IDC 2025 MarketScape for Field Service Management

ServicePower Named a Major Player in the IDC MarketScape for
AI-Enabled Field Service Management Applications

McLean, VA — October 1, 2025 — ServicePower, a leading provider of AI-powered field service management solutions, today announced it has been named a Major Player in the IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment (doc # US52967825, September 2025).

The IDC MarketScape noted, “ServicePower recognized the rapid innovations that are required within the field service market, where organizations are being disrupted at a rapid pace. ServicePower acquired Inveniam, which now provides the company with AI computer vision capabilities. This offering differentiates ServicePower, as often field service offerings are primarily focused on the schedule or work order and not the adjacent unstructured data sets enabled by computer vision. The acquisition of Inveniam accelerates these capability integrations and enhances the end-to-end FSM experience that ServicePower can offer to its current and future customers.”

We believe ServicePower’s recognition reflects its continued focus on delivering intelligent, end-to-end field service management solutions that help organizations balance efficiency, compliance, and customer experience. With almost 30 years of domain expertise, ServicePower enables service leaders to:

• Harness AI for quality and efficiency – leveraging Vision AI for photo-based validation and quality control to reduce rework and ensure right first time success.
• Optimize productivity and service delivery of blended workforces – managing employees and independent contractors on a single environment with AI-powered scheduling and automated contractor dispatching and reimbursement.
• Mitigate risk through compliance automation – integrating credentialing, license verification, and insurance management to reduce liability and strengthen trust at every service interaction.

“This recognition by the IDC MarketScape underscores the value of our strategy to infuse AI across the service lifecycle,” said Frank Gelbart, CEO of ServicePower. “From schedule optimization, contractor management, compliance automation, and Vision AI, we are committed to helping our customers deliver faster, safer, and higher-quality service outcomes.”

“AI is reshaping field service at an unprecedented pace,” said Ahmed Ghorbal, Senior Vice President of AI at ServicePower and CEO of Inveniam. “By combining advanced computer vision with intelligent scheduling and compliance automation, we’re equipping service organizations to meet rising customer expectations while lowering costs and improving operational efficiency.”

The IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment excerpt is available here.

About IDC MarketScape:

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities, and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.