ServicePower Blog

KPI

4 min read

How to Leverage KPIs in Field Service Management

ServicePower: March 08, 2023

Key Performance Indicators (KPIs) help field service organizations understand how their business is doing over time. Understanding KPIs helps...

KPI

4 min read

Field Service Trends: The Third-Party Workforce Management Gap

ServicePower: August 29, 2019

The face of field service organizations is shifting from a predominantly blue-collar employee workforce to a stratified mixture of highly-specialized...

technicians Field Service Management Solution mobile field solutions software integration customer satisfaction first time fix rate KPI mobile workforce workforce management field service management software contract management software workforce scheduling third-party field service technicians third party workers

4 min read

4 Unexpected Reasons Your First-Time Fix Rate May Be Too Low

ServicePower: August 23, 2019

Evaluating success in a field service organization used to be all about measuring KPIs. Today, it’s just as much about how customers see your company...

5 min read

How to Empower Your Third-Party Workforce’s Customer Service

ServicePower: August 19, 2019

It’s no secret that third-party contractors have become a crucial part of modern field service management companies’ success--with no signs of...

KPI mobile workforce workforce management field service management software