AI-Powered Scheduling

Field service scheduling is used to dispatch employed and contracted field workers for service jobs. Scheduling workers manually is extremely time consuming and virtually impossible to perform efficiently, resulting in wasted dispatcher time, poor management of field workers daily schedules, lost productivity, and ultimately unhappy customers.

Software that schedules field workers helps eliminate some of the errors that can occur with manual scheduling. Field service scheduling attempts to consistently and efficiently meet changing needs and changing demands to ensure customers are serviced as quickly and efficiently as possible.

Schedule optimization improves on basic field service scheduling by accounting for more variables, parameters, and business constraints to deliver finely tuned schedules that bring a higher level of satisfaction to the end customer, make the lives of dispatchers less stressful, enhance the field worker experience, and make companies more profitable by lowering costs and increasing revenue.

Schedule optimization considers complex factors such as skills, location, and equipment availability that can influence the success of workforce scheduling. These factors are all used to determine the most optimal schedule.

No. Route optimization is focused on determining the most cost-efficient route. It can include variables such as driver schedules, available hours, total stops, fulfillment estimates, and legal requirements, so it is not simply about finding the shortest path from point A to point B. But it does not include numerous other factors and parameters that are included in schedule optimization, include field worker skills, tasks, availability, capacity, prioritization, activity coordination and time slots to maximize workforce efficiency. 

No. The ultimate goal of schedule optimization is to ensure the best result for the customer while simultaneously maximizing the field service organization's operational efficiency. This means ensuring the following for the consumer: 

• The best field worker services the job
• The field service worker is armed with the right parts and information for all jobs
• The field worker selected costs the least and is the most profitable given all constraints
• The field service worker is dispatched within the least amount of time possible

Traditional schedule optimization attempts to reach these goals but typically has limited tools to accomplish them.

ServicePower Scheduling has several differentiating capabilities, including:

• Updates made throughout the day in real time
• Ability to optimize on over 200 parameters
• Considers numerous business constraints when determining an optimal schedule
• Sophisticated yet easy-to-use Gantt for better decision making and operational insight
• Instantaneous geographical view of fastest routes, potential traffic impacts, road closures and more
• Clear, simple view of your techs’ schedules to help plan and align work to resources
• Powerful, uncluttered view of resource utilization to instantly identify under- and over-utilized resources
• Provides holistic insight into field service performance and potential problems
• Works seamlessly with contracted workforce dispatching for blended workforce solution