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Qualified contractors selected quickly, every time.

We get it. Depending on a contracted workforce can be nerve wracking. One bad consumer experience can have a lasting impact on your brand. Ensure only the most qualified contractors get face time with your consumers. 

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Contracted Workforce Capabilities

Intelligently onboard, credential, and select the most qualified contractor for every job, ensuring consumers receive exceptional service. From the moment of the job request to closure, you can rest assured that fast, connected, and personalized service is being delivered. The result? Happy consumers and happy contractors who will keep delivering excellent service on your behalf.

Customer Self-Service

Empower your consumers to hang up the phone, for good.

Today’s consumers want to avoid dialing the phone at all costs. The power to self-serve is what people want, especially when dealing with at-home appointments. 

A fully brandable self-service portal allows your consumers to easily log on to schedule, reschedule, and cancel appointments at a time that is convenient for them. Take advantage of upselling opportunities by adding deals and product banners directly on the portal homepage.  

Consumers will have full visibility with real-time job status updates that include field employee estimated arrival time and two-way texting.

Real Results
  • 20% improvement in customer satisfaction
  • 27% improvement in NPS
  • 70% reduction in call center volume

Dispatch

Qualified contractors, at the right place, at the right time.

Ensure only the most qualified contractors are dispatched by automatically assigning jobs based on your unique criteria.

Streamline service workflows and scale operations as demand changes. Service job workloads can be dynamically adjusted and dispatched through seamless integration of onboarding and scheduling.

Real Results
  • 20% decrease in onsite time for contractors
  • 0% rejected, cancelled, or neglected contractor calls, down from 20%
  • 40% increase in first-time fix rates

Contractor Management

Onboard and credential field contractors, effortlessly.

Vetting, onboarding, and managing field contractors on an on-going basis can be a back-office nightmare. The process can be manual, slow, and expensive. But going without is not an option when it comes to making sure the best represent your company.

Automatically manage background checks, drug testing, compliance, credentialing, and risk management. Define and rank your field contractors based on skills, expertise, and other criteria. A single point of access provides easy management and monitoring of compliance, helping you when demand scales with high-quality and efficient service, and full visibility into your networks.

contractor Reimbursement

Quick payments =
happy contractors.

Quick payments are the key to a contractor’s heart. And a happy contractor is one that will be more likely to provide excellent service to your customers.

Real-time payment adjudication with built-in validation, auditing, invoicing, and rapid reimbursement builds loyalty with your field contractor network. The configurable audit platform meets unique warranty requirements while eliminating fraud by ensuring only valid invoices are eligible for payment.

Real Results
  • 80% increase in automation resulting in faster payment approvals
  • 25% reduction in overall payment cycle time
  • 50% increase in payment processing efficiency

Work Order Management

Complicated work order management is a thing of the past.

Work order management shouldn’t give you a headache. Complicated integrations and manual processes are history when you choose to implement high-powered field service work order management software.

Automate routine tasks such as order creation, appointment search, booking, and more, to free up time and deliver exceptional consumer experiences and ensure the best contractor is assigned the job at the consumer's preferred time.

Consumer Self-Service

Empower your consumers to hang up the phone, for good.

Today’s consumers want to avoid dialing the phone at all costs. The power to self-serve is what people want, especially when dealing with at-home appointments. 

A fully brandable self-service portal allows your consumers to easily log on to schedule, reschedule, and cancel appointments at a time that is convenient for them. Take advantage of upselling opportunities by adding deals and product banners directly on the portal homepage.  

Consumers will have full visibility with real-time job status updates that include field employee estimated arrival time and two-way texting.

Real Results
  • 20% improvement in customer satisfaction
  • 27% improvement in NPS
  • 70% reduction in call center volume
ServicePower_Product Mockup

Analytics

A data-driven picture of your contracted workforce.

You need quick answers for your performance questions. That's a tall order when your reporting is in spreadsheets, or you have to wait for help from an analyst every time you need a new report. 

Easily create custom reports to answer even your most complex field workforce questions by seamlessly importing unique business requirements and integrating to relevant applications. With configurable dashboards, you can see a full picture of your KPIs, helping you to strategize and make data-driven business decisions. No data analyst needed.

ServicePower is really helping us beginning to end, how we send and communicate service calls to our independent service providers.
Senior Director of Customer Care
Electrolux
With ServicePower, we have the best providers available when our customers need them, and continually drive improvement in our network through AI-based logic and real-time scheduling and warranty processing.
Field Service Operations and Strategy
LG Electronics USA
What I like about ServicePower is the ease of use and the focus on great outcomes. Their tools make the engineers lives easier and allow us to make promises to the customer that we are confident about keeping.
Group Service Director
BDR Thermea
 

Frequently Asked Questions

Put a smile on your consumers' faces with quality service events.

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