2 min read
ServicePower: June 10, 2014
Last week, Shep Hyken at The Smart Van wrote a post about the concept of firing bad customers. His argument is that the customer isn’t always right, and in some cases it help actually help your organization to lose a customer who is abusive or never...
Read More
2 min read
ServicePower: June 09, 2014
At the bottom line, field service is important because it touches customers’ lives. At ServicePower, we care not only about our customers, but about...
3 min read
ServicePower: June 05, 2014
There is no doubt that the culture you create at your organization is what drives your employees to excellence, particularly when it comes to...
1 min read
ServicePower: June 03, 2014
Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs electricity or cable or an...
2 min read
ServicePower: May 30, 2014
As technology has advanced over the past couple of years, field service organizations are faced with a new sort of dilemma – which devices are the...
2 min read
ServicePower: May 13, 2014
A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created equally. We explained that while...
2 min read
ServicePower: May 12, 2014
Even though I generally love the Harvard Business Review, it always makes me smile ironically when they write articles about Leadership and...
2 min read
ServicePower: April 24, 2014
ServicePower (AIM: SVR), a market leader in field management, announces a new relationship with Bosch Software Innovations to enhance ServicePower’s...
2 min read
ServicePower: April 24, 2014
ServicePower enters into strategic relationship with Bosch Software Innovations ServicePower (AIM: SVR), a market leader in field management, has...
2 min read
ServicePower: April 17, 2014
Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do is so important, but...
3 min read
ServicePower: April 11, 2014
We talk frequently about customer service on this blog and in conjunction with our software solutions -- with good reason. There can be a fine line...
3 min read
ServicePower: April 03, 2014
What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...
3 min read
ServicePower: March 18, 2014
It seems like most businesses are “flying in the cloud” these days. Gartner predicts that the cloud will eventually become more important than...
