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mobile workforce

How a Future Shortage in Service Technicians is Changing FSM

4 min read

How a Talent Shortage in Field Service Is Affecting the Industry

Is Your Organization Adapting to Fulfill Customers' Needs? The field service industry has been hit with numerous challenges as of late. Service costs...

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Keeping Technicians & Customers Served & Safe During Covid

3 min read

Keeping Technicians & Customers Served & Safe During Covid

The COVID-19 virus presents a difficult situation for field technicians and customers when a vital appliance – like a refrigerator — breaks down. A...

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Workforce Management System

2 min read

Four Benefits of Workforce Management

Workforce management is an integrated set of processes that a company uses to optimize the productivity of its workers. The goal of a workforce...

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4 min read

Protecting Your Brand Reputation During a Catastrophic Response

Reputation is everything in the Property & Casualty (P&C) industry, a brand’s reputation can be strengthened—or damaged—with each customer...

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6 Tips to Get the Best ROI from Independent Home Adjusters

3 min read

6 Tips to Get the Best ROI from Independent Home Adjusters

The property and casualty (P&C) insurance industry is experiencing unprecedented challenges and uncertainties from global trade wars, falling...

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shutterstock_1443633284

3 min read

How to Use Your Insurance Software to Improve Your Customer Journey

As a modern insurance company operating in a technologically advanced world, customer expectations have never been higher--especially when it comes...

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Insurance Self-Service

3 min read

What P&C Insurance Companies Need to Know About Self-Service

Your policy-holders want to handle property and casualty issues the same way they handle most everything else in their lives: using a quick, easy,...

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shutterstock_602578181-2-1-1-1-1-1-1

4 min read

Four Common Field Service Management Issues and How to Fix Them

The field service industry is an increasingly competitive market. As the Internet of Things (IoT) gains traction, customers will expect a greater...

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smarter

3 min read

Field Service Software Tools to Manage Your Third-Party Workforce

It’s no secret that software apps rule the world. When apps are well-designed, intuitive, and useful, they make day-to-day life easier for...

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Smart Home Expert

5 min read

5 Tips to Becoming a Smart Home Expert

The Internet of Things (IoT) is expanding at near light speed as the breadth of new smart home devices hits the market. It is estimated that there...

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How to Avoid These 4 Blended Workforce Management Mistakes

3 min read

How to Avoid These 4 Blended Workforce Management Mistakes

Ask any talent acquisition leader in the field service industry and you’re likely to hear a similar story: It’s hard to find qualified technicians....

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