Where is The Field Service Industry Heading? | ServicePower | Innovating Field Service

Just as the world turns, so too does the field service industry continually evolve. In the past, field service was all about turning wrenches and increasing the bottom line, but as technology has automated many of the monotonous tasks that monopolized so much time previously, field service techincians and managers are now freed up to focus on what matters - the customer.

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The Experience Economy | ServicePower | Innovating Field Service

Customer experiences are what determine customer satisfaction. In every company, the set of conditions defining the customer experience change according to the product or service exchanged.

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Intelligent Consumer Portals: The Future of Field Service Engagement | ServicePower | Innovating Field Service
Just as AI-based field service software changed the way service calls are dispatched and prioritized, intelligent consumer portals are changing the way customers are contacting and interacting with their service providers, enabling new levels of digital engagement, self-service and visibility. 

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ServicePower combines Artificial Intelligence, new Customer-Centric functionality and improved Mobility to Revolutionize the Customer Experience in the Field. | ServicePower | Innovating Field Service

New Unified Suite offers Faster, Smarter Service

McLean, VA- ServicePower Inc., a market leader in field service management solutions, has today released a new Customer Experience service solution that combines its patented Artificial Intelligence engine with its new Gantt, maps, dashboards, improved technician mobile enablement features, and a new integrated registration, diagnostic, self-scheduling and point-of-sale enabled Customer Portal. 

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How to Select the Right Field Service Management Software | ServicePower | Innovating Field Service

Consider the field service management software, the  people and your organization

When choosing field service management software, consider the software, people and the organization.  The right field service management solution will enhance ROI, daily operations and employee productivity. Here are the different factors that you may consider when choosing among the available field service management software suites.

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