Field Service Management

Deliver faster, smarter service to your customers
with our integrated field service management suite

Field Service Management Suite Highlights

Field Service Management Business Value

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  • Increased Customer Satisfaction

    Customizable, full self-service consumer portal that lets end users engage on their terms.

  • Increased Trust

    Connect the best field worker for a job based on skill, location, parts, etc. to ensure highest first-time fix rates and allow customers to see and interact with their servicer.

  • Provide Transparency

    Provide a view into your operations and offer real-time updates if field workers are running late. A courtesy call, email, or mobile alert shows your customers that you value their time.

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  • Improved Productivity

    Powerful mobility capabilities enable you to securely carry out field service functions at all times and places, during and between service jobs.

  • Improved Efficiency

    Real-time access to job, parts, inventory, and warranty-related information enables successful job outcomes.

  • Increased Upselling Opportunities

    Increase revenue through instant access to job information on related products and services in repair-vs.-replace scenarios.

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  • Reduced Costs

    Use third-party contractors to quickly increase coverage of skills, geography, and schedules.

  • Improved Productivity

    Save time and increase productivity as customers use the portal for their service requests and scheduling.

  • Efficient Utilization

    Improve efficiency by dynamically dispatching the best resource for each job.

Field Service Management Resources

Gartner Report
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ServicePower Named a Visionary in the 2022 Gartner® Magic Quadrant™ for Field Service Management for Sixth Time

Download the report to read about the comprehensive field service management offerings that we believe continue to set us apart.

 

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Frost & Sullivan Award
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Frost & Sullivan Customer Value Leadership Award: Customer Value Leadership Award

See why industry analyst Frost & Sullivan awarded ServicePower its Customer Value Leadership award over all other FSM vendors with its best practices criteria for world-class performance. 

 

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White Paper
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Transforming Your Field Service Experience with ServicePower

As the only platform that is uniquely positioned to handle both employed and contracted technicians, ServicePower offers rich capabilities to onboard, dispatch and manage contractors across North America and the EMEA region.

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