Patent Underscores ServicePower’s Technology Innovation and Dedication to Customer Experience and Mobile Tech Enablement 

McLean, VA- ServicePower Inc., a market leader in field service management solutions, is pleased to announce that it has been awarded a US patent (Pat. 9,841,990) for its Quantum Annealing optimization algorithm.

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How to Build a Positive Customer Experience | ServicePower | Innovating Field Service

In today's business landscape, simply presenting the best price is not the ultimate solution that catapults a business into instant success. Clients of present and future analyze various rating systems to assist in their decision-making process. Easy access to sites like Yelp, Bizrate, and Google have changed how consumers conduct business. A one star rating can greatly impact clients considering your services. Granted, most consumers understand and easily discount the one-off complaints and bad rating when the comments seem unreasonable. However, a long-line of complaints will greatly impact future business growth. As a result, customer satisfaction and quick resolution becomes key factors that measure the ability to attract and retain customers.

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ServicePower Revolutionizes Field Service Mapping and Routing Capabilities with HERE Technologies | ServicePower | Innovating Field Service

Technology partnership provides state of the art digital mapping technology to field service operations

McLean, VA- ServicePower Inc., a market leader in field service management solutions, has today announced a technology partnership with HERE Technologies, a global provider of digital mapping and location services. 

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Using Video Peer Learning to Train Field Service Professionals | ServicePower | Innovating Field Service

Does your business have a lot of employees who work out in the field? Many companies do, because there are so many jobs that can only be done right in person. These hard working consultants, inspectors, in-home tutors, rotating managers, installation specialists, construction teams, and repairmen (to name only a few) go out every day to remote work sites, properties, or customer homes to do things that can't be done over the phone or even with video chat.

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Mobile and Remote Workers Are the Lynchpin of Customer Experience | ServicePower | Innovating Field Service

In the long interval after a purchase, the company that made the sale and the manufacturer have to rely on the mobile and remote worker to form the reputation and the customer experience with the product.

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