Our best-in-class technology is deployed by global leaders that trust our name and our diverse team of people. It’s what we do together that sets us apart. We never stop improving the customer experience and helping organizations achieve measurable improvements. Any place. Any time. No excuses. We’re a diverse team of people who are forward thinkers and aren’t afraid to take on challenges – because together we can achieve anything.
At ServicePower, you’ll help us develop and support field service management software – for five consecutive years, Gartner has declared us a Visionary. In addition, you’ll be part of a collaborative team that is guided by core values that encourage you and bring out your best.
We’re full of really smart people that enjoy working together, achieving great things, and having fun while we do it. Our people are recognized for their accomplishments, and everyone is made to feel welcome – the right environment to feel fulfilled and grow your career. If you want to be part of a team that’s always doing meaningful work that impacts the success of many of the world’s most recognizable brands while giving millions of consumers delightful experiences, you owe it to yourself to check us out.
We understand that where you work is a big part of the job, so we provide benefits and perks to make every day a better day.
We’re better together and value the diverse backgrounds, experiences, and perspectives of each teammate. Things move fast in field service; we’re not worried about what you wear, it’s about what you do. We work together to get things done—no excuses—and then share a beer with our teammates.
From developers to sales and consultants, we hire top talent with great ideas who want to transform field service management and consumers around the world with exceptional digital experiences. Check out our open positions and turn talent and career into a transformative experience.
Senior Software Engineer | Product Manager | Technical Consultant | | Software Engineer (NodeJS) - Backend Development
Software Engineer (NodeJS) - Backend Development | Technical Consultant UK | Software Engineer - Claims - RPG/LANSA development | Software Engineer - Dispatch - JAVA development
SENIOR SOFTWARE ENGINEER
Overall Summary
ServicePower is seeking a Senior Software Engineer who will play a key role in the development of ServicePowerHub , ServicePower’s flagship Business Management application for Independent Service Providers. ServicePowerHub provides a field-service industry-leading experience for Independent Service Providers to manage in and out of warranty jobs, connecting them to Manufacturers and Warranty Service Provider, using a RESTful API-first development approach in Node.js and AngularJS.
The successful candidate will be responsible for ensuring that the application can continue to integrate with company-wide enterprise applications, while developing a rich internet application and new back-end data services. The candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. The successful candidate will need to play a key role in working with the senior architect and engineers to help transform the product’s future development direction.
Essential Functions
Essential Skills
Desirable Skills
PRODUCT MANAGER
Location: US North-East or Mid-Atlantic
Overall Summary
This position will be responsible for managing ServicePower’s customer engagement products to manage workforces. These products incorporate tracking job statuses, sending customer notifications and building business rules.
You will be responsible for understanding market requirements and translating them into user stories for the development team. This position will also be responsible for release management, making sure release notes and documentation is available for all new releases. As the product manager you will need to be the SME for the product, helping to train the sales teams, and working with Product Marketing to build effective collateral in the go-to-market effort. You will need to be able to effectively demonstrate the product as necessary.
You will be expected to become an expert on our product, the market, and competition and be able to translate this knowledge into high-impact content that clearly communicates the value of our services to the marketplace. You must have demonstrated experience working effectively with cross-functional teams toward a common goal.
You will collaborate with our marketing team to develop innovative programs that drive demand. An attention to detail and eye for quality are critical to your success, along with an ability to grasp and present our product’s value proposition in a way that resonates and clearly articulates how we solve our buyers’ problems.
RESPONSIBILITIES
REQUIREMENTS
TECHNICAL CONSULTANT
Location: US North-East or Mid-Atlantic
Position Summary
The ServicePower Technical Consultant is responsible for working with customers to implement ServicePower products with a focus on technical details; defining key customer business processes and data, configuring technology solution, and technical architecture discussions based on best practices to maximize customer return using ServicePower solutions.
Essential Functions
TECHNICAL CONSULTANT
Location: UK, France, Netherlands
Position Summary
The ServicePower Technical Consultant is responsible for working with customers to implement ServicePower’s products, defining key customer integrations, installing software, configuring data and providing general technical support for a client during implementations.
Essential Functions
Position Requirements
Years of Experience:
6 or more years with a preference toward software development, consulting or software professional services
Education and/or Certifications:
3 year degree or equivalent work experience
Core Skills:
Additional Experience:
Success Factors:
Travel: Approx 25% of time
Overall Summary
ServicePower is seeking a Software Engineer who will play a key role in the development of its ServiceBroker, ServicePower’s flagship middleware for integration to the ServicePower platform. ServiceBroker provides a field-service industry-leading standard for the interconnection and integration of systems, using a RESTful API-first development approach in Node.js.
The successful candidate will be responsible for ensuring that the system can integrate with company-wide enterprise applications, enabling the development of richer internet applications with existing back-end data services. The candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication, as the successful candidate will need to play a key role in working with the senior architect to help transform the product’s future development direction.
Essential Functions
Essential Skills
Desirable Skills
Software Engineer - Claims - RPG/LANSA development
Overall Summary
ServicePower is seeking a Software Engineer who will play a key role in the development and maintenance of ServiceClaims, ServicePower’s flagship application for adjudicating payments to a contracted workforce for Enterprise Field Service. ServiceClaims provides a field-service industry-leading standard for the interconnection and integration of enterprise systems with independent service providers, using RPG and LANSA on IBM’s i-Series platform.
The successful candidate will be responsible for ensuring that the system can integrate with company-wide enterprise applications, enabling the development of richer internet applications with existing back-end data services. The candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication, as the successful candidate will need to play a key role in working with the senior architect to help transform the product’s future development direction.
Essential Functions
1. Work closely with a proven development team on major software releases;
2. Work in an agile development environment with daily stand-up meeting;
3. Administer and configure systems as necessary
4. Troubleshoot production and test system issues when necessary
5. Ensure all deliverables (features and bug fixes) are met as per plan and specifications;
6. Deliver quality software on-time;
7. Develop necessary user documentation in support of developed features;
8. Fast learner and self-starter with good communication skills
Essential Skills
1. Bachelors in Computer Science or equivalent degree
2. Fluency in RPG (RPG IV, ILE), CL, DDS, SQL and Query on the IBMi
3. Experience of analytical system tools including DFU, FTP and Job Scheduler
4. Knowledge of IFS and interacting with IFS using CL programs
5. Programming experience in LANSA web event, WAM, Integrator (SOAP and JSON)
6. Good understanding of microservice architecture, messaging service/integration-patterns (RESTful/SOAP APIs, JMS/SQS)
Desirable Skills
1. Development experience on a SaaS product
2. Ability to work independently
Software Engineer - Dispatch - JAVA development
Overall Summary
ServicePower is seeking a Software Engineer who will play a key role in the development of its ServiceDispatch, ServicePower’s flagship contracted workforce application for Enterprise Field Service. ServiceDispatch provides a field-service industry-leading standard for the interconnection and integration of enterprise systems with independent service providers, using an API-first development approach in JAVA.
The successful candidate will be responsible for ensuring that the system can integrate with company-wide enterprise applications, enabling the development of richer internet applications with existing back-end data services. The candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication, as the successful candidate will need to play a key role in working with the senior architect to help transform the product’s future development direction.
Essential Functions
1. Work closely with a proven development team on major software releases;
2. Work in an agile development environment with daily stand-up meeting;
3. Administer and configure systems as necessary
4. Troubleshoot production and test system issues when necessary
5. Ensure all deliverables (features and bug fixes) are met as per plan and specifications;
6. Deliver quality software on-time;
7. Develop necessary user documentation in support of developed features;
8. Fast learner and self-starter with good communication skills
Essential Skills
1. Bachelors in Computer Science
2. 3+ years experience in development with Java, J2EE technologies, Struts or Spring framework, JQuery
3. Strong development experience with OOP and web technologies: HTML, CSS, Javascript
4. Good understanding of microservice architecture, messaging service/integration-patterns (RESTful/SOAP APIs, JMS/SQS)
5. Familiar with relational database + SQL and ORM concept (Oracle, MySQL, MSSql, Postgres)
6. Experience with Cloud/AWS technologies
7. Competent in scripting in a Linux/UNIX environment
Desirable Skills
1. Development experience on a SaaS product
2. Ability to work independently
If you would like for us to keep your resume on file, please email your resume to all-hr@servicepower.com. We create new roles all the time, so be sure to check back often!
ServicePower is a leading field-service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field-service organizations around the world such as GE Appliances, LG, Electrolux and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted technicians. ServicePower also offers a fully managed network of contracted service providers to enable on-demand and rapid field-service delivery in hard-to-reach locations across North America and Europe.
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