Smart Service: Are You Providing It? | ServicePower | Innovating Field Service
Regardless of whether you provide home warranties, appliance services, security, telecommunications, or any other field-driven service, it's important to provide a smart service. Customers want more from businesses. If you want to deliver premium customer service, you need to make sure that you deliver in a big way.

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Aberdeen: Don’t Miss Out on the Next Service Wave as Customer Dynamics Change | ServicePower | Innovating Field Service
“The customer is always right” is often a quoted by organizations as a way to instill a mindset of service at all costs. But what if this cost is too high for an organization to maintain profitability? At that point is the customer still right?" Customers historically were right because they were the ones paying for a product or service. But a change is taking place for many service and manufacturing organizations. The concern isn’t necessarily the threat of customers not buying more products, but instead what happens if customers find a new provider as a result of poor service. In Aberdeen’s recent research on Mobile Field Service (June 2013) the top two pressures facing organizations was #1 – customer demand for

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