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first time fix rate

Customer Experience in covid

3 min read

Balancing Field Service and Customer Experience in COVID-19

As the coronavirus pandemic continues to sweep the country, the field service industry is still actively working to provide solutions for its...

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4 min read

4 Unexpected Reasons Your First-Time Fix Rate May Be Too Low

Evaluating success in a field service organization used to be all about measuring KPIs. Today, it’s just as much about how customers see your company...

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2 min read

Smart Service: Are You Providing It?

Regardless of whether you provide home warranties, appliance services, security, telecommunications, or any other field-driven service, it's...

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3 min read

The Elusive First-Time Fix in Field Service

What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...

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