Consider the field service management software, the
people and your organization
When choosing field service management software, consider the software,
Conduct a Needs Assessment
It may be helpful to first figure out why workforce management software is needed. There are several basic reasons why organizations purchase or upgrade their current application. First, new organizations can gain an edge and establish themselves better through field service management software. Second, successful businesses that consistently expand will quickly outgrow manual systems. Spreadsheets and paper checklists simply cannot keep up with integrated technology advancements. Automating processes like invoicing, staff scheduling, time logging and task management will save time, effort and money. Third, organizations that have reached the limited of their market growth or are experiencing problems will need access to accurate and real-time data. In today’s business environment, data is a valuable asset that helps to meet customer demands and maintain competitive advantages.
Understand the Basic Functions of Field Service Management Software
A comprehensive needs assessment will also help to establish the needed functions and capabilities of the software. User-friendliness and scalable functionality are often the top requested features in field service software solutions. Knowing the operational challenges and performance gaps with the existing system will help to narrow down which specific functions may improve ROI and service quality.
For example, work order management
Asset management is another function to consider. Asset
Look for Enhanced Functionality
The best field service management solutions will offer unique features and enhanced functionality. Visibility can be improved through forecasting and business intelligence features that help with continuous improvement activities. For example, some mobile workforce management software
Many field service managers face a variety of tough market conditions and customer demands. They must successfully decrease costs, maximize productivity, control demand fluctuation and improve customer satisfaction. Some will be expected to expedite response times, stabilize geographical coverage and ensure consistent service delivery. Regardless of the problem, an integrated field service solution will help to achieve these goals.
When evaluating field service management software, consider a solution that offers detailed, real-time reports. Analyzing service quality and trends helps management stay on top of what is happening in their business and industry. Some of the commonly requested reports include job status, inventory analysis, customer feedback, account collections and employee performance.
Most providers use subscription-based pricing models with scalable packages. The factors that may affect the costs include the company size, mobility required, deployment type and the number of users and administrators. Training, setup fees, technical support, system customizations and storage needs may impact the costs. The software may be installed in-house, but it will likely be hosted through a web-based Software-as-a-Service (SaaS) solution. SaaS solutions tend to be popular because they offer mobility, flexibility, and scalability.
Look to ServicePower
ServicePower helps field service organizations, particularly those in consumer-facing industries, provide Faster, Smarter Field Service, on our Unified platform.
ServicePower is a unified field service management solution focused on helping companies enable field technicians to deliver an exceptional customer experience at the lowest cost. Trusted by field service organizations around the world such as GE Appliances, ADT, Johnson Controls, John Lewis Partnership, Electrolux, Mitsubishi, LG, BSH, and AIG Warranty, ServicePower is the only workforce management solution enabling organizations to efficiently manage both captive and 3rd party service providers. Our digital technology enables improved customer satisfaction, reduces costs and generates new revenue streams.
ServicePower is the only software vendor to also offer a fully managed network of 3rd party service providers to enable rapid and on-demand servicing at peak times and in hard-to-reach locations across North America and Europe.
For more, visit www.servicepower.com