Leader in Field Service Management (FSM), ServicePower offers a unique SaaS technology to optimize customer service through a blend of first and third-party interventions.
Paris, France, May 24, 2022 – ServicePower, a leading Field Service Management (FSM) software organization, today announced that its services are available to the French Market. The field service management specialist confirms its growth in Europe and its ambition to help retail, insurance, consumer electronics and home service companies deliver tailored first-class experiences to their customers, while achieving significant operational efficiencies.
The company's European customers include AIG, Baxi, Electrolux, CostCo, Castelan Group, Northern Ireland Electricity Networks, Sector Alarm, Siemens and other leading European consumer electronics retailers.
After-sales service at home is growing
The growth of the FSM market has been strengthened by the impact of the pandemic. With lockdowns, the rise of remote working has led consumers to invest increasingly in home improvement products. These new consumer habits have resulted in a growing need for customer service and specialized interventions such as troubleshooting.
With the integration of advanced optimisation algorithms and the use of artificial intelligence capabilities, the ServicePower platform offers a suite of practical solutions for managing customer requests related to warranty, repair, and exchange of products. The platform enables service claims to be logged, allocated to the correct department, assigned to a specialist technician and delivered within a suitable service window which is today a must have for both the customer and the service provider, while taking into account constraints like traffic conditions.
Additionally, as the labor market undergoes unprecedented changes with companies increasingly turning to outsourced solutions, ServicePower has developed a unique SaaS platform to effectively help organizations plan their field interventions using a blended workforce of employees, contractors and third-party providers.
Growth ambitions in Europe
With the launch of commercial operations in France, ServicePower continues its strong growth ambitions. Having been named a 2021 Visionary in Gartner's Field Service Management Magic Quadrant for the fifth consecutive year, and with a client portfolio made up of some of the world's most recognised brands, the company intends to leverage its position as a leader in the transformation of field service experiences to attract new clients on the continent.
"We are thrilled to be entering the French market, allowing us to better service our European clients by transforming the experiences of their customers with innovative field service management technologies,” said Patrick Van Osta, ServicePower's European Sales Director. “The most visionary organizations are those that realize that customer interactions do not end at the point of sales and that today’s customers expect simple and timely interactions throughout the buying journey. ServicePower enables this through the integration of collaborative technologies, the intelligent use of data and the immediate access to organized information, from anywhere, at any time.”
ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations. The company is headquartered in McLean, Virginia and operates in the UK, the Netherlands and now France. Learn more at www.servicepower.fr
Contact presse : PPR