ServicePower News, Blogs and Information

Operational excellence is the goal of every organization; however, the efforts required to achieve this goal are unique in the field service industry. When it comes to managing field operations, mobile workforce management technology is critical as is performance management . Performance management tools and strategies engage field teams in the the process and provide benchmarks for success. Through intelligent field service management technology, business leaders improve operational excellence and enable field teams to delivery faster, smarter service, improving the customer experience.  Indeed, the customer's experience or satisfaction affirms the operational excellence of a particular organization. 

No field service business is perfect, and each makes a mistake from time to time.  It's also true that some customers, frankly, are extremely difficult to please—they can be demanding, critical and even rude.

In the second half of our two-part article on how the right field service management software solutions can increase your field service efficiency and productivity, while enabling employed and contracted field technicians to provide a the best customer experience, simultaneously. In the previous installment, we discussed integrating your CRM and interacting with customers through your mobile workforce management software along with how to maintain communication from entitlement through service delivery. In this new installment, discuss device accessibility and more!

Contract extension underscores long term client relationship  McLean, VA- ServicePower Inc., a market leader in field service management solutions, has won a new contract with Siemens Managed Services to extend its deployment of ServicePower’s Smart Scheduling solution.  With the growth of Siemen’s metering business in the UK, it will use the ServicePower field service management technology to improve operations and enable its field teams to deliver the best branded service experience possible.

Field service tends to be deeply entrenched in many business models. When your business model, backed by your current stack of workforce management software, has been working well, it's hard to see a reason to change. Of course, in business the motivation to change often comes from an opportunity to make more profits rather than the to avoid penalties. If you've been dealing with increasing business complexity or growing volume of work, thinking about boosting field staff productivity, providing better operational support at HQ, or intelligently adding contracted labor to your workforce model, deploying or upgrading your field service management software becomes important.