Improve first-time-fix rates and respond quickly to IoT-triggered service events
How We Help
Onboard, dispatch, and manage your blended workforce based on complexity, reliability, and availability to increase quality, reduce cost of service, and achieve faster response times.
Enable your field service workforce to deliver personalized service through instant access to job information, equipment, warranties, service contracts, parts inventory, equipment history, technical documentation, processes/forms, and more.
Delight customers with warranty claim-processing automation, intelligent audits based on business logic to reduce claim costs, prevent fraud, and protect warranty reserves for appliances and consumer electronics.
Contact us to find out how we can help you.
In the highly competitive Home Appliance and Consumer Electronics OEM industry, manufacturers need to continually differentiate their brand to drive long-term repeat sales with new features and outstanding post-sale service. Price pressures require OEMs to provide exceptional service to preserve existing customers.
According to J.D.Power associates, "the quality of work—doing the job right the first time—can noticeably affect customer satisfaction and loyalty." Therefore, it's critical to have the right technician with the right tools and information on the job, even if it means that the best technician could be a contractor.
When servicing appliances under warranty, OEMs need to rapidly dispatch technicians and process warranty claims. ServicePower's field service management improves your appliance customers’ service experience with higher first-time fix rates. This is accomplished through a hybrid workforce that protects warranty reserves and improves operations and service profitability.
ServicePower makes delivery of Appliance Service easier with:
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ServicePower is a leading field-service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field-service organizations around the world such as GE Appliances, LG, Electrolux and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted technicians. ServicePower also offers a fully managed network of contracted service providers to enable on-demand and rapid field-service delivery in hard-to-reach locations across North America and Europe.