end-consumer

Smart Service: Are You Providing It?

Written by Laura L. Adams on July 11, 2018

Regardless of whether you provide home warranties, appliance services, security, telecommunications, or any other ...
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The Elusive First-Time Fix in Field Service

Written by Matthew Leonard on April 03, 2014

First-time fix rate may just be the red-headed stepchild of field service metrics. This performance metric, which is ...
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