Suite Overview

Discover how our unified field-service management
suite delivers faster, smarter service

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ServicePower Suite Hightlights

Business Value

group-icon Consumers

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  • Increased Customer Satisfaction

    Customizable consumer portal with full self-service that connects with the end user and allows them to engage on their terms.

  • Increased Trust

    Connect the best technician for the job based on skill, location, parts etc ensuring the highest first-time fix rate and allow customers to see their technician.

  • Provide Transparency

    Provide a view in to your operations and offer real-time status if technicians are running late, a courtesy call, email, or mobile alert shows your customers that you value their time.

wrench Technicians

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  • Improved Productivity

    Powerful mobility enables to securely carry out field service functions at all times and places during and between service jobs.

  • Improved Efficiency

    Real-time access to job, parts, inventory or warranty related information to enable successful outcomes.

  • Increased Upselling Opportunities

    Instant access to job information on related products and services in repair vs. replace scenarios.

cog Operations

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  • Reduced Costs

    Use third-party contractors or to increase coverage for skills, geography or schedule.

  • Improved Productivity

    Save time and increase productivity as customers shift to the portal for service requests and scheduling.

  • Efficient Utilization

    Improve efficiency by dynamically dispatching the best resource for each job.

Product Resources

Gartner Report
gartner-logo

Gartner's The Future of Field Service Management

Download Gartner's The Future of Field Service Management to gain insights on hybrid workforces as well as key areas for alignment with evolving approaches and technologies in field service.

 

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Gartner Report
FTO

New! 5 Technologies for Mastering Customer Experience

Discover 5 key technologies that field service companies are utilizing to master the journey.

 

 

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SFG Analyst Take
SP

Transformational Field Service Management: What to Consider when Choosing a Solution

Bill Pollock of Strategies for Growth covers points for you to consider while deciding which field service management solution is best for you in this informational paper.

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