Arm yourself with a field workforce that is
always available.

Holiday rushes, location “deserts,” and talent shortages all contribute to difficulties in staffing field service jobs. By leveraging a blend of employed and contracted workforces, you can fill gaps in staffing while maintaining quality control in the service delivered.

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Blended Workforce Capabilities

We don’t like to brag, but ServicePower has been recognized as the best field service management solution for managing a blended workforce. Others say they can do it, but we are the only ones that truly and seamlessly define, deploy, and manage both employed and contracted workforces.

Customer Self-Service

Empower your consumers to hang up the phone, for good.

Today’s consumers want to avoid dialing the phone at all costs. The power to self-serve is what people want, especially when dealing with at-home appointments. 

A fully brandable self-service portal allows your consumers to easily log on to schedule, reschedule, and cancel appointments at a time that is convenient for them. Take advantage of upselling opportunities by adding deals and product banners directly on the portal homepage.  

Consumers will have full visibility with real-time job status updates that include field employee estimated arrival time and two-way texting.

Real Results
  • 20% improvement in customer satisfaction
  • 27% improvement in NPS
  • 70% reduction in call center volume
Scheduling

Toss out the manual process and automate your scheduling.

Real-time AI-powered schedule optimization streamlines complex workforce schedules based on customized business-driven rules.

Unexpected events happen: weather and traffic delays, and employees calling out sick, which can quickly upend your day’s schedules. AI-powered scheduling that automatically updates throughout the day and assigns the best field employee for each job based on rating, skill, location, parts availability and more, puts your mind at ease, and ensures consumers receive high-quality service, every time.

Real-time route optimization provides live map views with visibility into all routes, locations, and job sites.

Real Results
  • 40% increase in first-time fix rates
  • 15% reduction in travel costs
  • 30% increase in service calls per day
Mobile Access

Arm your field workforce with the control they need in the palm of their hand.

Ensure your field employees are properly equipped with real-time access to the tools, processes, and information needed to deliver exceptional consumer experiences. 

Field employees have all of their job information while on the road via their mobile device. They can easily access and manage parts, inventory, and pricing, as well as view daily job schedules, receive live GPS updates, and provide on-site payment processing and signature collection from the consumer.

Real Results
  • 20% decrease in onsite time
  • 30% increase in same day job completion rates
  • 50% increase in payment processing efficiency
Dispatch

Qualified contractors, at the right place, at the right time.

Ensure only the most qualified contractors are dispatched by automatically assigning jobs based on your unique criteria.

Streamline service workflows and scale operations as demand changes. Service job workloads can be dynamically adjusted and dispatched through seamless integration of onboarding and scheduling.

Real Results
  • 20% decrease in onsite time for contractors
  • 0% rejected, cancelled, or neglected contractor calls, down from 20%
  • 40% increase in first-time fix rates
Contractor Management

Onboard and credential field contractors, effortlessly.

Vetting, onboarding, and managing field contractors on an on-going basis can be a back-office nightmare. The process can be manual, slow, and expensive. But going without is not an option when it comes to making sure the best represent your company.

Automatically manage background checks, drug testing, compliance, credentialing, and risk management. Define and rank your field contractors based on skills, expertise, and other criteria. A single point of access provides easy management and monitoring of compliance, helping you when demand scales with high-quality and efficient service, and full visibility into your networks.

Customer Reimbursement

Quick payments =
happy contractors.

Quick payments are the key to a contractor’s heart. And a happy contractor is one that will be more likely to provide excellent service to your consumers.

Real-time payment adjudication with built-in validation, auditing, invoicing, and rapid reimbursement builds loyalty with your field contractor network. The customizable audit platform meets unique warranty requirements while eliminating fraud by ensuring only valid invoices are eligible for payment.

Real Results
  • 80% increase in automation resulting in faster payment approvals
  • 25% reduction in overall payment cycle time
  • 50% increase in payment processing efficiency
Analytics

A data-driven picture of your blended workforce.

You need quick answers for your performance questions. That's a tall order when your reporting is in spreadsheets, or you have to wait for help from an analyst every time you need a new report. 

Easily create custom reports to answer even your most complex field workforce questions by seamlessly importing unique business requirements and integrating to relevant applications. With configurable dashboards, you can see a full picture of your KPIs, helping you to strategize and make data-driven business decisions. No data analyst needed.

Network Access

Struggling to find and keep high-quality technicians?
We got you.

More than 70% of companies with field service organizations are experiencing a skills shortage gap. 

With a network of 4,000+ service providers that is growing daily, ServicePower can take the recruitment of technicians off your to-do list. Access to our ServicePower Premier Network of contractors will allow you to easily dispatch the right person for every job, every time.

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Work Order Management

Complicated work order management is a thing of the past.

Work order management shouldn’t give you a headache. Complicated integrations and manual processes are history when you choose to implement high-powered field service work order management software.

Automate routine tasks such as order creation, appointment search, booking, and more, to free up time and deliver exceptional consumer experiences and ensure the best field worker - employee or contractor - is assigned the job at the consumer's preferred time.

ServicePower is really helping us beginning to end, how we send and communicate service calls to our independent service providers.
Senior Director of Customer Care
Electrolux
With ServicePower, we have the best providers available when our customers need them, and continually drive improvement in our network through AI-based logic and real-time scheduling and warranty processing.
Field Service Operations and Strategy
LG Electronics USA
What I like about ServicePower is the ease of use and the focus on great outcomes. Their tools make the engineers lives easier and allow us to make promises to the customer that we are confident about keeping.
Group Service Director
BDR Thermea
 

Frequently Asked Questions

Put a smile on your consumers' faces with quality service events.

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