end-consumer

Smart Service: Are You Providing It?

Written by Laura L. Adams on July 11, 2018

Regardless of whether you provide home warranties, appliance services, security, telecommunications, or any other ...
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3 Ways You Can Do a Better Job Listening to Your Customers

Written by Matthew Leonard on June 10, 2014

Last week, Shep Hyken at The Smart Van wrote a post about the concept of firing bad customers. His argument is that the ...
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