Careers

Does the field-service industry excite you? Do you want to be on the forefront of new technological advances? Do you want to change the consumer's service experience? Join ServicePower's team of rising stars.

Open US Positions

Project Manager - Product development and Implementation | Senior Software Engineer | Product Support Specialist

Project Manager - Product Development and Implementation

Overall Summary

ServicePower is seeking a Project Manager who will play a key role in the development of ServicePowerHub , ServicePower’s flagship Business Management application for Independent Service Providers. The Project Manager’s other responsibility will include streamlining the development and processes to related to its ServiceDispatch enterpise product which is deeply integrated with the ServicePowerHub .

The successful candidate will be responsible for ensuring that processes are in place that aid to manage changes for the new turnkey and existing projects so that all stakeholders have visibility into work in progress and upcoming deliverables. The candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.  The successful candidate will need to play a key role in working with the Product Manager, senior architect and engineers to help bring the product to market.  In time the Project Manager will transition to working with the Solutions team ensuring that the products in question can be implemented seamlessly with enterprise client needs.

Essential Functions

1. Work closely with a proven development team on major software releases
2. Working in an agile development environment with daily stand-up meetings
3. Ensuring all deliverables are met as per plans and specifications
4. Delivering quality software on time
5. Fast learner and self-starter

Essential Skills

1. 3+ years' experience in software product development and maintenance
2. Strong skills leveraging Atlassian tools like JIRA and Confluence
3. Strong communication skills
4. Organized with an ability to develop a repeatable processesrad
5. Familiar with service oriented architecture
6. Experience working with Clients

Desirable Skills

1. Experience on a SaaS product
2. Ability to work with remote team members

Senior Software Engineer - Full Stack Development

Overall Summary

ServicePower is seeking a Senior Software Engineer who will play a key role in the development of ServicePowerHub , ServicePower’s flagship Business Management application for Independent Service Providers. ServicePowerHub provides a field-service industry-leading experience for Independent Service Providers to manage in and out of warranty jobs, connecting them to Manufacturers and Warranty Service Provider, using a RESTful API-first development approach in Node.js and AngularJS.

The successful candidate will be responsible for ensuring that the application can continue to integrate with company-wide enterprise applications, while developing a rich internet application and new back-end data services. The candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.  The successful candidate will need to play a key role in working with the senior architect and engineers to help transform the product’s future development direction.

Essential Functions

1. Work closely with a proven development team on major software releases
2. Working in an agile development environment with daily stand-up meetings
3. Ensuring all deliverables are met as per plans and specifications
4. Delivering quality software on time
5. Fast learner and self-starter

Essential Skills

1. 3+ years experience in backend/server-side development with Node.js and Java
2. 1+ year in using Javascript frameworks, preferably AngularJS
3. Strong development experience with OOP
4. Good understanding of microservice architecture, messaging service/integration-patterns (RESTful/SOAP APIs, JMS/SQS)
5. Familiar with relational database + SQL and ORM concept (AWS RDS/Aurora, MySQL, MSSql, Postgres)
6. Experience with Cloud/AWS technologies
7. Competent in a Linux/unix environment

Desirable Skills

1. Development experience on a SaaS product
2. Experience in NoSQL and related technologies
3. Ability to work with remote team members

Product Support Specialist

Provide third line support for customers in North America and Europe for ServicePower Service Management products. The role provides support to customers from both the office and home (based on working shift-patterns).

Tasks include providing advice on using ServicePower products, identifying and reproducing problems, documenting the problems, managing their resolution and keeping the customer informed of progress.

An essential aspect of the job is in managing the customer to ensure faults are reported at an appropriate severity and setting their expectations appropriately.

As part of the team providing technical support for the ServicePower applications, you will need to gain a thorough understanding of the ServicePower product set and how our customers use them. You will run detailed diagnosis of problems and escalate to internal Development Teams, where required, to provide code fixes.

To align with our Global customer’s working hours, there is a requirement to cover different shift patterns. 

Responsibilities:

• Provide 3^rd Line Support for Clients and Users.
• Diagnosing and resolving technical Issues logged by Customers.
• Undertake Investigational / Analysis work around reported Issues to assist with Implementing solutions within a timely fashion.
• Building strong relationships with Customers and Internal Teams/Colleagues.
• Efficient Workload Management and Escalation of High Priority Issues.
• To be part of the ‘Out of Hours’ Team, providing 24x7 Support Cover to Customers.

Essential Functions:

• Willingness to work flexible hours, as many ServicePower customers are located within North America.
• Some Public Holiday working may be required.
• Ability to Communicate effectively with people at all levels within a Customer Organisation.
• Good Analysis and Problem-Solving Skills.
• Ability to work effectively under pressure and to strict timescales.
  

Position Requirements:

Education:                   

• IT related Degree or equivalent Work Experience

Person Specification

• Excellent Verbal/Written Communication Skills
• Excellent Customer Service Skills (willing to go the extra mile)
• Strong Problem-Solving / Trouble-Shooting Skills
• Proven Ability to work under pressure and with other people
• Strong Time Management and Self-Motivation Skills
• Determination and Persistence / Willingness to succeed
• Proven Workload, SLA and Time Management Skills
• Self-Motivated and Contributing Member of the Team
• Strong desire and focus around CSI and Personal Development
• Proven Experience within a Customer Facing Role

Required Skills:

• Experience of providing Technical Support for complex software Application/Systems.
• Experience with RDBMS, including writing queries - Oracle and/or SQL Server and Importing / Exporting Databases.
• Windows System Administration
• Experience with APIs and Web Services
• Experience with analysing Multi-Threaded Application log files
• Proficient in the creation of key technical documentation (i.e. Step-by-Step / User-Guides, Knowledge Articles, FAQ’s, etc.).

Desirable Skills:

• PERL, Jira, AWS, PL/SQL, Qlikview and Tomcat
• Powershell Scripting
• Experience of working within a Software Development Role
• Exposure to working within an ITIL Framework
• Experienced in the use of Release Management.
• Experienced in the use of Knowledge Management.

We are growing all the time! Please check back frequently. If you would like our HR department to keep your resume on file, please fill out the form below or email your resume to all-hr@servicepower.com. We create new roles all the time, so if you are interested don't hesitate in contacting us.