Jim Robinson from Gartner advises how field service organizations can avoid common pitfalls and employ techniques that ensure certain success with field workforce schedule optimization software
Customizable consumer portal with full self-service that connects with the end user and allows them to engage on their terms.
Connect the best technician for the job based on skill, location, parts etc ensuring the highest first-time fix rate and allow customers to see their technician.
Provide a view in to your operations and offer real-time status if technicians are running late, a courtesy call, email, or mobile alert shows your customers that you value their time.
Powerful mobility enables to securely carry out field service functions at all times and places during and between service jobs.
Real-time access to job, parts, inventory or warranty related information to enable successful outcomes.
Instant access to job information on related products and services in repair vs. replace scenarios.
Save time and increase productivity as customers shift to the portal for service requests and scheduling.
Improve efficiency by dynamically dispatching the best resource for each job.
Use third-party contractors or to increase coverage for skills, geography or schedule.