3 min read
ServicePower: March 23, 2020
The COVID-19 virus presents a difficult situation for field technicians and customers when a vital appliance – like a refrigerator — breaks down. A...
4 min read
ServicePower: January 22, 2020
Reputation is everything in the Property & Casualty (P&C) industry, a brand’s reputation can be strengthened—or damaged—with each customer...
3 min read
ServicePower: November 26, 2019
As a modern insurance company operating in a technologically advanced world, customer expectations have never been higher--especially when it comes...
4 min read
ServicePower: October 29, 2019
The field service industry is an increasingly competitive market. As the Internet of Things (IoT) gains traction, customers will expect a greater...
3 min read
ServicePower: October 17, 2019
It’s no secret that software apps rule the world. When apps are well-designed, intuitive, and useful, they make day-to-day life easier for...
5 min read
ServicePower: October 10, 2019
The Internet of Things (IoT) is expanding at near light speed as the breadth of new smart home devices hits the market. It is estimated that there...
3 min read
ServicePower: October 03, 2019
Ask any talent acquisition leader in the field service industry and you’re likely to hear a similar story: It’s hard to find qualified technicians....
3 min read
ServicePower: September 06, 2019
The foundation of a highly effective field service organization is its workforce management system. This is especially true for organizations...
4 min read
ServicePower: August 29, 2019
The face of field service organizations is shifting from a predominantly blue-collar employee workforce to a stratified mixture of highly-specialized...
4 min read
ServicePower: August 23, 2019
Evaluating success in a field service organization used to be all about measuring KPIs. Today, it’s just as much about how customers see your company...
5 min read
ServicePower: August 19, 2019
It’s no secret that third-party contractors have become a crucial part of modern field service management companies’ success--with no signs of...
4 min read
ServicePower: July 30, 2019
Exceeding customer expectations begins with meeting the needs of the workforce that serves them. Whether employees or contractors, managing...
4 min read
ServicePower: July 25, 2019
As a modern-day field service manager, you spend countless hours building upon and strengthening the engine that powers your company: your team. Like...
