recognized as ...

The Pros and Cons of Third-Party Service Outsourcing

Written by ServicePower on October 14, 2021

For many people, the term "outsourcing" evokes a negative response. After all, it used to mean abandoning quality in ...

Empowering Field Managers with Workforce Management Software

Written by ServicePower on October 04, 2021

Workforce management software has quickly become essential for a field service company to maintain its competitive ...

What is Workforce Management Software?

Written by ServicePower on October 04, 2021

The global pandemic has brought many changes within the field service management industry. With more people working ...

What Customers Really Want from Field Service Organizations

Written by ServicePower on September 09, 2021

When it comes to choosing a field service provider, customers have numerous options available to them. This means that ...

ServicePower: 2021 Visionary in Gartner® Magic Quadrant™ FSM

Written by ServicePower on September 08, 2021

ServicePower once again named a Visionary in Gartner’s report, which provides an overview of the Field Service ...

How Management Software Increases Retail Customer Loyalty

Written by ServicePower on September 01, 2021

Retail IT Insights Forward-thinking retail organizations understand that nurturing the customer experience goes beyond ...

Why You Need Augmented Reality in the Field Services

Written by ServicePower on August 16, 2021

Augmented Reality is increasingly being adopted across the field service industry. With customers demanding better ...

Guidewire Marketplace: ServicePower's ClaimCenter Integration

Written by ServicePower on August 11, 2021

ServicePower’s accelerator for ClaimCenter enables insurers to deliver more timely, efficient field service and ...

ServicePower Has Strong Performance for First Half of 2021

Written by ServicePower on July 28, 2021

Leading Field Service Management Company Achieves Significant Momentum in First Half of the Year McLean, VA, July 28, ...

OEM's Overcoming Manufacturing Challenges

How to Overcome the Top 5 Manufacturing Challenges for OEMs

Written by ServicePower on July 26, 2021

Despite several years of sluggish growth and the onset of a global pandemic, the manufacturing industry is not going ...

5 Mobile Field Service Management Trends

Written by ServicePower on July 23, 2021

The demand for mobile field service management has grown dramatically with the rise of the digital transformation in ...

How to Use IoT in the Field Service Industry

Written by ServicePower on July 14, 2021

The field service industry is rapidly changing as the digital transformation renders manual field service processes and ...

How to Improve Customer Retention in the Field Service Industry

Written by ServicePower on July 13, 2021

Field service companies looking to improve their value, grow their revenue, and become a trusted resource in the ...

What is Service Management Software and Who Should Use It?

Written by ServicePower on July 13, 2021

Understanding the best type of software for your business can be confusing, and the stakes of choosing the wrong ...

Customer Experience by Goodman Home Solutions & ServicePower

Written by ServicePower on July 06, 2021

With a focus on consumer experience, leading home solution company selects ServicePower’s field service management ...

5 Advantages of Warranty Management Software

Written by ServicePower on June 09, 2021

A product warranty is an inherent reflection of both the quality of a product, as well as the customer’s experience ...

Improving Property & Casualty KPIs with Scheduling Software

Written by ServicePower on June 08, 2021

Is your field service organization currently meeting industry KPIs? If not, chances are this gap in performance is ...

How Has the Role of Field Service Technicians Changed?

Written by ServicePower on May 26, 2021

The field service industry has transformed drastically over the course of the pandemic, with technology playing a ...

Servitization in Field Service Management

Written by ServicePower on May 11, 2021

Enabling a comprehensive, frictionless customer experience is an integral aspect of field service management and it ...

4 New Field Service Best Practices You Need to Adopt

Written by ServicePower on April 30, 2021

Staying up to date with industry best practices is critical to maintaining a competitive advantage and satisfying ...

The Benefits of Remote Field Service

Written by ServicePower on April 21, 2021

Remote field service became an integral part of field service in 2020, but it looks like that trend may be here to stay ...

What Is Dispatch Management?

Written by ServicePower on April 15, 2021

What is dispatch management? Dispatch management is the crux of field service, as it combines customer and equipment ...

How AI Can Improve Field Service Management

Written by ServicePower on April 15, 2021

In 2021, it’s no secret that the digital transformation is sweeping through the field service industry. With AI-driven ...

How to Turn Your Field Service Company into a Profit Center

Written by ServicePower on April 01, 2021

Transitioning from a cost center to a profit center can ensure the success of your field service organization in 2021. ...

The Importance of Work Order Tracking

Written by ServicePower on March 19, 2021

Workforce management in 2021 has become more robust and complex than previous years. With the influx of jobs and the ...

5 Steps For Effective Contractor Management

Written by ServicePower on March 08, 2021

Contractor management has taken on a larger role in field service organizations as business continues to grow while ...

Top 5 Field Service Trends in 2021

Written by ServicePower on March 08, 2021

In 2020, field service companies were tasked with the unique challenge of operating as essential work amidst the global ...

Preventive vs Predictive Maintenance

Written by ServicePower on February 19, 2021

There are many different types of maintenance in the field service industry. Two of the most frequently used are ...

What is Knowledge Management and Why is it Important?

Written by ServicePower on February 18, 2021

Knowledge Management is a phrase that gets thrown around haphazardly, but there is often confusion regarding its ...

Why You Should Invest in Field Service Inventory Management

Written by ServicePower on February 18, 2021

Inventory management can be a daunting task, even for experienced field service management companies. Keeping track of ...

ServicePower Announces New P&C Insurance Solution

Written by ServicePower on February 04, 2021

Field Service Management Software Company Expands Solution Portfolio to include Insurance-Focused Field Service ...

5 Benefits of Cloud Field Service Management Software

Written by ServicePower on January 27, 2021

Many field service companies are eager to start integrating digital technology into every aspect of their business, and ...

How to Optimize Field Service Routes

Written by ServicePower on January 13, 2021

The era of digital transformation has affected most areas of the field service industry, including route optimization. ...

Why Use Warranty Management Software?

Written by ServicePower on January 08, 2021

Warranty management software ensures that the warranty promise that you made to your customers on their purchases is ...

How to Resolve 5 Field Service Management Challenges

Written by ServicePower on January 08, 2021

It’s no secret that field service management is a complex process. There are numerous challenges that can arise at ...

ServicePower Realizes Significant Growth in 2020

Written by ServicePower on January 05, 2021

Leading Field Service Management Company Grows Customer Base, Implements New Products and Expands Partnerships McLean, ...

5 Reasons Your FSO Needs Business Management Software

Written by ServicePower on December 14, 2020

Effective field service management requires the ability to prioritize day-to-day tasks that will drive revenue for your ...

4 Factors Affecting ROI in Field Service

Written by ServicePower on December 14, 2020

Field service companies need strategic and innovative ways to streamline business processes while improving ROI. ROI is ...

Gartner Field Service Management: ServicePower as Visionary

Written by ServicePower on December 09, 2020

As a field service leader looking to embrace digital transformation and leverage Data-Driven Decision Making, investing ...

3 Ways Data Can Fix Your Broken Dispatch Process

Written by ServicePower on December 09, 2020

Dispatching is the procedure of assigning contractors or employees to fulfill a service for a customer, and it is the ...

ServicePower Expands Partnership with Amynta Group

Written by ServicePower on December 08, 2020

Leading warranty provider expands field service management capabilities to include customer engagement portal. McLean, ...

Enabling Data-Driven Decision Making with Field Service Reports

Written by ServicePower on December 02, 2020

By now, the popular phrase Data-Driven Decision Making is part of most business conversations, but there is often a ...

Field Service Apps: Why You Need One and What to Look For

Written by ServicePower on December 02, 2020

Digital transformation has taken the field service industry by storm, and not just from an office standpoint, but a ...

How to Achieve Service Excellence with Customer Self-Service

Written by ServicePower on November 10, 2020

In the field service industry, most companies aim to delight their customers by providing service excellence. While ...

Digital Transformation in Field Service

Written by ServicePower on November 10, 2020

It’s 2020, and the word “digital transformation” is one many industries have heard over and over again for the past few ...

5 Tips for Safe In-Home Repairs During the Next Wave of COVID-19

Written by ServicePower on October 09, 2020

While parts of the United States are still in the first wave of the coronavirus, there could already be a second wave ...

5 Must-Haves for Scheduling and Route Optimization Software

Written by ServicePower on October 09, 2020

Scheduling Optimization and Route Optimization Software In 2020, it is essential that your field service company ...

How to Manage a Blended Workforce

Written by ServicePower on October 01, 2020

In a time where flexibility is key, having a blended workforce has become essential in Field Service Management. ...

Improving Your Customer Relationships Through Gamification

Written by ServicePower on September 25, 2020

Improving Your Customer Relationships Through Gamification

The Ideal Customer Journey Map

Written by ServicePower on September 09, 2020

The Ideal Customer Journey Map

ServicePower Builds Momentum in the Insurance Industry

Written by ServicePower on August 18, 2020

Leading Field Service Management Company Grows Insurance Customer Base and Partners with Top Core Insurance Platforms ...

Warnings That Your Field Service Management System Isn’t Up to Par

Written by ServicePower on July 31, 2020

Field Service Management has morphed into more than its humble roots. Technology has revolutionized the way field ...

What Technicians Want You To Know During COVID-19

Written by ServicePower on July 16, 2020

COVID-19 has completely disrupted the way workforce management companies run their business and field service managers ...

Gartner 2020 FSM Magic Quadrant: ServicePower is Visionary

Written by ServicePower on July 08, 2020

ServicePower once again named a Visionary in Gartner’s report, which provides an overview of the Field Service ...

Balancing Field Service and Customer Experience in COVID-19

Written by ServicePower on June 24, 2020

As the coronavirus pandemic continues to sweep the country, the field service industry is still actively working to ...

How to Fill Field Service Job Gaps Quickly & Efficiently

Written by ServicePower on June 09, 2020

All industries have felt the effects of COVID-19. As businesses are deemed essential and non-essential, managers and ...

Using Dispatch Management Software During COVID-19

Written by ServicePower on June 09, 2020

As federal, state, and local governments continue to develop responses to the COVID-19 outbreak, business leaders ...

How to Attract and Retain the Best Independent Contractors

Written by ServicePower on May 26, 2020

Third-party contractors have become a crucial part of a modern field service management companies' success. As they ...

Self-Service Customer Portal: What It Is and Why You Need One

Written by ServicePower on May 26, 2020

In the field service industry, the customer should always be number one. By providing personalized digital experiences, ...

How insurer innovation is supporting adjusters during the pandemic

How Insurer Innovation Helps Adjusters During the Pandemic

Written by ServicePower on May 18, 2020

As we slowly emerge from COVID-19 sequester in our homes, many of us will face a completely changed workplace. And some ...

How to Improve Your First-Time Fix Rate

Written by ServicePower on April 30, 2020

First impressions matter, especially in field service. So why are more companies not taking a closer look at their ...

5 Ways to Improve the Field Service CX During a Crisis

Written by ServicePower on April 30, 2020

As a business professional, you know that delighting your customers is important. However, there is quite often a ...

Field Service Management and IoT Security

Understanding Field Service Management & IoT Security

Written by ServicePower on April 17, 2020

Increasing remote work has heightened cyber security problems for employers, employees, and customers alike. Cyber ...

7 Leadership Tips for Field Service Management During COVID-19

Written by ServicePower on April 17, 2020

COVID-19 has rapidly changed our world. Business as usual is no longer an option and field service management is no ...

Dispatch Software for Businesses

Written by ServicePower on April 10, 2020

If you are in the field service business, you are going to have to dispatch technicians. But dispatching the right ...

Making Third-Party Service Providers a First Priority

Written by ServicePower on April 07, 2020

The global workforce is changing, and certain industries, such as field services, will feel those changes more than ...

Why Workforce Scheduling is the Secret to Success

Written by ServicePower on March 30, 2020

Workforce scheduling is crucial to efficient business operations. While it is inevitable that last-minute changes such ...

4 Essential Features for Contractor Management Solutions

Written by ServicePower on March 27, 2020

Choosing the best contractor management solution is integral to keeping your field service organization ahead of the ...

How to Choose the Best Contractor Management Software

Written by ServicePower on March 25, 2020

As the field service industry adapts to the rise of the gig- and contractor-based business models, the use of a ...

Keeping Technicians & Customers Served & Safe During Covid

Written by ServicePower on March 23, 2020

The COVID-19 virus presents a difficult situation for field technicians and customers when a vital appliance – like a ...

Four Benefits of Workforce Management

Written by ServicePower on March 05, 2020

Workforce management is an integrated set of processes that a company uses to optimize the productivity of its workers. ...

Top 5 Field Service Trends in 2020

Written by ServicePower on January 30, 2020

In the beginning of the year we prepared this post to anticipate the top 5 field service industry trends for 2020, as ...

Protecting Your Brand Reputation During a Catastrophic Response

Written by ServicePower on January 22, 2020

Reputation is everything in the Property & Casualty (P&C) industry, a brand’s reputation can be strengthened—or ...

6 Tips to Get the Best ROI from Independent Home Adjusters

Written by ServicePower on December 12, 2019

The property and casualty (P&C) insurance industry is experiencing unprecedented challenges and uncertainties from ...

How to Use Your Insurance Software to Improve Your Customer Journey

Written by ServicePower on November 26, 2019

As a modern insurance company operating in a technologically advanced world, customer expectations have never been ...

What P&C Insurance Companies Need to Know About Self-Service

Written by ServicePower on November 20, 2019

Your policy-holders want to handle property and casualty issues the same way they handle most everything else in their ...

How AI Scheduling Improves the Insurance Customer Experience

Written by ServicePower on November 12, 2019

Historically, the Insurance sector has had the same needs and requirements for workforce mobility, call scheduling, ...

ServicePower and ProntoForms Announce Partnership

Written by ServicePower on October 29, 2019

ProntoForms helps bolster the ServicePower platform with agile app creation to empower field service technicians ...

Four Common Field Service Management Issues and How to Fix Them

Written by ServicePower on October 29, 2019

The field service industry is an increasingly competitive market. As the Internet of Things (IoT) gains traction, ...

Field Service Software Tools to Manage Your Third-Party Workforce

Written by ServicePower on October 17, 2019

It’s no secret that software apps rule the world. When apps are well-designed, intuitive, and useful, they make ...

5 Tips to Becoming a Smart Home Expert

Written by ServicePower on October 10, 2019

The Internet of Things (IoT) is expanding at near light speed as the breadth of new smart home devices hits the market. ...

How to Avoid These 4 Blended Workforce Management Mistakes

Written by ServicePower on October 03, 2019

Ask any talent acquisition leader in the field service industry and you’re likely to hear a similar story: It’s hard to ...

3 Innovative Software Technologies Transform Mixed Workforce Management

Written by ServicePower on September 06, 2019

The foundation of a highly effective field service organization is its workforce management system. This is especially ...

Field Service Trends: The Third-Party Workforce Management Gap

Written by ServicePower on August 29, 2019

The face of field service organizations is shifting from a predominantly blue-collar employee workforce to a stratified ...

4 Unexpected Reasons Your First-Time Fix Rate May Be Too Low

Written by ServicePower on August 23, 2019

Evaluating success in a field service organization used to be all about measuring KPIs. Today, it’s just as much about ...

How to Empower Your Third-Party Workforce’s Customer Service

Written by ServicePower on August 19, 2019

It’s no secret that third-party contractors have become a crucial part of modern field service management companies’ ...

How to Leverage KPIs in Field Service Management

Written by ServicePower on August 06, 2019

Key Performance Indicators (KPIs) help field service organizations understand how their business is doing over time. ...

How Mixed Workforce Management Software Improves CX

Written by ServicePower on July 30, 2019

Exceeding customer expectations begins with meeting the needs of the workforce that serves them. Whether employees or ...

A Guide to Vetting and Onboarding Your Third-Party Workforce

Written by ServicePower on July 25, 2019

As a modern-day field service manager, you spend countless hours building upon and strengthening the engine that powers ...

4 Ways Field Service Software Makes Your Techs More Efficient

Written by ServicePower on June 29, 2019

Successful field service management requires boosting efficiency while improving your customer ratings and first-time ...

How Real-Time Data Empowers Your Field Service Team

Written by ServicePower on June 07, 2019

Field service technicians who pay attention to the nuances of a great service experience give your organization its ...

In-Home and Depot Repair Solution to Improve Customer Experience

Written by ServicePower on June 04, 2019

New Solutions Offer a Seamless Customer Journey for In-Home and Depot Repair McLean, VA, June 4, 2019, ServicePower, ...

Top 5 Field Service Industry Trends for 2019

Written by ServicePower on May 31, 2019

Discover the most recent industry trends and read the Top 5 Field Service Trends in 2020. There has never been a more ...

How to Streamline Daily Operations in Your Field Service Organization

How to Streamline Daily Operations in Your FSO

Written by ServicePower on May 23, 2019

Is your team of field service technicians working from a clipboard? If the answer is yes, the conclusion is simple: ...

How Your Field Service Management Style Increases Customer Ratings

Written by ServicePower on May 17, 2019

Your field services workforce management style could be affecting your organization’s success. In recent years, a ...

How Smart Scheduling Can Boost Productivity by 68%

Written by ServicePower on May 15, 2019

Every service interaction your field service professionals participate in represents an investment in your company and ...

How Are Field Service Techs Representing Your Company?

Written by ServicePower on May 02, 2019

In an increasingly digital world, the number of face-to-face interactions customers have with employees of companies ...

Moving at the Speed of the IoT: Can your scheduling system keep up?

Written by ServicePower on April 24, 2019

The Internet of Things (IoT) is completely transforming workforce management and the way field service is delivered. ...

ServicePower Named a Visionary in Gartner 2019 Magic Quadrant for FSM

Written by ServicePower on April 18, 2019

ServicePower continues in a Visionary position in Gartner’s report, which provides an overview of the Field Service ...

Smart Home & Field Service Providers: Bridging the Gap

Written by ServicePower on April 18, 2019

Intelligent home technology has transformed from curiosity to necessity. An estimated two-thirds of American households ...

Using Predictive Maintenance to Improve Service Experience

Written by ServicePower on April 11, 2019

The primary goal of a maintenance organization is to maximize asset availability and reduce downtime. When equipment ...

IoT and Data Security: 5 Ways to Reduce Financial Risk

Written by ServicePower on April 06, 2019

If the 2019 Consumer Electronics Show is any indication, the “smart home” trend is just ramping up – all made possible ...

ServicePower Partners with Safeware for Third-Party Solution

Written by ServicePower on April 02, 2019

Safeware’s Authorized Service Network will use Claims, Dispatch and Onboarding solutions by ServicePower McLean, VA, ...

Field Service Directors Can Ride the IoT Smart Home Technology Wave

Written by ServicePower on March 29, 2019

Smart home technology is ubiquitous nowadays. An estimated one-third of American households now boast connected ...

Understanding What 3rd Party Service Workers Want

Written by ServicePower on March 19, 2019

Today, third-party field service technicians are indispensable. Approximately three-quarters of service businesses ...

10 Things Every Field Service Management Director Should Be Doing

Written by ServicePower on March 14, 2019

Field service management directors can facilitate operational excellence and overcome the competition by implementing ...

Unpacking the uberization of field services

Written by ServicePower on March 08, 2019

Back in March 2009, two entrepreneurs launched an innovative cab service that allowed smartphone users to connect with ...

Augmenting Field Technicians with a 3rd-Party Blended Workforce

Augmenting Field Technicians with a 3rd-Party Workforce

Written by ServicePower on March 04, 2019

Field service businesses of all sizes have embraced the mixed workforce management model, which involves deploying and ...

Understanding the benefits of mixed workforce management

Written by ServicePower on February 25, 2019

Field service businesses everywhere are integrating third-party contractors into their operations, intent on both ...

ServicePower Accelerates 2018 Momentum into 2019

Written by ServicePower on February 20, 2019

Field Service Management Software Company Grows Customer Base, Implements New Products and Expands Partnerships McLean, ...

ServicePower & Centricity Partnership Improves Field CX

Written by ServicePower on February 12, 2019

Leading Service and Protection Organization Selects ServicePower’s Customer Engagement Solution McLean, VA, February ...

Understanding the Gig Economy & Mixed Workforce Management

Written by ServicePower on February 11, 2019

The American workforce has changed drastically over the past decade due to the emergence and crystallization of the ...

Service Smart Homes with Efficiency and Intelligence

Written by ServicePower on December 13, 2018

The Evolution of the Connected Home While connected homes, aka smart homes, will offer exciting technology, there will ...

Gartner Field Service Management: Critical FSM Capabilities

Written by ServicePower on December 05, 2018

Gartner analysts evaluated Field-Service Management (FSM) Technology vendors to find out how they ranked on the topic ...

How Cloud and Mobile Computing Technology is Improving FSM

Written by ServicePower on November 27, 2018

New Technologies Streamline Business Processes Integrating technology to improve field-service management isn't a new ...

Augmented Reality Takes Field Service to a New Level

Written by ServicePower on November 21, 2018

Field service technicians often work in cramped and inconvenient locations, and they don't want to go back and forth ...

How to Improve Your Field Service Business Management

Written by ServicePower on November 08, 2018

Running a field service business successfully is all about logistics. No matter how skilled your teams are or even how ...

3 Ways Mobile Capabilities Enable Field Service Technicians

Written by ServicePower on November 02, 2018

Whether classified as technicians, caregivers, representatives, installers, or something else, field service workers ...

ServicePower Expands Operations with Goodman Networks

Written by ServicePower on November 01, 2018

Partnership Enables Access to New Markets McLean, VA — November 01, 2018 — ServicePower, a leading provider of ...

5 Technologies to Enable Your Mobile Workforce

Written by ServicePower on October 24, 2018

When most people hear the words "Mobile Workforce" they think corporate guys with cellphones working with clients and ...

AI Continues to Create Enhancements for Field Workforce Management

Written by ServicePower on October 03, 2018

ServicePower Delivers Innovative Workforce-Management Solutions At ServicePower, we deliver exceptional field and ...

How to Implement Field Service Management Best Practices

Written by ServicePower on September 26, 2018

As the field service industry rapidly changes, there's an increasing amount of pressure on field service organizations ...

What New Technology is Emerging in Field Service?

Written by ServicePower on September 05, 2018

How do most field service operators cope with the problems of the industry now? What technologies are emerging that ...

3 Ways to Improve Workforce Capabilities with FSM Software

Written by ServicePower on August 21, 2018

Managing off-site technicians and assets can be a challenge for businesses in the field service industry. The unknown ...

How to Personalize Your Field-Service Relationships - Part 2

Written by ServicePower on August 09, 2018

[The Continuance]

How to Personalize Your Field-Service Relationships

Written by ServicePower on August 07, 2018

Field service is an incredibly personal business, but not one where technicians and customers usually stop and get to ...

How Smart Scheduling Improves Field Service Workflows

Written by ServicePower on August 02, 2018

Keeping on schedule and showing up on time for service calls are important tasks for companies in the field service ...

Marc Sprecher Joins ServicePower as SVP

Written by ServicePower on August 01, 2018

McLean, VA- August 1, 2018 - ServicePower, Inc., a leading field-service management technology company focused on ...

HVAC Field Employees Get the Technology They Need

Written by ServicePower on July 20, 2018

The HVAC industry is rapidly growing as a result of construction spending on the rise. OEMs, dealers, and even service ...

Smart Service: Are You Providing It?

Written by ServicePower on July 11, 2018

Regardless of whether you provide home warranties, appliance services, security, telecommunications, or any other ...

Top 3 Reasons Why Field Service Technology Needs to be AI-Driven

Written by ServicePower on June 21, 2018

Field service work always involves a certain amount of frustration. Some problems are hard to diagnose. Mistakes in ...

ServicePower Partners with Ayla Networks

Written by ServicePower on May 09, 2018

IoT PaaS Technology Accelerates Connected Home Strategy McLean, VA- ServicePower, Inc., a market leader in field ...

New CEO Brings Enterprise Software Leadership to ServicePower

Written by ServicePower on April 24, 2018

McLean, VA- ServicePower, Inc., a market leader in field service management solutions, announces the appointment of a ...

What Does Contractor Management Mean in Field Service?

Written by ServicePower on April 18, 2018

When talking about your workforce, what does 'third party' or 'contractor' actually mean? In this context, it means a ...

appointment scheduling software business intelligence

Empowering Mobile Workers to Enhance Customer Experience

Written by ServicePower on April 10, 2018

Operational excellence is the goal of every organization; however, the efforts required to achieve this goal are unique ...

Enhancing Customer Service: 3 Strategies to Make Customers Happy!

Written by ServicePower on April 05, 2018

No field service business is perfect, and each makes a mistake from time to time. It's also true that some customers, ...

10 Reasons Management Software Increases Field Productivity

Written by ServicePower on March 27, 2018

In the second half of our two-part article on how the right field service management software solutions can increase ...

ServicePower Extends Contract with Siemens

Written by ServicePower on March 23, 2018

Contract extension underscores long term client relationship McLean, VA- ServicePower Inc., a market leader in field ...

Mobile Workforce Management Solutions Increase Productivity

Written by ServicePower on March 22, 2018

When your business model, backed by your current stack of enterprise workforce management software, has been working ...

Achieving Customer Satisfaction in the Field Service Industry

Written by ServicePower on March 07, 2018

One of the most important things in operating a field service business is remembering the customer. It's all too easy ...

ServicePower Granted Field Service Scheduling Patent

Written by ServicePower on January 15, 2018

Patent Underscores ServicePower’s Technology Innovation and Dedication to Customer Experience and Mobile Tech ...

How to Build a Positive Customer Experience

Written by ServicePower on January 09, 2018

In today's business landscape, simply presenting the best price is not the ultimate solution that catapults a business ...

ServicePower Revolutionizes Routing with HERE Technologies

Written by ServicePower on January 08, 2018

Technology partnership provides state of the art digital mapping technology to field service operations McLean, VA- ...

Video Learning: Field Service Technician & Engineer Training

Written by ServicePower on January 03, 2018

Within the field service industry, it's no secret there's a vast number of engineers and technicians conducting ...

Tips for Analyzing Customer Survey Data

Written by ServicePower on December 19, 2017

Many companies now use customer surveys to accumulate data and learn more about what people want. If you're using this ...

Top 5 Field Service Industry Trends for 2018

Written by ServicePower on December 05, 2017

Discover the most recent industry trends and read the Top 5 Field Service Trends in 2020. Consisting of more than 20 ...

ServicePower: Ensuring Life’s Good for all US LG Customers

Written by ServicePower on November 30, 2017

McLean, VA – ServicePower, Inc., a market leader in field service management solutions, today announced that it will ...

The Experience Economy

Written by ServicePower on November 08, 2017

Customer experiences are what determine customer satisfaction. In every company, the set of conditions defining the ...

Intelligent Consumer Portals: The Future of Field Service

Written by ServicePower on November 02, 2017

Just as AI-based field service software changed the way service calls are dispatched and prioritized, intelligent ...

How to Select the Right Field Service Management Software

Written by ServicePower on October 24, 2017

Consider the Field Service Management Software, the People and Your Organization When choosing field service management ...

Customer Experience Strategy Brings Customer Satisfaction

Written by ServicePower on October 17, 2017

The field service technician or installer is truly the ambassador of good will, representing the company in the ...

Community Surgical Supply selects ServicePower

Written by ServicePower on October 16, 2017

ServicePower to support personalized in-home healthcare service McLean, VA- ServicePower, Inc., a market leader in ...

ServicePower is Visionary in Gartner’s 2017 Magic Quadrant

Written by ServicePower on October 10, 2017

Report Recognizes ServicePower’s Ability to Execute and Completeness of Vision October 10, 2017 - ...

Mobile CRM is Revolutionizing Field Services

Written by ServicePower on October 09, 2017

When it comes to unifying your customer service suite, nothing is more important than a comprehensive and easily ...

ServicePower and NextHelm Sign Partnership Agreement

Written by ServicePower on October 09, 2017

ServicePower and NextHelm sign Augmented Reality, IoT and Wearables partnership to further improve the experience for ...

Field service management business data tracking

The Benefits of Tracking Field Service Business Data

Written by ServicePower on October 02, 2017

According to one technology expert, there could already be one zettabyte of data floating around the world, which ...

In-housing vs. Outsourcing Field Service Operations

Written by ServicePower on September 26, 2017

According to Forbes magazine, the field of customer service is becoming very customer-centric. As field service ...

ServicePower Wins Two New Managed Services Contracts in UK

Written by ServicePower on September 20, 2017

Stockport, UK - ServicePower, Inc., a market leader in field service management solutions, has signed managed services ...

Trends in the Field Service Industry

Written by ServicePower on September 18, 2017

The field service industry has seen significant growth in recent years, and experts foresee that growth continuing ...

4 Tips for Getting the Best Results From Your Field Service Team

Written by ServicePower on September 12, 2017

Each member of your field service team has a personal combination of skills, abilities, and natural talents. Your ...

7 Key Components of an Excellent Customer Call Experience

Written by ServicePower on August 29, 2017

Imagine how much more effective your organization would be if you were able to keep every customer. How much more ...

How to Improve your Net Promoter Score (NPS)

Written by ServicePower on August 07, 2017

If you’re a field service manager or CIO of a field service company—whether it’s in property maintenance, ...

The Importance of Your Customer Experience

Written by ServicePower on July 17, 2017

Customer experience has quickly become the number one priority for companies across numerous industries, including the ...

How Costco Improved After Sales with ServicePower

Written by ServicePower on July 17, 2017

McLean, VA- ServicePower, Inc., a market leader in cloud based mobile workforce management software, has signed a ...

How Field Service Leaders Can Manage Change

Understanding Change Management for Field Service Leaders

Written by ServicePower on July 06, 2017

The well-known saying that "the only constant principle is change" often applies the most to the field management ...

ServicePower Wins Three New Managed Services Contracts

Written by ServicePower on June 29, 2017

McLean, VA- ServicePower, Inc., a market leader in workforce management software, has signed managed services contracts ...

ServicePower Signs New Joint Reseller Agreement in Europe

Written by ServicePower on June 28, 2017

McLean, VA- ServicePower Inc., a market leader in workforce management software, has signed a partnership agreement ...

ServicePower Partners with Global Virtual Reality Video Provider

Written by ServicePower on June 27, 2017

McLean, VA- ServicePower Inc., a market leader in workforce management software, has signed a technology partnership ...

How to Improve Your Service Dispatch Process

Written by ServicePower on June 22, 2017

Connected Devices Enable Faster Service, Faster Insights

Written by ServicePower on June 19, 2017

The Internet of Things (IoT) is transforming the relationships between companies and their customers, and the digital ...

Hands-off Customer Service Doesn’t Mean Unmanaged Strategy

Written by ServicePower on June 15, 2017

If there’s anything companies struggle to tame, it’s the customer experience. After all, the experience your customers ...

5 Ways Workforce Management Software Can Increase Profitability

Written by ServicePower on June 12, 2017

The business world is evolving at a quicker pace than ever before, and the volume of customer service requests and ...

10 Keys to Creating a Positive Customer Experience

Written by ServicePower on June 06, 2017

Creating an outstanding customer experience in the field service industry is one of the most effective ways to bolster ...

improve your customer experience in the field service industry

Today, Someone Lost a Customer

Written by ServicePower on May 30, 2017

Several years ago I had a break/fix situation with my HVAC units. The provider came out the following day and fixed ...

Simplifying Team Management in Business Operations

Written by ServicePower on May 17, 2017

In field operations, team management, sometimes called operations management, is especially important. The goal, to ...

ServicePower Announces Boost, on the Salesforce AppExchange

Written by ServicePower on May 08, 2017

Customers can now evangelize mobile workers to perform at their best with optimized and mapped field schedules, on ...

Sail Over the Rail with Integrated Automation

Written by ServicePower on May 08, 2017

Automated entitlement and claims logic helps home warranty administrators control reduce costs, monitor quality and ...

10 Tips to Optimize Efficiency in the Field Service Industry

Written by ServicePower on May 02, 2017

The field service industry is ripe with opportunities to optimize efficiency and service delivery. Failure to identify ...

Home Warranty Administrators Maximize Customer Satisfaction

Written by ServicePower on April 26, 2017

Consumers buy insurance for peace of mind. No doubt about it. Though insurance comes in many flavors, the basics are ...

ServicePower poised to accelerate after Diversis acquisition

Written by ServicePower on April 10, 2017

February 10, 2017, McLean, VA, ServicePower, a market leader in mobile workforce management software, announced today ...

How to Make Your Warranty Claims Process Quick & Error Free

Written by ServicePower on March 20, 2017

I’ve been in field service long enough to remember when a computer was something that took up a floor of a building; ...

Paradigm Shift: The Case for a Hybrid Labor Force

Written by ServicePower on March 06, 2017

As a field service technician with over thirty years’ experience as a fulltime employee, the thought of becoming a ...

ServicePower’s CEO recognized as Top 20 Field Service Influencer

Written by ServicePower on March 02, 2017

Field Service News recognizes CEO Marne Martin as Top 20 Field Service Influencer 2017 ServicePower Technologies Plc ...

Home Smart Limited Signs Reseller Agreement with ServicePower

Home Smart Limited Signs ServicePower Reseller Agreement

Written by ServicePower on February 28, 2017

New Agreement Extends Sales of ServicePower ServicePower Technologies Plc (AIM: SVR), a market leader in mobile ...

Business Transformation in the Field Service Industry

Written by ServicePower on February 14, 2017

The transformation of businesses is yielding results for ServicePower customers. In 2016, ServicePower achieved double ...

Emerging Technology in Field Service

Written by ServicePower on February 07, 2017

The Internet of Things (IoT) continues to be a high impact emerging technology in field service operations. According ...

5 Ways Workforce Management Software Can Increase Profitability

Written by ServicePower on January 09, 2017

ServicePower Recognized by Gartner in 2016

Written by ServicePower on November 14, 2016

ServicePower Named a Visionary by Gartner in 2016 Magic Quadrant for Field Service Management ServicePower Technologies ...

Statement regarding a Possible Offer and Rule 2.9 announcement

Written by ServicePower on November 10, 2016

NOT FOR RELEASE, PUBLICATION OR DISTRIBUTION, IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, IN, INTO OR FROM ANY ...

BrandsMart USA Renews Contract

Written by ServicePower on October 27, 2016

ServiceScheduling, ServiceOperations and ServiceGPS renewed for new three year term ServicePower Technologies Plc ...

How to Use Big Data to Edge Out Competition

Written by ServicePower on October 20, 2016

The term “Big Data” might be relatively new, but the process of gathering and storing large volumes of data has been ...

Corporate Vision 2016 Technology Innovator Awards Winner

Written by ServicePower on September 26, 2016

ServicePower named by Corporate Vision as a 2016 Technology Innovator Awards Winner ServicePower Technologies Plc ...

Creating Brand Value with Outcome Based Services

Written by ServicePower on September 14, 2016

As I mentioned in my last blog, outcome based services are becoming increasingly necessary. Customers are no longer ...

Bolt Data teams with ServicePower

Written by ServicePower on August 19, 2016

19 August 2016, ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today ...

Announces Partnership with Apptituda

Written by ServicePower on August 18, 2016

18 August 2016, ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today ...

4 Reasons Your Business Needs to Adopt Outcome Based Service

Written by ServicePower on August 16, 2016

Instead of simply providing products and services as a one-off occurrence, service organizations are slowly shifting to ...

ServicePower CEO Interviewed by CEOCFO Magazine

Written by ServicePower on June 27, 2016

ServicePower Technologies Plc (AIM:SVR), a market leader in workforce management software, today announced that CEOCFO ...

The Missed Opportunity in Field Service Relationship Management

Written by ServicePower on June 23, 2016

Note: This is the 2nd of our 3-part blog series on consumer perceptions of field service delivery. An introduction to ...

Solid Tips for Upgrading your Service Management Systems Part 2

Written by ServicePower on June 07, 2016

Kambio Contract Announcement

Written by ServicePower on May 23, 2016

On-demand vehicle service provider, Kambio, contracts to use and resell NEXUS FSTM ServicePower Technologies Plc (AIM: ...

Is The Real Superhero Your Field Technician?

Written by ServicePower on May 19, 2016

ServicePower Reports Proven ROI

Written by ServicePower on May 13, 2016

Client realizes measurable ROI since ServiceScheduling Deployment in Field Service Operation ServicePower Technologies ...

Field Service Technician Software: How to Empower Your Field Techs

Field Service Technician Software: Improving Service Quality & ROI

Written by ServicePower on April 14, 2016

When a field technician uses paper orders to manage parts, calls in service questions, or makes return trips to get the ...

How to Prevent a Bad Service Call

Written by ServicePower on February 29, 2016

When it comes to service calls, smart communication is key. While it might seem basic enough, it’s easy to miss the ...

How to Improve Your Customer Value and Service Excellence

Written by ServicePower on February 24, 2016

Aberdeen Group recently surveyed 377 service and manufacturing organizations and found the top four market pressures ...

Trading Update and New Loan Facility

Written by ServicePower on February 17, 2016

8 February 2016, ServicePower (AIM: SVR), a market leader in field management software, provides an update on trading ...

Increasing your utility company revenue with home warranty sales

Written by ServicePower on February 01, 2016

ServicePower Selects Domo

Written by ServicePower on February 01, 2016

Integration yields enhanced data and insights for field service organizations Real time self-service operational ...

ServicePower Worldwide Business with Kathy Ireland® Interview

Written by ServicePower on December 10, 2015

Airs on Bloomberg International on December 12, 2015 ServicePower Technologies PLC (AIM:SVR), a market leader in mobile ...

5 Ways Management Can Improve Morale from the Top Down

Written by ServicePower on November 09, 2015

5 Secret Ways to Save Money on Fleet Vehicles

Written by ServicePower on October 21, 2015

I don’t pay full price for anything. You’ll often find me at the cash register pulling out some coupon I found ...

ServicePower Launches NEXUS FS Field Service Management

Written by ServicePower on September 14, 2015

14 September 2015 ServicePower Technologies Plc ("ServicePower" or the "Company") End-to-End field service management ...

Field Service Technology is the Path to Customer Delight

Written by ServicePower on August 21, 2015

Field service technology today is essential for an operation with field based resources, from repair techs, to ...

Why You Need a Workforce Management Consultant

Written by ServicePower on July 21, 2015

Pain is often an indicator that something needs fixing. This is why it comes as second nature to us to seek help the ...

Crew Scheduling Software: What it is & Why You Need it

Written by ServicePower on July 08, 2015

A person near and dear to my heart recently became bored with retirement and decided to go back to work. He was looking ...

Conversion and redemption of Convertible Loan and Loan Facility

Written by ServicePower on June 30, 2015

30 June 2015

Buying a service management platform - it’s much more than SaaS

Written by ServicePower on June 29, 2015

As a pioneer of cloud based software and true Software as a Service (SaaS) deployments in the late nineties, ...

5 Technologies that Field Technicians Need to be 1st Class Techs

Written by ServicePower on June 26, 2015

First Class is defined as a set of people or things grouped together as the best or of the best quality. I’m certain ...

3 Reasons FSOs Must Use 3rd Party Contractors

Written by ServicePower on May 04, 2015

The need for competent field services has become important in the modern world as a result of high customer ...

How to Deliver Best-in-Class Customer Service

Written by ServicePower on April 29, 2015

Customers are the most important aspect of any business. Without customers, your business won’t survive in the long ...

Changes in the Field Service Industry

Written by ServicePower on April 23, 2015

The field service industry is constantly changing. Each field service organizations must grow and evolve to meet the ...

Embracing Mobile Field Service Management

Why You Need to Embrace Mobile Field Service Management

Written by ServicePower on April 13, 2015

It’s a familiar narrative: the pre-recorded call said the cable guy would come between 12 and three, but it’s now four ...

ServicePower releases Newsletter

Written by ServicePower on March 31, 2015

March 30, 2015

Boots on the ground – How FSM software affects field service workers

Written by ServicePower on March 28, 2015

Does your workforce have more driving time than productive time ahead of them today? It wasn’t that long ago when I was ...

Investment in Field Service Management Software Yields Growth

Written by ServicePower on March 26, 2015

March 26, 2015 ServicePower Technologies Plc Investment in ServicePower’s connected field service management ...

Bosch ConnectedWorld Conference Proves IoT is Leading the Way!

Written by ServicePower on February 17, 2015

How Insurance Firms Benefit from a Fully Managed Hosting Solution

Written by ServicePower on February 17, 2015

Working in the cloud has become the norm for many individuals and companies alike.

ServicePower announces recent UK Contract Wins

Written by ServicePower on February 03, 2015

RNS Reach

ServicePower Recognized as Visionary in Magic Quadrant for FSM

Written by ServicePower on December 31, 2014

December 31, 2014 ServicePower Technologies Plc (AIM: SVR), a market leader in field management software, today ...

ServicePower Recognised in Gartner Report

Written by ServicePower on December 30, 2014

RNS Reach ServicePower Technologies Plc (“ServicePower” or the “Company”) ServicePower recognised in Gartner report ...

Don’t Let Blunders Keep You from a Social Field Service Strategy

Written by ServicePower on November 12, 2014

Do you trust your field service technicians? If the answer is no, you have a problem. Your technicians are in front of ...

Sustainable Resolution: Have You Found the Green in Service?

Written by ServicePower on November 04, 2014

What does more green mean for service? Revenues, profits, and cash all come to mind. But, what about sustainability ...

Global contract extension with Data Management Company

Written by ServicePower on November 03, 2014

3 November 2014 ServicePower Technologies plc ("ServicePower" or the "Company") Global contract extension with Data ...

5 Steps to Service Profitability Without Annoying Your Customers

Written by ServicePower on October 27, 2014

Should service come free of charge? The customer is always right, so what if they feel they don’t have to pay for ...

Managing a Field Service Organization

Written by ServicePower on October 13, 2014

What is the biggest challenge you face in driving continuous improvement in your field service fleet? Do you struggle ...

Lucy (The Movie), and the Future of Field Service

Written by ServicePower on October 06, 2014

Major motion-picture companies have been producing blockbuster movies in Hollywood for over one hundred years and very ...

Aberdeen: Convergence of People and Parts

Written by ServicePower on September 29, 2014

If a service technician shows up to a customer site within the pre-defined service window, would you consider this a ...

Aberdeen- The C Suite must Listen to Service

Written by ServicePower on August 26, 2014

Service Leadership: 3 Reasons the C-Suite Must Listen to Service If you’re reading this blog, it is safe to say you ...

Execution is Critical to Service Excellence

Written by ServicePower on August 11, 2014

What matters – execution. We are in an industry, field service, where it is all about execution. Service excellence ...

Complexity and the need for Optimization

Written by ServicePower on August 08, 2014

There are growing interests, needs, and demands for schedule optimization and mobile workforce management solutions ...

Connected Field Services – It’s What We Do

Written by ServicePower on July 03, 2014

Guest Author: Stewart Hill

June 24, 2014 -Appointment of SVP, Corporate Development

Written by ServicePower on June 24, 2014

ServicePower Technologies Plc (AIM:SVR), a market leader in field management software solutions, today announced the ...

Hospitality and Field Service – A Match Made in Heaven?

Written by ServicePower on June 23, 2014

As the CEO of a global software company, travel naturally comes with the job. And with extensive travel comes extensive ...

How to Fix a Static Business Environment in Field Service

Field Service Strategy: Fixing a Static Business Environment

Written by ServicePower on June 13, 2014

The world is constantly changing, moving, and growing at exponential speeds. You see it in the constant release of new ...

3 Ways You Can Do a Better Job Listening to Your Customers

Written by ServicePower on June 10, 2014

Last week, Shep Hyken at The Smart Van wrote a post about the concept of firing bad customers. His argument is that the ...

Be a Driving Force of Field Service Innovation

Written by ServicePower on June 09, 2014

At the bottom line, field service is important because it touches customers’ lives. At ServicePower, we care not only ...

Four Traits Every Field Service Technician Should Have

Written by ServicePower on June 05, 2014

There is no doubt that the culture you create at your organization is what drives your employees to excellence, ...

Proactive Service Is the Real Future of Field Service

Written by ServicePower on June 03, 2014

Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs ...

Picking the Right Devices for Your Field Service Organization

Written by ServicePower on May 30, 2014

As technology has advanced over the past couple of years, field service organizations are faced with a new sort of ...

Not All Street Level Routing is Created Equally

Written by ServicePower on May 13, 2014

A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created ...

It’s All About Adaptive Leadership and Management

Written by ServicePower on May 12, 2014

Even though I generally love the Harvard Business Review, it always makes me smile ironically when they write articles ...

Aberdeen: Don’t Miss Out on the Next Service Wave

Written by ServicePower on April 29, 2014

“The customer is always right” is often a quoted by organizations as a way to instill a mindset of service at all ...

Strategic relationship with Bosch Software Innovations

Written by ServicePower on April 24, 2014

ServicePower (AIM: SVR), a market leader in field management, announces a new relationship with Bosch Software ...

ServicePower & Bosch Software Enter Strategic Agreement

Written by ServicePower on April 24, 2014

ServicePower enters into strategic relationship with Bosch Software Innovations ServicePower (AIM: SVR), a market ...

Boosting Field Service Safety with a Field Service App

Written by ServicePower on April 17, 2014

Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do ...

The Nexus of Forces = Innovative Field Service Management

Written by ServicePower on April 14, 2014

The nexus of forces is a grandiose term describing a phenomenon that has been impacting business for many years, but is ...

3 Causes of Bad Field Service

Written by ServicePower on April 11, 2014

We talk frequently about customer service on this blog and in conjunction with our software solutions -- with good ...

The Elusive First-Time Fix in Field Service

Written by ServicePower on April 03, 2014

What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service ...

Wearable Technology – Passing Trend or Here to Stay?

Written by ServicePower on March 26, 2014

Just as the mobile device market has begun to flatten, another technological trend is just breaking into the market; ...

The Drive to Be Better Starts With Your Customers

Written by ServicePower on March 24, 2014

One of the most important lessons in business is that it waits for no one. Building and defending competitive ...

Clearing the Cloud Confusion - Private vs Public

Written by ServicePower on March 18, 2014

It seems like most businesses are “flying in the cloud” these days. Gartner predicts that the cloud will eventually ...

4 Reasons to Consider Globalization Now, Not Later

Written by ServicePower on March 12, 2014

According to Webster’s Dictionary, globalization is the act, process or policy of making something worldwide in scope ...

Use Analytics to become a Best-in-Class Field Service Organization

Written by ServicePower on March 11, 2014

Field service excellence is no longer defined by competently scheduling and routing technicians to customers. The days ...

Are You Utilizing Your Software for its True Purpose?

Written by ServicePower on March 07, 2014

The age old phrase goes something like “stick to what you know.” In general, this refers to people, but it can also ...

How to Delight Your Customers in the Field Service Industry

Written by ServicePower on March 05, 2014

Sometimes, the phrase “delight your customer” can feel complicated all on its own, without the daunting task of ...

Appointment of Vice President, Alliances & Strategic Partnerships

Written by ServicePower on January 20, 2014

ServicePower Technologies plc ("ServicePower" or the "Company") Appointment of Vice President, Alliances and Strategic ...

Aberdeen: The Customer-Driven Field Service Team

Written by ServicePower on January 09, 2014

The (Not So) Hidden Value of the Tech on the Customer Experience Can a technician drive customer satisfaction or ...

Aberdeen: M2M Remote Field Service

Written by ServicePower on October 01, 2013

How Smart Is Your Service: Intelligent Machines Signal Resolution How intelligent are the machines in your daily life? ...

Aberdeen: The 3rd Field Service Workforce

Written by ServicePower on July 01, 2013

The complexity of service and customer expectations has made workforce management across functions of the business more ...

Aberdeen- The Path to Field Service Excellence

Written by ServicePower on June 12, 2013

ServicePower expands agreement with Assurant Solutions

Written by ServicePower on January 30, 2013

25 January 2013 ServicePower Technologies Plc SERVICEPOWER TECHNOLOGIES EXPANDS AGREEMENT WITH ASSURANT SOLUTIONS TO ...

ServicePower Acquires Stratix Field Service Software

Written by ServicePower on January 30, 2013

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