Drip, drip.
That’s been the figurative sound of field technicians leaving the industry through retirement or choosing another industry or career path, along with fewer young people entering the field, to begin with.
Over 70% of field service companies say they are experiencing a skills shortage gap.
Sobering news if you’re running a field service organization with increasing demands for better service from more and more customers.
But is it also an exciting opportunity? And is hope around the corner?
As the Wall Street Journal reports, “America needs more plumbers, and Gen Z is answering the call.” It’s the same story in Europe.
More and more people are saying no thanks to the steep costs of college and years of debt. More people are thinking it’s better to start making more money sooner and put that money toward a down payment for a house.
And pay is rising. As the Wall Street Journal adds, “rising pay and new technologies are giving trade professions a face-lift, helping them shed the image of being dirty, low-end work.”
Here’s the opportunity for field service organizations.
Make the jobs appealing for them. Think about work-life balance and modernizing your organization.
The tools to do this are available today.
Millennials and Gen Z have different expectations than older workers of the companies they work for, so think about how you can make your organization appealing to them.
Modern field service management technology can greatly reduce wasted time driving unnecessary miles to and from jobs. Rather, it reduces drive times so field tech workers can spend more time helping customers while getting home at a more reasonable time. Modern mobile applications for these workers help them communicate better with their customers while also helping them be more consultative in their positions.
With this technology, field workers feel more fulfilled, more engaged, and more valued.
This is your opportunity to take advantage of the new, younger field tech worker.
Cool technology for smart, savvy workers looking to make good money.
Let the leaky faucet show you the way.
ServicePower
ServicePower : April 03, 2014
