3 min read
ServicePower: May 26, 2021
The field service industry has transformed drastically over the course of the pandemic, with technology playing a larger role in service delivery...
3 min read
ServicePower: March 08, 2021
Contractor management has taken on a larger role in field service organizations as business continues to grow while resources continue to be scarce....
3 min read
ServicePower: September 25, 2020
Improving Your Customer Relationships Through Gamification
4 min read
ServicePower: June 09, 2020
All industries have felt the effects of COVID-19. As businesses are deemed essential and non-essential, managers and employees alike struggle to...
3 min read
ServicePower: April 07, 2020
The global workforce is changing, and certain industries, such as field services, will feel those changes more than others. As the workforce ages and...
4 min read
ServicePower: January 22, 2020
Reputation is everything in the Property & Casualty (P&C) industry, a brand’s reputation can be strengthened—or damaged—with each customer...
3 min read
ServicePower: November 26, 2019
As a modern insurance company operating in a technologically advanced world, customer expectations have never been higher--especially when it comes...
4 min read
ServicePower: October 29, 2019
The field service industry is an increasingly competitive market. As the Internet of Things (IoT) gains traction, customers will expect a greater...
3 min read
ServicePower: October 17, 2019
It’s no secret that software apps rule the world. When apps are well-designed, intuitive, and useful, they make day-to-day life easier for...
5 min read
ServicePower: October 10, 2019
The Internet of Things (IoT) is expanding at near light speed as the breadth of new smart home devices hits the market. It is estimated that there...
3 min read
ServicePower: October 03, 2019
Ask any talent acquisition leader in the field service industry and you’re likely to hear a similar story: It’s hard to find qualified technicians....
3 min read
ServicePower: September 06, 2019
The foundation of a highly effective field service organization is its workforce management system. This is especially true for organizations...
4 min read
ServicePower: August 29, 2019
The face of field service organizations is shifting from a predominantly blue-collar employee workforce to a stratified mixture of highly-specialized...
