Does the field-service industry excite you? Do you want to be on the forefront of new technological advances? Do you want to change the consumer's service experience? Join ServicePower's team of rising stars.
Open U.S. Positions
Territory Enterprise Account Executive | Appliance Technicians Representative | Customer Service Representative | Front End Engineer | Product Manager | Technical Writer | Software Engineer – Mobile | Software Engineer in Test | Software Engineer | Business Analyst
Territory Enterprise Account Executive
ServicePower is seeking an experienced sales professional who is looking to make a significant impact in a highly innovative environment. ServicePower offers a complete mobile, field service management platform that enables clients to utilize both employed and contracted resources, and gives them the ability to control all aspects of the field service lifecycle, from service request to execution to analysis.
This position will be based out of ServicePower’s North American Headquarters in McLean, VA office. The Territory Account Executive will work closely with the VP of Sales on their account target and execution strategy to develop their business.
Essential Functions
- Progress qualified leads
- Continually develop and cultivate relationships with key decision-makers in prospective account targets
- Coordinate thorough, accurate, and professional responses to proposal requests from prospects
- Provide consultative input to clients to drive business improvement
- Work with the consulting team to discuss client needs and apply product knowledge as needed
- Work co-operatively with members of other functional teams to fully leverage the organization’s expertise and provide total business solutions
- Build and sustain a pipeline as a foundation for future revenues
- Monitor and record all sales related activity for each account or prospect in Salesforce.com
Position Requirements
- 6-10 years of proven sales experience in high performing sales environments for software or mobile application (industry experience highly preferred)
- Proven track record in field service enterprise sales, including licenses and professional services sales
- Strong interpersonal and communication skills including negotiation and mediation
- General knowledge Salesforce
- Travel: up to 50% as required
- Sales Rep should be based in the greater DMV area (DC, Maryland, Virginia)
Appliance Technicians Representative (Full Time/ Part Time)
This position reports to the Customer Service Manager and provides professional, world-class, courteous, efficient and technical-based customer service to all clients and their customers. To represent ServicePower to the best of their ability, in accordance with our line of products and services.
Essential Functions-Daily
- Provide outstanding customer service, appliance technical support, installation support, and pre-sales support to consumers and technicians via inbound phone calls, tickets, and emails
- Meet and work diligently to exceed support center metric goals and contracted service levels
- Create repair dispatches for consumers needing service and manage said dispatches diligently and efficiently through completion
- Follow-up on all outstanding issues, inquiries, and tasks efficiently and completely
- Perform assigned project work that requires day to day follow up such as parts management, return authorizations, claims auditing
- Support initiatives to improve office operations, call center performance, client services, and service network performance
- Help build and maintain good working relationships with clients and the servicer network
- Answer customer service phone calls in other queues, as needed
Essential Functions-Periodic
- Support the ServiceOperations office
- operate a wide‐variety of office equipment including copiers, fax machines, scanners, computer, etc.
- prepare, type, format and proofread a wide variety of documentation including correspondence, spreadsheets, forms, etc.
- maintain organization of office documentation
- maintain personal calendar, schedule meetings, etc.
- attend staff meetings on a weekly basis
- participate in ongoing interdepartmental training
- work on special projects as assigned by leadership
Position Requirements
- Years of experience: 2-year minimum in Technical Support for appliance repair or related field and 1-year minimum Customer Service experience in a call center environment
- Education and/or certifications required: High school diploma; college courses a plus; appliance technical training certificates preferred
- Technical skills: Personal Computer skills including but not limited to MS Office Suite; web-based applications, soft-phone system, fax and copier usage, general technical and mechanical understanding
- General knowledge of: Customer Service, Appliance Repair, Dispatch Services, Claims Management
- Supervisory responsibilities: none
- Success factors: Excellent verbal and written skills, multi-tasking, remarkable work ethic, interpersonal skills, attention to detail and follow-up, great attitude and patience, technical problem solving skills, mechanical inclination
- Travel: 1%
Customer Service Representative (Full time / Part time)
Reporting into the Customer Service Manager, the Customer Service Representative’s role and essential functions are to:
- Provide courteous, efficient and helpful customer service to all clients and their servicer network. To represent ServicePower to the best of their ability, in accordance with our line of products and services.
- Phone, email, and ticket correspondence, typing, data entry, research and analysis
- Support initiatives to improve office operations, call center performance, client services, and service network performance
- Help build and maintain good working relationships with clients and servicer network
- Drive service metrics goals and work to improve service performance
- Provide office-wide support by self-identifying what departments need assistance and flexing for those departments as needed including taking inbound calls, making outbound calls, responding to tickets, etc. for all ServiceOperations departments
Specific responsibilities:
- Support Customer Service
- answer and handle calls within SLA
- respond to and resolve tickets within SLA
- providing outstanding software support to servicers
- facilitate great servicer relationships
- bring emails and follow-ups to a zero balance daily
- Support the ServiceOperations office
- operate a wide‐variety of office equipment including copiers, fax machines, scanners, computer, etc.
- prepare, type, format and proofread a wide variety of documentation including correspondence, spreadsheets, forms, etc.
- maintain organization of office documentation
- maintain personal calendar, schedule meetings, etc.
- attend staff meetings on a weekly basis
- participate in ongoing interdepartmental training
- work on special projects as assigned by leadership
- Flex to support other departments as needed
Position Requirements
- Years of experience: 1 years minimum, 2-3 years preferred, experience in Customer Service Call Center environment; Software Support, Technical Support, Dispatching, Administration a plus
- Education and/or certifications required: High school diploma; college courses a plus; Customer Service certifications a plus
- Technical skills: PC skills including but not limited to MS Office Suite, web based applications, ticketing system, usage of general office equipment like softphones, fax and copier usage; software support, general technical and mechanical understanding a plus
- General knowledge of: Customer service, call center operations; warranty administration, field service support and technical support a plus
- Supervisory responsibilities: none
- Success factors: World-class customer service, remarkable work ethic, self-starter, go-getter, ability to work under pressure, takes ownership and responsibility, interested, invested, flexible, process oriented, excellent verbal and written communication skills, multi-tasking, interpersonal skills, attention to detail and follow-up, great attitude, patience, problem solving skills
Front End Engineer
Essential Functions
- Work closely with multi-function development team on major software version releases
- Working in an agile development environment with daily stand-up meetings
- Ensuring all deliverables are met as per plans and specifications
- Delivering quality software on time
Skills and Experience
- BS in computer science or related field, or equivalent work experience
- Well versed with user interface design and user experience principles
- Strong programming skills in JavaScript, C#/Java and/or Swift/Objective-C is highly desirable
- Strong command of JavaScript, HTML5, CSS/CSS3, Less/Sass, Ajax, DOM, JSON
- Broad experience with modern JavaScript frameworks is highly desirable
- Angular, React or similar framework
- Excellent debugging and troubleshooting skills using Chrome Developer Tools
- Ability to write high-performance, reusable code for UI components and widgets
- Ability to define creative approaches for data presentation
General:
- A self-starter who possesses great attention to detail for creating compelling user experiences
- Able to work independently with broad direction
- Excellent communication and interpersonal skills
- Works and collaborates well with others
Product Manager
This position reports to the SVP of Product Management. Employee is responsible for identifying new potential products based on market research, generating product requirements and working with technical teams to produce timetables and milestones for product releases and launch. Also works with marketing and sales to help create go to market strategies, creating pricing models and supports sales engineers in their efforts to demo the platform. Also, manage and help define the roadmap and strategy for platform modules and evangelize that strategy with both internal and external customers.
Essential Functions
- Research and listen to the market and then articulate needs in the form of product requirements.
- Play proactive role in product planning and design to ensure the product is differentiated from competitors in the marketplace.
- Be involved throughout the entire lifecycle of the product, working closely with Development teams from product initiation to delivery to eventual product retirement.
- Work under minimal supervision on complex projects and may assist less experienced peers.
- Practice the Agile development methodology.
- Create written product specifications and requirements and, with Engineering Managers and Product Owners, develop realistic development plans and schedules.
- Maintain close relationships with customers to remain aware of customer needs and perspectives
- Define and own product roadmap by engaging with existing and potential customers for a complex suite of management tools and critically analyzing the needs of a larger product portfolio
- Be a de-facto expert in the technologies that you are helping to envision
- Work with business analysts to operationalize requirements and following up on work resulting from these efforts
Position Requirements
- Years of experience: 5 years in similar job capacity
- Education and/or certifications required: BS in Business or Computer Science
- General knowledge of: Field Service and Work Force Management a plus
- Supervisory responsibilities: None
- Success factors: Excellent communication and written skills, attention to detail, the ability to work independently
- Travel: Occasionally
Technical Writer
This position reports to the SVP of Product Management. Employee is responsible for preparation of instruction manuals, integration guides and other supporting documents to communicate complex and technical information more easily. They also develop, gather, and disseminate technical information among clients and internal customers.
Essential Functions
- Determine the needs of end users of technical documentation
- Study product platform and talk with product managers and developers
- Work with technical staff to make products easier to use and thus need fewer instructions
- Organize and write supporting documents for products
- Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Select appropriate medium for message or audience, such as manuals or online videos
- Standardize content across platforms and media
- Gather usability feedback from customers, designers, and manufacturers
- Revise documents as new issues arise
- Create and maintain architecture documentation
- Product supporting documentation and updates based on release cycles.
- Periodic review sessions on state of platform documentation
- Evaluate and make recommendations on industry best practice on software documentation
- Evaluate and make recommendations on documentation tools
Position Requirements
- Years of experience: 3 years in similar job capacity
- Education and/or certifications required: BS in Business or Computer Science
- General knowledge of: Field Service and Work Force Management a plus
- Supervisory responsibilities: None
- Success factors: Excellent communication and written skills, attention to detail, the ability to work independently
- Travel: Rarely
Software Engineer – Mobile
Essential Functions
- Work closely with a proven development team on our next major software releases
- Working in an agile development environment with daily stand-up meetings
- Ensuring all deliverables are met as per plans and specifications
- Delivering quality software on time
Skills and Experience
- BS in Computer Engineering or Software Engineering or similar
- Strong experience in developing JavaScript based mobile applications
- Good understanding of HTML5 based technologies including local storage, SQLite database and IndexedDB
- Strong proficiency in JavaScript, HTML5 and CSS3
- Strong programming skills in JavaScript, C#/Java and/or Swift/Objective-C is highly desirable
- Excellent debugging and troubleshooting skills using Chrome Developer Tools
- Broad experience with following frameworks and development tools
- Sencha Touch or similar mobile UI framework
- Git
- Knowledge of single page web application design
- Exposure to responsive design principles
- Experience in writing intelligent unit tests
General:
- A self-starter who possesses great attention to detail
- Able to work independently with broad direction
- Excellent communication skills
- Works and collaborates well with others
Software Engineer in Test
Essential Functions
- Work closely with multi-function development team on major software version releases
- Working in an agile development environment with daily stand-up meetings
- Ensuring all deliverables are met as per plans and specifications
- Delivering quality software on time
Skills and Experience
- BS in computer science or related field, or equivalent work experience
- Test automation experience
- Create and execute test plans, test cases, test scenarios & test scripts based upon the requirements.
- Strong testing experience with a proven track record of identifying and tracking defects, issues, risks, and action items for the team
- Proficiency in testing REST APIs, mobile and web applications
- Strong programming skills in JavaScript, C#/Java and/or Swift/Objective-C is highly desirable
- Experience with Relational and NoSQL database systems
- Experience with setting up and maintaining SmartBear Test Complete automation tool or comparable testing tool
- Broad experience with following frameworks and development tools:
- Mocha, Jasmine, Karma or similar testing framework
- GitFamiliarity with Jenkins or comparable software build tools.
General:
- Able to work independently with broad direction
- Excellent communication, analytical, critical thinking and interpersonal skills
- Ability to find and track down integration issues and formulate workaround solution for production issues
Software Engineer
Essential Functions
- Work closely with multi-function development team on major software version releases
- Working in an agile development environment with daily stand-up meetings
- Ensuring all deliverables are met as per plans and specifications
- Delivering quality software on time
Skills and Experience
- BS in computer science or related field, or equivalent work experience
- Proficient in Node.js and REST API development
- Strong programming skills in JavaScript, Java is highly desirable
- Experience with Relational and NoSQL database systems
- General software development theory and practice
- Understanding of software development lifecycle
- Knowledge of programming tools and debuggers
- Analysis of runtime complexity, memory usage and IO access
- Solid understanding of concurrency, scalability and fault tolerant designs for highly scalable real-time systems
- Experience with Linux operating system
General:
- A self-starter who possesses great attention to detail
- Able to work independently with broad direction
- Excellent communication, analytical, critical thinking and interpersonal skills
- Growth mindset and passion for technology
Business Analyst
Essential Functions
- Works with product team and client to understand business requirements.
- Document specifications from business requirements for development teams.
- Provide wireframes to support requirements when appropriate.
- Work with developers to assure that there is a clear understanding of all functional requirements and provide clarifications as needed.
Qualified candidates will possess:
- Experience in the analysis, design, and implementation of software solutions, systems, or products. Experience in field service a plus.
- Articulate and able to effectively communicate both verbally and through writing.
- An undergraduate degree (BA/BS) preferably in a technical field (computer science or comparable experience).
- Demonstrated understanding of both development and QA processes.
- Ability to understand complex business problems and translate into functional specifications.
- Ability to understand technical concepts related to functional specifications.
- Self-start with a great attention to detail.
- Solid understanding of agile development methodologies.
- Years of Experience 5+
We are growing all the time! Please check back frequently. If you would like our HR department to keep your resume on file, please fill out the form below or email your resume to all-hr@servicepower.com. We create new roles all the time, so if you are interested don't hesitate in contacting us.
