Suite Overview

Discover how our unified field-service management
suite delivers faster, smarter service

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ServicePower Suite Hightlights

Business Value

group-icon Consumers

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  • Increased Customer Satisfaction

    Customizable consumer portal with full self-service that connects with the end user and allows them to engage on their terms.

  • Increased Trust

    Connect the best technician for the job based on skill, location, parts etc ensuring the highest first-time fix rate and allow customers to see their technician.

  • Provide Transparency

    Provide a view in to your operations and offer real-time status if technicians are running late, a courtesy call, email, or mobile alert shows your customers that you value their time.

wrench Technicians

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  • Improved Productivity

    Powerful mobility enables to securely carry out field service functions at all times and places during and between service jobs.

  • Improved Efficiency

    Real-time access to job, parts, inventory or warranty related information to enable successful outcomes.

  • Increased Upselling Opportunities

    Instant access to job information on related products and services in repair vs. replace scenarios.

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  • Improved Productivity

    Save time and increase productivity as customers shift to the portal for service requests and scheduling.

  • Efficient Utilization

    Improve efficiency by dynamically dispatching the best resource for each job.

  • Reduced Costs

    Use third-party contractors or to increase coverage for skills, geography or schedule.

Product Resources

Gartner Report
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How to Achieve Scheduling Optimization in Field Service

Jim Robinson from Gartner advises how field service organizations can avoid common pitfalls and employ techniques that ensure certain success with field workforce schedule optimization software

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Article
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Five Hot Trends in Mobilized Field Service Management

Jeanine Sterling from Frost and Sullican discusses the five hottest trends in mobilized field service management, including technician enablement and customer experience which top the list!

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Gartner Report
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Gartner Key Processes for B2C Field ServiceManagement

Jim Robinson from Gartner advises how a good customer experience differentiates field service and the importance of why application leaders must develop missing capabilities in current solutions.

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