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ServicePower Blog

mobile field solutions

4 min read

Field Service Trends: The Third-Party Workforce Management Gap

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ServicePower: August 29, 2019

The face of field service organizations is shifting from a predominantly blue-collar employee workforce to a stratified mixture of highly-specialized...

technicians Field Service Management Solution mobile field solutions software integration customer satisfaction first time fix rate KPI mobile workforce workforce management field service management software contract management software workforce scheduling third-party field service technicians third party workers

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4 min read

4 Unexpected Reasons Your First-Time Fix Rate May Be Too Low

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ServicePower: August 23, 2019

Evaluating success in a field service organization used to be all about measuring KPIs. Today, it’s just as much about how customers see your company...

technicians Field Service Management Solution mobile field solutions software integration customer satisfaction first time fix rate KPI mobile workforce workforce management field service management software

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