ServicePower Blog

first time fix rate

3 min read

Balancing Field Service and Customer Experience in COVID-19

ServicePower: June 24, 2020

As the coronavirus pandemic continues to sweep the country, the field service industry is still actively working to provide solutions for its...

4 min read

Field Service Trends: The Third-Party Workforce Management Gap

ServicePower: August 29, 2019

The face of field service organizations is shifting from a predominantly blue-collar employee workforce to a stratified mixture of highly-specialized...

technicians Field Service Management Solution mobile field solutions software integration customer satisfaction first time fix rate KPI mobile workforce workforce management field service management software contract management software workforce scheduling third-party field service technicians third party workers

4 min read

4 Unexpected Reasons Your First-Time Fix Rate May Be Too Low

ServicePower: August 23, 2019

Evaluating success in a field service organization used to be all about measuring KPIs. Today, it’s just as much about how customers see your company...

2 min read

Smart Service: Are You Providing It?

ServicePower: July 11, 2018

Regardless of whether you provide home warranties, appliance services, security, telecommunications, or any other field-driven service, it's...

Smart first time fix rate efficiency improve field service customer ServicePower Optimize Field Service Field Service Productivity Field Service Mobility Smart Services

3 min read

The Elusive First-Time Fix in Field Service

ServicePower: April 03, 2014

What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...

Blog first time fix rate efficiency Field Software management Field Service