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Top Field Service Trends for 2025: ROI

Top Field Service Trends for 2025: ROI

One of the predictions in ServicePower's Software Trends in Field Service for 2025 points to the growing importance of ROI. With the continuing economic uncertainty, companies want technology investments to be practical and provide clear outcomes, including a measurable return on the investment.

But what is a reasonable expectation? How long should it take to recover the investment? The ServicePower paper points to some important considerations, including the need for a long-term perspective and the realization that some endeavors, like new AI-driven initiatives, take time to mature.

In Forrester’s Q2 AI Pulse Survey, 49% of AI decision-makers said their organization expects ROI on AI investments within one to three years, and 44% said within three to five years. The larger the project, the more patience is required.

Here are eight tips for achieving realistic ROI goals:

  1. Patience required. Organizations should develop a solid, long-term strategy for AI initiatives. Don’t expect overnight results. 
  2. Plan for balance. Work into your strategy a combination of short-term and longer-term business goals. This will help pace cash flow, manage risks, and encourage pragmatic investments.
  3. Continuous improvement. Look for continuous improvement at a steady rate. Investments in proven solutions, like schedule optimization, will yield rapid improvement that will continue to expand.
  4. Phased approach. Consider breaking larger open-ended goals into phases, each phase with its objectives, tactics, and methods for measuring success.
  5. Avoid endless drifting. Being patient does not mean tolerating endless drifting without clear results. If you aren’t seeing progress, make changes.
  6. Partner with experts. Working with the solution provider’s professional services team to implement the solution is often beneficial. Their expertise can lead to faster deployment and help you achieve ROI quickly.
  7. Define expectations. At the beginning of any technology initiative, be sure to define expectations and set realistic goals. Determine how results will be measured. For example, will customer satisfaction be measured by Net Promoter Scores (NPS) or an uptick in repeat sales?
  8. Define value. ROI is more than just a financial measurement. Keep in mind that the benefits of technology can be measured in customer satisfaction, positive brand perceptions, and the customer’s confidence and long-term loyalty.

ServicePower’s field service management solution helps organizations achieve clear goals. Flexible reporting and tracking tools allow companies to manage KPIs and focus on achieving a return on their investment.

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