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How AI Can Improve Field Service Management

In 2021, it’s no secret that the digital transformation is sweeping through the field service industry. With AI-driven field service management solutions on the market, field service companies now have access to intelligent tools that have the potential to improve field service management. 

Artificial intelligence is revolutionizing field service management in many ways, and this blog post will discuss the main benefits of AI in field service management. 

AI in Field Service Management

Simplifies Tasks

Artificial intelligence expertly reduces redundancies in service workflows. By automating redundancies in complex workflows, field service managers can focus on the tasks that matter most to their success, instead of wasting time with repetitive work. 

Leveraging AI-driven technology makes field service automation part of your field service management. This integration takes the friction out of your field service management workflows, simplifying scheduling, dispatching, and parts and inventory management. Removing friction from service workflows makes field service management easier, as well as more successful. 

Enhances Efficiency

AI in field service management enhances service efficiency by reducing the scope of human error and improving the accuracy and speed of information. In fact, one of the top field service trends of 2021 is the use of predictive and proactive maintenance. By tracking service parameters with IoT triggers, a field service technician can be notified and proactively informed about the necessary repairs or maintenance. This makes the service workflow as efficient as possible.

In addition, AI-driven scheduling, dispatching, and parts and inventory management are immensely more efficient than their manual counterparts. With intelligent scheduling, the most qualified technician is scheduled for each job based on business-driven constraints, and last-minute changes to schedules are handled in real-time. While intelligent dispatching and parts and inventory management ensures that technicians are equipped with the information and tools necessary to complete each job the first time around. 

Increases Productivity

When service jobs are completed correctly the first time around, technicians can focus on servicing new customers instead of spending time fixing return jobs. This allows field service companies to minimize wasteful and redundant work, while maximizing service productivity. 

AI-driven route optimization also reduces time wasted in transit. Moreover, intelligent parts and inventory management helps technicians make informed decisions about all of the tools necessary for the jobs that day, reducing redundant stops to pick up parts and tools. All of this minimizes needless repetition in the service workflow and enables technicians to focus on servicing as many customers as possible, increasing service productivity. 

Improves Mobility 

With the recent emphasis on decreasing in-person interactions, virtual and remote services have become more important than ever. By leveraging intelligent and secure technology, technicians can access information about service jobs from anywhere, on any device. This means that technicians can help troubleshoot customer maintenance and repair issues on their own mobile devices on the go.

AI-driven mobility has a large impact on service workflows, and is a massive benefit to field service organizations. These benefits are not going unnoticed, and the adoption of virtual services is actually a top field service trend of 2021, and is expected to continue to grow in importance. 

Revolutionizes Customer Service

While AI technology has numerous advantages for field service companies, it can also benefit field service customers. For instance, advanced customer portals with self-service options can greatly improve the customer experience. 

Intelligent self-service capabilities allow customers to upload photos about an issue and schedule maintenance or repair jobs independently, without ever having to pick up the phone. These service jobs and their associated information are seamlessly integrated into intelligent technician scheduling and dispatching, so a qualified technician can help resolve the customer’s issue without redundant back and forth communication about scheduling or service details. This streamlines the customer experience, taking field service management to the next level. 

Summary

AI technology is becoming an increasingly important part of field service management, and can benefit field service companies by:

  • Simplifying Tasks
  • Enhancing Efficiency
  • Increasing Productivity
  • Improving Mobility
  • Revolutionizing Customer Service

To experience these benefits for yourself, try ServicePower’s AI-driven field service management software.

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