Proactive Service Is the Real Future of Field Service | ServicePower | Innovating Field Service
Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs electricity or cable or an appliance needs servicing, they are expected to reach out and contact the respective company. The same goes for if something goes wrong. In order for an organization to fully optimize their workforce, an essential for ensuring higher profit margins and larger competitive edge, they look to increase efficiencies and reduce costs. But there is a ceiling to how much you can improve your efficiency if your system is completely based on a reactive approach.

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Picking the Right Devices for Your Field Service Organization | ServicePower | Innovating Field Service
As technology has advanced over the past couple of years, field service organizations are faced with a new sort of dilemma – which devices are the right mobile devices to empower your field technicians with? There are so many mobile options out there today, so how do you know that the option you choose to fund is the right one? One of the biggest mistakes an organization can make when evaluating device choices is getting bogged down off the bat in a technical comparison of which device can do what. An organization looking for a lasting and successful mobile strategy needs to define what a mobile device needs to do for you.

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ServicePower's momentum continues with new contracts and extensions for product and services | ServicePower | Innovating Field Service
21 May 2014 ServicePower Technologies plc ("ServicePower" or the "Company") ServicePower continues contract momentum with contract extensions for product and services, as well as new contracts

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Not All Street Level Routing is Created Equally | ServicePower | Innovating Field Service
A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created equally. We explained that while there are many marketing terms used to spin scheduling solutions to sound comprehensive and powerful, there are only a few on the market that offer true optimization for field service organizations. We have decided to create a series highlighting the concept that not all aspects of field service management solutions are created equally across the competitive landscape. Today we want to talk about street level routing.

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It’s All About Adaptive Leadership and Management | ServicePower | Innovating Field Service
Even though I generally love the Harvard Business Review, it always makes me smile ironically when they write articles about Leadership and Management as if they are separate things. These two topics are far from separate entities if a company is to execute. Leadership and management are intertwined and required in order to grow and advance a company of any size. Companies don’t grow without a leader (ideally leaders) to help pave the way, and they don’t continue to grow without good management.

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