Careers

Does the field-service industry excite you? Do you want to be on the forefront of new technological advances? Do you want to change the consumer's service experience? Join ServicePower's team of rising stars.

Open US Positions

Senior Manager Professional Services North America | Senior Software Engineer | Territory Enterprise Account Executive

Senior Manager Professional Services North America

SUMMARY
As a Senior Manager of North America Professional Services, you will lead delivery, project management, training for North America and report to the Chief Solutions Officer.  This position is a leadership and customer-facing role requiring outstanding relationship management, communications, technical and project management skills to guide customers successfully from implementation to success. You will define and improve processes and tooling to achieve our metrics.  Candidate will be based in Washington DC metro area and work from corporate HQ in McLean, VA.

ROLE RESPONSIBILITIES:

• Partner with Product and Engineering teams to accelerate time to value, reduce deployment complexity and time
• Collaborate with Sales team to support closure of well-constructed deals and SOWs
• Lead tactical direction for multiple customer projects to meet customers’ defined business objectives
• Manage all staffing and financial aspects of multiple customer projects
• Own the customer relationship and ensure projects are completed on time and on budget
• Handle all customer escalations and collaborate with product, development, support and customer success teams to delight customers
• Communicate project status to all project executive sponsors
• Provide project management expertise, while overseeing projects, across multiple customers
• Lead a team of consultants to support their growth, targets, and deliverables
• Provide day-to-day oversight of team members, communicate project updates, and highlight employee contributions
• Drive professional development of project team, including the advancement of skills related to systems knowledge, operations, and consulting soft skills
• Travel for customer engagements as required

REQUIREMENTS:

• Eight to ten years’ experience implementing complex cloud and on-premise software solutions with progressive responsibilities
• Three to six years’ experience leading enterprise software service delivery teams
• Advanced project leadership experience
• Passion for mentoring and developing others
• Excellent communication skills
• Experience working in B2B Enterprise SaaS market
• Relevant Bachelor's degree; preference for computer science or other technical

Senior Software Engineer

ServicePower is seeking a Senior Software Engineer who will play a lead role in leading the development and transformation of its ServiceClaims system to better intergrate with its ServiceBroker ESB, ServicePower’s flagship Enterprise Service Bus application. ServiceBroker ESB provides a field-service industry-leading standard for the interconnection and integration of systems, using a RESTful API-first development approach in Node.js.

The successful candidate will be responsible ensuring that the ServiceClaims system can integrate with company-wide enterprise applications, enabling the development of richer internet applications with existing back-end data services. The candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication, as the successful candidate will need to play a key role in leading the transformation of the product’s future development direction.

Essential Functions

1.    Work closely with a proven development team on our next major software releases;
2.    Play an active leadership role within the development team in terms of defining the future architecture for ServicePower’s Claims product with other systems;
3.    Working in an agile development environment with daily stand-up meetings;
4.    Ensuring all deliverables are met as per plans and specifications; and
5.    Delivering quality software on time.

Essential Skills

1.    Extensive JavaScript development experience.
2.    Expert development experience using LANSA framework and tools including WAMS, Webevent and LANSA Integrator.  VL, VLWEB, VLF One, VLF Windows and RAMP a plus.
3.    Development experience using the Node.js framework.
4.    Extensive RESTful API design and maintenance experience.

Desirable Skills

1.    Understanding of the RPG IV system.

Territory Enterprise Account Executive

ServicePower is seeking an experienced sales professional who is looking to make a significant impact in a highly innovative environment.  ServicePower offers a complete mobile, field service management platform that enables clients to utilize both employed and contracted resources, and gives them the ability to control all aspects of the field service lifecycle, from service request to execution to analysis.

This position will be based out of ServicePower’s North American Headquarters in McLean, VA office.  The Territory Account Executive will work closely with the VP of Sales on their account target and execution strategy to develop their business.   

Essential Functions

• Progress qualified leads
• Continually develop and cultivate relationships with key decision-makers in prospective account targets
• Coordinate thorough, accurate, and professional responses to proposal requests from prospects
• Provide consultative input to clients to drive business improvement
• Work with the consulting team to discuss client needs and apply product knowledge as needed
• Work co-operatively with members of other functional teams to fully leverage the organization’s expertise and provide total business solutions
• Build and sustain a pipeline as a foundation for future revenues
• Monitor and record all sales related activity for each account or prospect in Salesforce.com

Position Requirements

• 6-10 years of proven sales experience in high performing sales environments for software or mobile application (industry experience highly preferred)
• Proven track record in field service enterprise sales, including licenses and professional services sales
• Strong interpersonal and communication skills including negotiation and mediation
• General knowledge Salesforce
• Travel: up to 50% as required
• Sales Rep should be based in the greater DMV area (DC, Maryland, Virginia)

We are growing all the time! Please check back frequently. If you would like our HR department to keep your resume on file, please fill out the form below or email your resume to all-hr@servicepower.com. We create new roles all the time, so if you are interested don't hesitate in contacting us.