Skyrocket brand loyalty with seamless field service experiences.
Streamline operations from initial job request to payment processing, with total job visibility along the way.
Book DemoWe Are Here to Help
Schedule a meeting with a field service expert to learn how ServicePower can help your organization become more efficient and transform the customer experience. For servicer help, click here.
Major Appliance Manufacturing and Consumer Electronics
Your consumer is what makes your business run and keeping them at the core of your field service management technology is vital. A flawless repair or install experience begins with the initial request for service, sending a happy qualified tech with the right parts and visibility, and ensuring the job is done on the first time, every time.
TRUSTED BY
Real results, delivered quickly.
0%
Reduction in Service Appointment Windows
0%
Increase in Customer Satisfaction Scores
0%
Increase in First-Time Fix Rates
Meet the field service game-changer your operations team has been waiting for.
Employed Workforce
With an employed field service team, you need a suite of tools that enables your operations team to manage schedules, ensure your workforce is efficient, and leave customers with a smile.
- Customer Self-Service
- Scheduling
- Mobile Access
- Analytics
Contracted Workforce
Depending on a contracted workforce can be nerve wracking. One bad consumer experience can have a lasting impact on your brand. Ensure only the most qualified contractors are getting facetime with your consumers and manage the end-to-end journey with confidence.
- Customer Self-Service
- Dispatch
- Contractor Reimbursement
- Contractor Management
- Network Access
- Analytics
Blended Workforce
We don’t like to brag, but ServicePower has been recognized as the best field service management solution for managing a blended workforce. Others say they can do it, but we are the only ones that truly and seamlessly define, deploy, and manage both employed and contracted workforces.
- Customer Self-Service
- Scheduling + Dispatch
- Contractor Management
- Mobile Access
- Contractor Reimbursement
- Network Access
- Workforce Management
- Analytics
ServicePower is really helping us beginning to end, how we send and communicate service calls to our independent service providers.
With ServicePower, we have the best providers available when our customers need them, and continually drive improvement in our network through AI-based logic and real-time scheduling and warranty processing.
What I like about ServicePower is the ease of use and the focus on great outcomes. Their tools make the engineers lives easier and allow us to make promises to the customer that we are confident about keeping.
Frequently Asked Questions
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How does IoT and smart home tech benefit repair technicians?
IoT (Internet of Things) and smart home technology refer to devices and systems that are connected to the internet and can be controlled and monitored remotely. These devices can include appliances, lighting, thermostats, security systems, and other household items. Field service workers can monitor sensors and other data-gathering devices that are built into the appliance, and use predictive maintenance algorithms to identify potential issues before they occur and schedule maintenance or repairs proactively.
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What is predictive maintenance?
Predictive maintenance uses data analysis, machine learning, and other advanced technologies to predict when equipment or appliances are likely to fail and schedule maintenance before a breakdown occurs. The goal of predictive maintenance is to reduce downtime, minimize maintenance costs, and extend the lifespan of equipment.
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What is dispatch software?
Dispatch software is a tool used by organizations to manage and automate their field service
operations. The software helps to efficiently schedule and dispatch technicians, track job
progress in real-time, and optimize routes and resources to maximize efficiency and
productivity. Key features typically include job scheduling and dispatching, route optimization, real-time tracking and communication, and performance analytics and reporting. -
What is field service management software?
Field service management software is a digital platform that automates and optimizes field
service workflows. By transforming traditional, manual processes into seamless digital
workflows, field service organizations are enabled with increased visibility, productivity, and efficiency. Moreover, embracing field service management software is a critical part of the digital transformation, empowering companies with the field service tools they need to succeed in the changing industry. -
What is workforce management software?
Workforce management software is an online platform that manages staff scheduling and
operational processes to optimize employee productivity. It generally includes features including attendance management and timekeeping, scheduling and shift management and labor planning and forecasting. In field service organizations, mobile technician enablement and work order management are also key to look for when choosing a solution.
Put a smile on your consumers' faces with quality service events.
Book DemoWe Are Here to Help
Schedule a meeting with a field service expert to learn how ServicePower can help your organization become more efficient and transform the customer experience. For servicer help, click here.