ServicePower News, Blogs and Information

Are you on the cutting edge of field service in 2018? Your field service management technology must  support differentiation in your service offering to drive the greatest value for all members of the fields service ecosystem. Historically, field service companies have either focused on the customer or they have focused on an asset.  However, focus on both are now required in the modern service organization. 

Grange Insurance is being recognized by Insurance Tech Insider for embracing new technologies that can help them better assess risk and serve their customers. They also have enhanced customer engagement by ensuring their customers can engage with them in ways that are most effective and convenient for them. This engagement is a key trigger for a successful customer experience.

One of the most important things in operating a field service business is remembering the customer. It's all too easy to get distracted by the service or product and forget customers are the foundation of the business. While every business needs to use technology to optimize service delivery to customers, combining the human element with the field service management technology, gives you a winning approach.

Patent Underscores ServicePower’s Technology Innovation and Dedication to Customer Experience and Mobile Tech Enablement  McLean, VA- ServicePower Inc., a market leader in field service management solutions, is pleased to announce that it has been awarded a US patent (Pat. 9,841,990) for its Quantum Annealing optimization algorithm.

In today's business landscape, simply presenting the best price is not the ultimate solution that catapults a business into instant success. Clients of present and future analyze various rating systems to assist in their decision-making process. Easy access to sites like Yelp, Bizrate, and Google have changed how consumers conduct business. A one star rating can greatly impact clients considering your services. Granted, most consumers understand and easily discount the one-off complaints and bad rating when the comments seem unreasonable. However, a long-line of complaints will greatly impact future business growth. As a result, customer satisfaction and quick resolution becomes key factors that measure the ability to attract and retain customers.