Field technician accountability and organizational visibility – does one help the other?
When consumers sign up for service – installation, repair, or maintenance – they want transparency into their service, accountability from their technician, and, ultimately, exceptional service delivered – on time.
After all, your brand’s promise is on the line.
When a major appliance manufacturer deployed ServicePower’s field service management solution, it was excited to be able to provide its customers with visibility into their service calls – things like ETAs, the technician’s name and picture, and updates on any unforeseen delays.
When one of the OEM’s customers checked on a technician’s whereabouts, they were surprised to see the tech’s location not moving – for minute after excruciating minute – while waiting for the service call to begin as the morning dragged on.
Through GPS tracking, the manufacturer was able to easily discern that the technician was “stuck” in a McDonald’s, not en route to the customer’s house.
That new, enlightened visibility was another step toward improved workforce productivity.
Along with enhanced technician accountability and customer visibility.
ServicePower’s Customer Self-Service not only provides a superior experience for customers, but other operational improvements as well:
And 100% fewer Big Macs consumed on the job?
Not verified, but we think so.
You can learn more about how ServicePower's Customer Self-Service can transform your field service by booking a demo today.
ServicePower : October 14, 2021
ServicePower is a leading provider of field service management software. Likewise, ServicePower has been recognized as a Visionary for the fifth time...
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