Are your field service operations on fire?

When you dig into the numbers behind your field service operations, you learn a lot. And if you see high-level warning signs for some aspects of your business, you’ll typically find more troubling information – and root causes – the deeper you dig.

If your field service data is hinting at a problem, there’s a good chance there is a real problem – or multiple problems.

Where there is data smoke, there is business fire.

Which are your best- and worst-performing teams?

How much time is really spent driving to and from jobs, and how much is excessive drive time costing?

How long do jobs take to complete, and how often do they take longer (or take less time) than planned? What are the financial and customer experience ramifications?

It may or may not be easy to guess or assume the answers.

The Georgia team seems pretty efficient, and the techs there seem pretty knowledgeable.

We seem to have a more productive team of field engineers in Germany compared to Denmark.

We have a general understanding of which servicers are providing the best service and which may be putting our brand at risk.

The problem with guessing and assuming is that the answers to your organization’s biggest questions likely won’t stand up under the bright lights of executive or board inquisitions.

You’re playing with fire.

And worse, they may lead to suboptimal or even bad decisions.

And from there, each subsequent decision is another suboptimal or another bad one.

And the business consequences are costly – for you, your team, and the organization.

It’s better to throw away your spreadsheets and eliminate the guessing.

You need answers to basic as well as complex field workforce questions.

So you can fully understand how your KPIs are tracking.

From there, you’re on your way to strategizing, making operational adjustments, and making solid data-driven business decisions.

Decisions that stand up to executive and board scrutiny.

ServicePower Analytics provides a complete, data-driven picture of your workforce to give you fast, accurate answers to your workforce performance questions.

So you can easily spot the smoke. And put out the field service fires.

Learn more – become a field service management data detective.

Get the white paper.