1 min read
ServicePower: June 03, 2014
Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs electricity or cable or an appliance needs servicing, they are expected to reach out and contact the respective company. The same...
Read More
2 min read
ServicePower: May 30, 2014
As technology has advanced over the past couple of years, field service organizations are faced with a new sort of dilemma – which devices are the...
2 min read
ServicePower: May 13, 2014
A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created equally. We explained that while...
2 min read
ServicePower: May 12, 2014
Even though I generally love the Harvard Business Review, it always makes me smile ironically when they write articles about Leadership and...
2 min read
ServicePower: April 24, 2014
ServicePower (AIM: SVR), a market leader in field management, announces a new relationship with Bosch Software Innovations to enhance ServicePower’s...
2 min read
ServicePower: April 24, 2014
ServicePower enters into strategic relationship with Bosch Software Innovations ServicePower (AIM: SVR), a market leader in field management, has...
2 min read
ServicePower: April 17, 2014
Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do is so important, but...
3 min read
ServicePower: April 11, 2014
We talk frequently about customer service on this blog and in conjunction with our software solutions -- with good reason. There can be a fine line...
3 min read
ServicePower: April 03, 2014
What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...
3 min read
ServicePower: March 18, 2014
It seems like most businesses are “flying in the cloud” these days. Gartner predicts that the cloud will eventually become more important than...
3 min read
ServicePower: March 12, 2014
According to Webster’s Dictionary, globalization is the act, process or policy of making something worldwide in scope or application. Adobe’s...
2 min read
ServicePower: March 11, 2014
Field service excellence is no longer defined by competently scheduling and routing technicians to customers. The days when simple wrench-turning...
3 min read
ServicePower: March 07, 2014
The age old phrase goes something like “stick to what you know.” In general, this refers to people, but it can also pertain to software as well....
