Field Service Management Software Delivering Results Quickly

ServicePower transforms field service experiences with personalized solutions for blended workforces – delivering improved customer experiences and rapid ROI
27% Improvement in Net Promoter Scores and 45% Increase in Service Calls Per Day

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Trusted by Global Leaders

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See Why the Experts Named ServicePower A Gartner Visionary for the Fourth Time

2020 Gartner Magic Quadrant for Field Service Management

Download the report for key strengths that ServicePower possesses, including field service product depth, growth and retention and time to achieve Cost/ROI.

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Improve Customer Satisfaction by 30% with Field Service Management Software

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Customer Portal

Give consumers the visibility they want with real-time self-scheduling, tech and adjuster location tracking and ETAs, and direct communication enablement.

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Scheduling & Dispatching to both Direct and 3rd Parties

Intelligent Workforce Management

Optimized field service workflows across employed, third-party, and blended workforces enable real-time data and intelligent schedule and route optimization.

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Rich Mobility for Managing Full Customer Lifecycle

Third-Party Claims and Dispatch

Assign field jobs based on skills, location, appointment times, etc. Manage payment processing with a real-time, configurable claims adjudication and validation platform.

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Field Service Management Software that Delivers Results Quickly

12 X
Annualized ROI with Schedule Optimization
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35 %
Reduction in Inbound Call Center Volumes
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$ 35 M
Savings by eliminating Incorrect Claims
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ServicePower Scored Among the Highest for Peer User Community, Service and Support as well as Customer Retention – Gartner 2020 Magic Quadrant for FSM

Centricity

"ServicePower's Dispatch and Claims have been a differentiator for Centricity and the level of service we provide. ServicePower is a key reason our business has grown as much as it has."

Dawn Taylor | CEO | President, Centricity
BDR Thermea

“What I like about ServicePower is the ease of use and the focus on great outcomes. Their tools make the engineers lives easier and allow us to make promises to the customer that we are confident about keeping.”

Andrew Keating | Group Service Director | BDR Thermea
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"The overall impact of Scheduling Optimization has enabled us to gain improvements in productivity and cycle time that few other organizations can realize without ServicePower technology."

Cosmo Adamo | Vice President of Service | BrandsMart U.S.A
Safeware

“ServicePower provided Safeware with a contemporary solution that gave complete control over our network from a payment, performance and compliance standpoint.”

Laurel Cipiti | Vice President, Solution Center Operations | Safeware
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“With ServicePower’s technology, AIG is now an example of a field service management organization that confidently ensures the customer is always number one.”

Greg Leonberger | Vice President, Service Operations | AIG
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“ServicePower helps us with dispatch, claims and the customer portal. As consumers demand more information and statusing, the portal makes it easier for the consumer.”

Steve Zannos | Senior Director of Customer Care | Electrolux

What’s Happening at ServicePower

Ideal Boilers has greatly improved capacity management by integrating ServicePower and Salesforce.
Baxi improved job scheduling efficiency and reduced operational costs with ServicePower's Scheduling solution.
 

What Your Service Technicians Want You To Know During COVID-19

Written by ServicePower on July 16, 2020
White Paper
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THE FUTURE IS NOW: Why Third-Party Workforces Are No Longer an Option

Field service technology is needed to streamline and manage contracted workers in order to optimize the customer experience.