Home Appliances

Improve first-time-fix rates and respond quickly to IoT-triggered service events

How We Help

Contractor Management

Contractor Management

Use contracted work force to increase quality, reduce cost of service and achieve faster response times. Create and dispatch to a hybrid workforce by seamlessly onboarding and managing a contracted workforce based on complexity, reliability and availability
Mobility

Mobility

Enable field service workforce to deliver personalized service by providing instant access to comprehensive job information, equipment, warranties, service contracts, parts inventory, equipment history, technical documentation, processes/forms and more
Warranty Claims

Warranty Claims

Completely automate warranty claim processing, perform intelligent audits based on your business logic to reduce claim costs, stop fraud, protect warranty reserves and in result yeild a great customer experience

Contact us to find out how we can help you.

 
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Industry Challenges

The Home Appliance and Consumer Electronics OEM industry is more competitive than ever. Manufacturers need to continually differentiate the brand to drive long-term repeat sales, with new, convenient features – and the best post-sale service. Price pressures combined with new demands mean that OEMs have to rely upon providing great service to preserve existing customers.
 
According to J.D.Power associates, "The quality of work—doing the job right the first time—can noticeably affect customer satisfaction and loyalty". Therefore, during a customer service event; it is important to get the right technician with the right tools and information on the job even if it means that the best technician could be a contractor.
 
When servicing appliances under warranty, OEMs need to rapidly dispatch technicians and process warranty claims. ServicePower's field service management improves your appliance customers’ service experience, improves first-time fix rates with a hybrid workforce while protecting warranty reserves and improving operations and service profitability."

Our Solutions

ServicePower makes delivery of Appliance Service easier with:

Our Customers

  • geappliances
  • electrolux
  • LG
quote

"With ServicePower, LG is continually driving improvement in our network through AI-based logic and real-time scheduling and warranty processing"

Bill Lange, VP Field Service Operations & Strategy, LG Electronics

Industry Datasheet

Learn about the solutions that leading Appliance Manufacturers have implemented with ServicePower
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