Finding the best contractor quickly.
Grappling with the tedious administration of paying your servicers quickly to keep them happy and engaged.
Both tasks performed manually or sub-optimally are ineffective and inefficient, leading to frustration for you and – more consequential to your business – for your customers.
The inefficiency costs you time and money, so there’s less time for you to run your field service organization professionally and profitably.
And that leaves your customers unhappy and potentially looking for alternatives.
It’s time to look at things differently and make everything about your contracted workforce a positive experience.
For field service teams utilizing third-party contractors to meet the needs of your customers, this means:
- paying your contractors quickly
- knowing your contractors well enough to dispatch them for the jobs they’re best at
- rewarding them for great customer service with repeat business
All these things – executed automatically, for every job – can set your business on a path to new heights.
ServicePower’s Contracted Workforce solution delivers the following to your service contractors:
- quick payments that make for happy contractors and ones that are more likely to provide great service to your customers
- an understanding of their skills, specialties, location, availability, and more to make them appreciate working with you
- recognition that they’ll be dispatched by you consistently and repeatedly because you appreciate their professional expertise and service
All these make for happy contractors who want to do great work for you, which delivers results like these:
- 80% increase in automation resulting in faster payment approvals
- 40% increase in first-time fix rates
- 30% increase in customer satisfaction
Replace frustration and inefficiency with confidence and proficiency for your contracted workforce – and reap the rewards.
ServicePower : October 17, 2019
ServicePower