ServicePower Revolutionizes Field Service Mapping and Routing Capabilities with HERE Technologies | ServicePower | Innovating Field Service
Technology partnership provides state of the art digital mapping technology to field service operations McLean, VA- ServicePower Inc., a market leader in field service management solutions, has today announced a technology partnership with HERE Technologies, a global provider of digital mapping and location services. 

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Using Video Peer Learning to Train Field Service Professionals | ServicePower | Innovating Field Service
Does your business have a lot of employees who work out in the field? Many companies do, because there are so many jobs that can only be done right in person. These hard working consultants, inspectors, in-home tutors, rotating managers, installation specialists, construction teams, and repairmen (to name only a few) go out every day to remote work sites, properties, or customer homes to do things that can't be done over the phone or even with video chat.

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Mobile and Remote Workers Are the Lynchpin of Customer Experience | ServicePower | Innovating Field Service
In the long interval after a purchase, the company that made the sale and the manufacturer have to rely on the mobile and remote worker to form the reputation and the customer experience with the product.

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Tips for Analyzing Customer Survey Data | ServicePower | Innovating Field Service
Many companies now use customer surveys to accumulate data and learn more about what people want. If you're using this tool in your own business, do you feel that you're really getting the most out of your surveys? After all, getting data is only the first step in making improvements. You then need to analyze and interpret it. Let's look at some tips for analyzing customer survey data so you can use it for your benefit.

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Mobile Done Right: Remote Workers and the Customer Experience | ServicePower | Innovating Field Service
There are some reading this who might not remember when the term "Customer Service" was merely a byword, a side note or option for business operations. Not that it was ever considered a bad idea, it was just never quite the difference-maker it is today. Technology can be thanked for that. Customer service has now morphed into something more, better known as the Customer Experience. We can also thank technology for that...

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