Customer experiences and technician productivity, elevated.

Streamline operations to meet your SLAs and empower consumers with self-service capabilities.

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Power and Utilities

Happy customers, maximizing operational efficiencies and workforce productivity grow your business and increase profitability. With consumer self-service and real-time AI-based schedule optimization, your customers and techs get a perfect repair or install experience from job start through completion.

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Real results, delivered quickly.

0%

Increase in Technician Productivity

0%

Increase in Service Calls Completed Per Day

0%

Increase in First-Time Fix Rates

 

Meet the field service game-changer your team has been waiting for.

Employed Workforce

With an employed field service team, you need a suite of tools that enables your operations team to manage schedules, ensure your workforce is efficient, and leave customers with a smile.

  • Customer Self-Service
  • Scheduling
  • Mobile Access
  • Analytics

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Contracted Workforce

Depending on a contracted workforce can be nerve wracking. One bad consumer experience can have a lasting impact on your brand. Ensure only the most qualified contractors are getting facetime with your consumers and manage the end-to-end journey with confidence.

  • Customer Self-Service
  • Dispatch
  • Contractor Reimbursement
  • Contractor Management
  • Network Access
  • Analytics

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Blended Workforce

We don’t like to brag, but ServicePower has been recognized as the best field service management solution for managing a blended workforce. Others say they can do it, but we are the only ones that truly and seamlessly define, deploy, and manage both employed and contracted workforces.

  • Customer Self-Service
  • Scheduling + Dispatch
  • Contractor Management
  • Mobile Access
  • Contractor Reimbursement
  • Network Access
  • Workforce Management
  • Analytics 

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ServicePower’s best-practice workshops for our metering organization included appointment booking, travel route planning, and job scheduling. Implementation was smooth and successful.”
Northern Ireland Electricity Networks
ServicePower’s Schedule Optimization has been a game-changer for us through the years. Its automated AI-based scheduling and real-time adjustments improves our workforce productivity and customer satisfaction every day, with every customer interaction, resulting in increased profitability for the organization.”
Pre-Job Process Owner
Siemens
 

Frequently Asked Questions

Put a smile on your consumers' faces with quality service events.

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