Hero

Field Service Management Software Delivering Results Quickly

ServicePower transforms field service experiences with personalized solutions for blended workforces – delivering improved customer experiences and rapid ROI
27% Improvement in Net Promoter Scores and 45% Increase in Jobs Completed Per Day

Trusted by Global Leaders

electrolux-logo
ge-logo
aig-logo@2x
USAA-1
LG-New
amynta
tesco
Richersounds
WhirlpoolCorp-2017Logo_2C_B
Siemens-logo
Costco
Sector-Alarm
assurant-logo@2x
baxi
brandsmart

Field Service Management Gartner Report

ServicePower Named a Visionary in the 2021 Gartner® Magic Quadrant™ for Field Service Management for the Fifth Time

Download the report to read about the comprehensive field service management offerings that we believe continue to set us apart.

Access the Report Now

Field Service Management Suite

Watch customer satisfaction, revenue, brand reputation, and loyalty grow while call center costs plunge as you provide today’s demanding customers with powerful, yet easy-to-use digital self-service capabilities and visibility into their work orders. With field service management software, you can take control through:

  • Self-service booking
  • Real-time, triggered status updates
  • Proactive, customizable notifications 
  • Document and photo sharing
Learn more
Claims Management 1
Customer Engagement

Only ServicePower provides the ability to seamlessly define, deploy, and manage a blended workforce with employed and third-party technicians at scale. Lower your costs while increasing job acceptance rates and revenue through faster, more efficient dispatching of jobs to the best available worker.

With field service management software that has a simple yet powerful interface, you can dynamically adjust and implement prioritized service delivery rules in real-time.

Learn more
Claims Management 1 (4)
Intelligent Workforce Management

Powerful reporting and analytics provide real-time KPIs for all aspects of your business and universal visibility of operations performance. Field service management software with fully customizable, real-time dashboards and drag-and-drop report generation makes it easy to gain insight into almost unlimited organizational information, such as:

  • Operating margins and costs
  • Efficiency and productivity reporting
  • Demand and capacity mapping
Learn more
Claims Management 1 (8)
Reporting and Analytics

Boost your first-time fix rates (up to 30%), increase field utilization and productivity, and reduce travel and associated costs with patented, AI-based, real-time, intra-day schedule optimization that ensures the best and most appropriate field rep is dispatched to a job based on:

  • Skills, certification, and availability
  • Traffic, weather, and dynamic route conditions to reduce windshield time
Learn more
Claims Management 1 (1)
Schedule Optimization

Empower your field technicians with a modern mobile workforce solution that supports the entire job lifecycle, providing a 35% increase in service jobs completed in a day. Your technicians have real-time access to tools, processes, and information.

They can manage inventory and schedules, while providing in-field payment processing that drives up customer satisfaction.

Learn more
Claims Management 1 (2)
Mobility

Field service management software enables your field technicians to take control and manage the unexpected changes that occur throughout their day. When problems arise in the field, technicians can quickly respond in real-time, without a call to the dispatcher.

With full self-service capabilities and a view into the field service management Gantt, they have the flexibility to triage and make schedule changes according to SLA, parts availability, and schedules.

Learn more
Claims Management 1 (5)
Smart Service

Eliminate the time-consuming, expensive process of onboarding and credentialing third-party contractors so you can quickly realize value from these partnerships and concentrate on growing your business. With field service management software you’ll increase the visibility into the entire onboarding process, enhancing management and oversight of your new providers through alerts and notifications.

Learn more
Claims Management 1 (3)
Contractor Onboarding

Exploit the power of your third-party service party network with intelligent management and dispatching of your contracted workforce. Customizable logic that meets your specific business requirements improves efficiency by intelligently dispatching the best available contractor based on eligibility (skills, coverage, etc.), rules (preferred suppliers, partnerships), ranking (contract costs, reject rates), scheduling logic (availability, locations).

Learn more
Claims Management 1 (6)
Third-Party Dispatch

Eliminate fraudulent claims while providing more timely claims processing with instant, web-based claims filing and processing with field service management software. You’ll improve claims processing efficiency up to 50% through customizable contractor workflows.

Claims are automatically considered against custom manufacturer rules in real time and automatically validated against parts distributors and manufacturers. Payment processing is fast and customizable.

Learn more
Claims Management 1 (7)
Claims Management

Field Service Management Software that Delivers Results Quickly

12 X
Annualized ROI with Schedule Optimization
View More
35 %
Reduction in Inbound Call Center Volumes
View More
$ 35 M
Savings by eliminating Incorrect Claims
View More

ServicePower Scored Among the Highest for User Community, Service, Support and Customer Retention – Gartner 2020 Magic Quadrant for Field Service Management

Centricity

"ServicePower's Dispatch and Claims have been a differentiator for Centricity and the level of service we provide. ServicePower is a key reason our business has grown as much as it has."

Dawn Taylor | CEO | President, Centricity
BDR Thermea

“What I like about ServicePower is the ease of use and the focus on great outcomes. Their tools make the engineers lives easier and allow us to make promises to the customer that we are confident about keeping.”

Andrew Keating | Group Service Director | BDR Thermea
shutterstock_1012057852

"The overall impact of Scheduling Optimization has enabled us to gain improvements in productivity and cycle time that few other organizations can realize without ServicePower technology."

Cosmo Adamo | Vice President of Service | BrandsMart U.S.A
Safeware

“ServicePower provided Safeware with a contemporary solution that gave complete control over our network from a payment, performance and compliance standpoint.”

Laurel Cipiti | Vice President, Solution Center Operations | Safeware
medium2

“With ServicePower’s technology, AIG is now an example of a field service management organization that confidently ensures the customer is always number one.”

Greg Leonberger | Vice President, Service Operations | AIG
field-service-management-software-edited-consumer-portal-2-1

“ServicePower helps us with dispatch, claims and the customer portal. As consumers demand more information and statusing, the portal makes it easier for the consumer.”

Steve Zannos | Senior Director of Customer Care | Electrolux

What’s Happening at ServicePower

Ideal Boilers has greatly improved capacity management by integrating ServicePower and Salesforce.
AIG transform their field service operation into a customer centric one with ServicePower.
 

ServicePower Named a Visionary in the 2021 Gartner® Magic Quadrant™ for Field Service Management for Fifth Time

Written by ServicePower on September 8, 2021
White Paper
white-logo

Discover the Four Lessons Learned From COVID-19 That Are Here To Stay

Download the Post Pandemic Preparedness Guide to see which lessons will become permanent best practices for our industry.