How Property Management Companies Can Overcome Talent Shortages with Software
Maintenance and repairs are crucial for any property manager. When there are service delays, it affects not only profits from delayed tenant turnover...
It's that time of year when predictions abound. Our product experts have joined the ranks of other technology pundits and created a watch list for the trends they think will be hot in field service management for 2025. You can download the complete whitepaper here.
If you prefer a condensed version, here are the highlights:
In 2025, Artificial Intelligence (AI) adoption will continue to be the dominating business topic—but with a greater emphasis on practical use cases. Although some concerns about AI’s training and reliability may persist, organizations will be willing to overlook risks in favor of the astounding benefits.
But, gone are the days of vague proof-of-concept projects. Organizations are seeking proven applications that can be easily adopted and that will yield concrete time savings and insights. Solution providers, like ServicePower, will embed AI tools into everyday processes, such as pushing relevant data to decision-making points, streamlining tasks, summarizing reports, analyzing data, identifying trends, and predicting likely outcomes. Some specific AI applications you will be able to leverage when you adopt modern field service solutions include:
Automation will gain greater importance in 2025, driven by necessity. Facing continued economic headwinds, organizations must find ways to boost productivity and complete more service requests per day. Automation tools embedded into modern field service management solutions will help streamline activities and speed resolution of service requests. Examples include:
Predictive insights will help anticipate staffing needs, surges in demand, regional shifts, and emerging growth patterns. Analytics will be easier to use, so managers throughout the organization can make data-driven decisions. Predictive tools can be used to:
The shortage of skilled talent will remain one of the top issues for service organizations. Technology will help existing technicians make the most of their workday. With smart scheduling in place, technicians can typically complete one or two more jobs per day. Other tactics include:
Data itself is essential, but the ability to access it, sort it, understand context, and leverage it to improve the performance of day-to-day operations is even more important. Applications like machine learning and AI depend on data reliability. Modern field service solutions take care of this issue, organizing data and storing it in a manner that supports role-based access. Smart service management solutions help maintain data integrity by:
Customer satisfaction is critical for service organizations. It impacts sales, repeat sales, reputation, and brand—leading to an impact on revenue. Fortunately, modern service management solutions allow for this shift, giving managers tools to track personalized KPIs, such as customer satisfaction.
Other software features that support positive customer engagement:
The topic of ROI will be tricky in 2025. Field service organizations will place a high value on it, but they have the potential to misjudge what criteria to seek and how long it should take to achieve ROI status. While fast ROI is important, some broad initiatives, like customer satisfaction, may be harder to define and measure. Care should be taken upfront to determine how ROI will be measured. Balancing a combination of short-term and longer-term business goals will help to manage risks and encourage pragmatic investments. Tracking ROI will help organizations:
Closing thoughts
These predictions show that software will play an important role in helping organizations achieve their field service goals in 2025. Working with a service provider that emphasizes innovation and continues to refine its solutions is important. As customer expectations change often, the solution you use should too. Modern SaaS solutions, like ServicePower offers, are regularly updated, bringing new functionality to market. If you are muddling along with an outdated solution, it’s time to invest in a modern solution. Advanced capabilities will help you remain competitive.
Stay alert. Stay agile. Stay informed. Read our blog often to stay up to date on technology trends.
Remember, the complete whitepaper on industry trends can be downloaded, too.
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