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ServicePower Blog

customer satisfaction

Customer Retention

3 min read

How to Improve Customer Retention in the Field Service Industry

Field service companies looking to improve their value, grow their revenue, and become a trusted resource in the industry need to start focusing on...

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In-Home Repairs

5 min read

5 Tips for Safe In-Home Repairs During the Next Wave of COVID-19

While parts of the United States are still in the first wave of the coronavirus, there could already be a second wave of COVID-19 around the corner....

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How AI Scheduling Improves the Insurance Customer Experience

2 min read

How AI Scheduling Improves the Insurance Customer Experience

Historically, the Insurance sector has had the same needs and requirements for workforce mobility, call scheduling, appointment booking and customer...

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shutterstock_1289065603

4 min read

4 Unexpected Reasons Your First-Time Fix Rate May Be Too Low

Evaluating success in a field service organization used to be all about measuring KPIs. Today, it’s just as much about how customers see your company...

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How Real-Time Data Empowers Your Field Service Team

3 min read

How Real-Time Data Empowers Your Field Service Team

Field service technicians who pay attention to the nuances of a great service experience give your organization its competitive advantage. The...

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shutterstock_1104734060

4 min read

Top 5 Field Service Industry Trends for 2019

Note: See our newer post, Top Field Service Management Technology Trends for 2024. There has never been a more exciting time to be in the field...

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How to Streamline Daily Operations in Your Field Service Organization

3 min read

How to Streamline Daily Operations in Your FSO

Is your team of field service technicians working from a clipboard? If the answer is yes, the conclusion is simple: they’re wasting precious time. If...

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shutterstock_1201538650

4 min read

How Your Field Service Management Style Increases Customer Ratings

Your field services workforce management style could be affecting your organization’s success. In recent years, a top-down management style has come...

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The Importance of Your Customer Experience

3 min read

The Importance of Your Customer Experience

Customer experience has quickly become the number one priority for companies across numerous industries, including the field service industry. In...

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How to Delight Your Customers in the Field Service Industry

3 min read

How to Delight Your Customers in the Field Service Industry

Sometimes, the phrase “delight your customer” can feel complicated all on its own, without the daunting task of actually doing so. Customer delight...

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