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There are some reading this who might not remember when the term "Customer Service" was merely a byword, a side note or option for business operations. Not that it was ever considered a bad idea, it was just never quite the difference-maker it is today. Technology can be thanked for that. Customer service has now morphed into something more, better known as the Customer Experience. We can also thank technology for that...

Consisting of more than 20 million field technicians spread across the world, the field service industry is a giant. From maintenance works in apartment elevators and medical scanners, to factory and farm machinery, the slightest adjustment to time can have a huge impact on service operation efficiency.  According to 2017 statistics compiled on the field service industry: By 2022, the global field service market is estimated to be worth $4.45 billion. 52 percent of field service companies still coordinate work and perform functions manually. By 2020, 10 percent of emergency field service work will be monitored by artificial intelligence. By 2020, mobile apps will be used for technical projects in 75 percent of field service organizations with over 50 users. 

Not every business happens in a compact central office or series of chain locations. Many of the more serious occupations require professionals out in the field performing inspections, repairs, and installations for clients and the general populace. Nowhere is it more important to have a charged, connected, and reliable mobile device than when you are sending experts out onto the road. Whether you need to send them additional information or respond to a change in plans, the ability to contact your team and be contacted when they need something is vital.

McLean, VA – ServicePower, Inc., a market leader in field service management solutions, today announced that it will partner with LG Electronics USA. 

Just as the world turns, so too does the field service industry continually evolve. In the past, field service was all about turning wrenches and increasing the bottom line, but as technology has automated many of the monotonous tasks that monopolized so much time previously, field service techincians and managers are now freed up to focus on what matters - the customer.