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ServicePower: November 12, 2014
Do you trust your field service technicians? If the answer is no, you have a problem. Your technicians are in front of your customers and revenue stream on a daily basis, so fix this first. But if you do trust your technicians, why wouldn’t you...
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ServicePower: November 04, 2014
What does more green mean for service? Revenues, profits, and cash all come to mind. But, what about sustainability initiatives? Sustainability...
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ServicePower: October 27, 2014
Should service come free of charge? The customer is always right, so what if they feel they don’t have to pay for service?
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ServicePower: October 13, 2014
What is the biggest challenge you face in driving continuous improvement in your field service fleet? Do you struggle with customer experience,...
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ServicePower: August 11, 2014
What matters – execution. We are in an industry, field service, where it is all about execution. Service excellence only is possible when a job gets...
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ServicePower: July 03, 2014
Guest Author: Stewart Hill
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ServicePower: June 24, 2014
ServicePower Technologies Plc (AIM:SVR), a market leader in field management software solutions, today announced the appointment of Stewart Hill, a...
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ServicePower: June 23, 2014
As the CEO of a global software company, travel naturally comes with the job. And with extensive travel comes extensive experience with the...
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ServicePower: June 13, 2014
The world is constantly changing, moving, and growing at exponential speeds. You see it in the constant release of new technology, an ever-shifting...
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ServicePower: June 10, 2014
Last week, Shep Hyken at The Smart Van wrote a post about the concept of firing bad customers. His argument is that the customer isn’t always right,...
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ServicePower: June 09, 2014
At the bottom line, field service is important because it touches customers’ lives. At ServicePower, we care not only about our customers, but about...
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ServicePower: June 05, 2014
There is no doubt that the culture you create at your organization is what drives your employees to excellence, particularly when it comes to...
1 min read
ServicePower: June 03, 2014
Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs electricity or cable or an...
