HVAC Field Employees Get the Technology They Need to Improve Customer Satisfaction | ServicePower | Innovating Field Service
The HVAC industry is rapidly growing as a result of construction spending on the rise. OEMs, dealers, and even service contractors need to effectively meet at this demand. In order to do so, technology should be implemented that makes it easier to satisfy customer's needs.

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Smart Service: Are You Providing It? | ServicePower | Innovating Field Service
Regardless of whether you provide home warranties, appliance services, security, telecommunications, or any other field-driven service, it's important to provide a smart service. Customers want more from businesses. If you want to deliver premium customer service, you need to make sure that you deliver in a big way.

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The Elusive First-Time Fix in Field Service | ServicePower | Innovating Field Service
First-time fix rate may just be the red-headed stepchild of field service metrics. This performance metric, which is defined as the percentage of jobs that are resolved the first time a field technician visits, is largely underrated. In fact, according to Aberdeen Group’s Field Service 2013: Workforce Management Guide, 17% of the service organizations surveyed don’t measure first-time fix rate, or were not aware of theirs. Despite this figure, Aberdeen goes on to state that the top complaint service customers have is that their technician could not resolve the issue (over half the respondents, 57%). Based on this, shouldn’t first-time fix rate be on the forefront of every field service manager’s mind? First-time fix rate doesn’t just improve customer service.

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