We all have heard the many Rights of Field Service. Right technician, right time, right customer. Much of this mindset is based on scheduling a technician to quickly and efficiently reach a customer site to turn a wrench. Field service is no longer this simple. Getting a technician to a customer is now just a starting point, new concerns must be addressed in order to deliver the level of service expected by customers.
21 May 2014
("ServicePower" or the "Company")
ServicePower continues contract momentum with contract extensions for product and services, as well as new contracts
A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created equally. We explained that while there are many marketing terms used to spin scheduling solutions to sound comprehensive and powerful, there are only a few on the market that offer true optimization for field service organizations. We have decided to create a series highlighting the concept that not all aspects of field service management solutions are created equally across the competitive landscape. Today we want to talk about street level routing.
We’ve all seen and heard references in popular culture—like the famous Seinfeld episode where Kramer gives the cable company a taste of its own medicine—to the frustration customers feel when technicians are late to a job or worse, don’t show up at all.
But as a field service manager you understand that when your technicians don’t arrive on time—no matter who is at fault—it costs your business precious time and money. For that reason, it might be time to invest in a mobile field service solution. Here’s how a comprehensive set of field service tools can get your operation running more smoothly:
Marketing often has a fancy way of making less look like more, especially when flashy colors and videos, and other wieldy marketing tactics are at play. But when you are searching for a field service management solution, you want to have the ability to strip that all away, so that what you have left is the product itself, its functionality and its business proposition; what can it really do and what can it really do for your organization?