Customer retention is paramount in the Insurance industry. Increased underwriting losses are constantly being compensated by steadily increasing premiums leading to challenges with customer satisfaction and retention. In addition, Insurance companies are also challenged with ensuring the execution of the least costly and most timely business process from the First Notice of Loss (FNOL) to estimate, repairs and claim payments.
With ServicePower, Insurers can expedite the process, reduce time to onsite, better enable adjusters, and automate your claims process to increase policyholder satisfaction and improve the bottom line. ServicePower also enables Insurance companies with a powerful digital interaction channel, that allows customers to take care of transactions themselves and save the high-value interactions for live channels.
ServicePower delivers a complete stack of solutions for field service starting from customer engagement to warranty claims so Insurers can reduce the cost of claim inspections and adjustments by ensuring the best field adjusters or inspectors are scheduled, based on their skill set, knowledge of geography, and inspection location operating hours, as well as other schedule parameters. We also ensure SLA compliance in instances where B2B or disaster claims must be handed in the most expedient way possible.