Tips for Choosing Field Service Software
Field Service Organizations (FSOs) are realizing the importance of embracing digital transformation to meet changing customer expectations,...
Field service organizations (FSOs) undergoing digital transformation understand the importance of mobile dispatch software in augmenting efficiency, enhancing the customer experience, and driving revenue. Likewise, innovative mobile dispatch software can better position FSOs to successfully engage with their mobile-empowered workforce and captivate their customers at critical touchpoints.
In today’s mobile-first landscape, field service organizations that invest in mobile dispatch software can tap into a myriad of benefits while remaining agile and digitally competitive. In this post, we examine important field service management industry trends, and the key components of mobile dispatch software, review the benefits, and note what to look for when evaluating dispatch solutions.
Mobile dispatch software, a component of dispatch software, is a digital application that automatically assigns jobs to field service technicians via mobile devices. For example, the mobile dispatch software selects technicians based on eligibility criteria, customized rules and rankings, and business-driven scheduling logic.
While there are different marketplace solutions, not all mobile dispatch applications can assign jobs to varying workforce types such as third-party, employed, and blended workforces. Therefore, when considering software, it’s important to determine if the dispatch software can work with today’s increasing reliance on a blended workforce.
Drivers of increased adoption of mobile dispatch software include:
Customer experience is a critical component of maintaining customer retention and increasing ROI. Likewise, mobile dispatch software can help FSOs improve their customer experience in the following ways.
Field service businesses looking to invest in this technology can use the following considerations when evaluating potential software solutions.
AI-driven automation – FSOs need to invest in mobile dispatch software that can automatically and intelligently connect the best field technicians to each service job. Innovative mobile dispatch software should be customizable based on all of the details regarding a technician’s skill set, location, and real-time availability. Moreover, it should automate the service schedule so that the business does not need to manually confirm details.
Integrated maps, location-based technology – With integrated maps and location-based technology, field technicians are empowered to arrive at the job appointment on time with the help of dynamic, traffic-enabled, route optimization. This also provides FSOs and customers with visibility into where the field tech is located and gives technicians insight into customer sites and parts warehouses. Overall, the integrated maps help FSOs connect the right technician with the right parts to the right customer – all promptly.
Real-time reporting – Modern field service organizations rely on comprehensive, accurate, and real-time data. Likewise, selecting mobile dispatch software that delivers real-time reporting provides greater visibility and control. This real-time data not only shows FSOs where all the field technicians, parts, and customers are but can also provide key performance metrics.
Scalable, integrated solution – Dispatching is a core functionality of field service organizations, so dispatching software needs to integrate with other applications, processes, and solutions. Moreover, FSOs need a scalable solution that will adapt as the business continues to grow. Deploy a software solution that is built to scale for whatever unfolds in the future.
Fast deployment, easy adoption – Mobile dispatch software needs to be quickly installed, deployed, and easy to adopt by all end-users. If the technology is too complex, there is a risk of low adoption. Therefore, evaluate software that is powerful but also intuitive to deploy and easy to use.
As more field service organizations engage a blended workforce, it’s important that they deploy an integrated mobile dispatch software solution that specifically fits their needs.
ServicePower’s visionary mobile dispatch software helps FSOs intelligently manage a blended workforce on the go. With integrated mapping, real-time reporting, and an intuitive, scalable solution, it’s perfect for FSOs that are looking to improve their customer experience and maximize time to ROI.
Explore how your FSO can start expertly dispatching a blended workforce.
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