Ask the ServicePower Experts: Wendell Vicente, Director of Operations

Ask the ServicePower Experts: Wendell Vicente, Director of Operations 

We tracked down Wendell Vicente, ServicePower’s Director of Operations, to discuss his role at ServicePower. This is the latest in our ongoing Q&A series with ServicePower's senior leaders. Wendell juggles several areas of responsibility, and having been with ServicePower for many years, he brings a unique perspective.

Your role at ServicePower touches a lot of the ServicePower organization and provides a great deal of interaction with customers. Describe your position and its impact on ServicePower customers.

Wendell: My team and I do indeed have a great deal of interaction with just about every department within ServicePower and with our customers.

As the Director of Operations here at ServicePower, I’m responsible for the Managed Services (MS) business that leverages the ServicePower Premier Network (SPPN). I oversee both the traditional ‘overflow’ MS offering as well as the Full-Service MS offering, where we act as the Customer Success Managers (CSMs) for these accounts. Additionally, we handle period end and payment processing for all our customers. I’m also the sales manager for all our managed services opportunities and my team and I, along with the finance team, manage the P&L of this transaction fee-based business. Lastly, I also have a dotted line into the Customer Success Team, as I support our smaller Contractor Reimbursement customers.

So yes, there’s a lot going on every day, which makes every day unique – new challenges and new opportunities surface regularly. Fortunately, I have an outstanding team that I’m very proud of – proud of the effort and passion they bring every day to every customer. The results we help our customers achieve are truly satisfying – knowing we have an impact on their successes is important to us and we’re grateful for the opportunity.

I’ve been with ServicePower for most of my career, and it’s the people here and the ability to help our customers that makes it so enjoyable. The relationships I’ve developed over the years with my ServicePower colleagues, our customers, and our partners have made for an incredible journey. My team and I live the ServicePower mission of enabling delightful, transparent, and timely field service experiences every hour of every day – and we love it.

Overseeing ServicePower’s network of over 2,000 highly skilled contractors and service companies and ServicePower’s managed services business, while also maintaining an eye on the Customer Success team and Contractor Reimbursement customers, is a critical role for ServicePower and many of its customers. Wendell’s ability to dig deep and understand each customer’s unique service needs and help them deliver exceptional service is essential in helping them meet their goals and overcome their service challenges.

It's this obsession with making customers happy that ensures Wendell and his team deliver on ServicePower’s promise of helping customers win in their industries.

Looking for more insights? Meet ServicePower's executive team here.