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How Costco Improved After Sales with ServicePower

McLean, VA- ServicePower, Inc., a market leader in cloud based mobile workforce management software, has signed a managed services contract with Costco Wholesale UK, an international chain of cash and carry membership warehouse clubs, to provide post purchase support and fix for under-warranty electrical appliances. Using the latest in digital technology the deal will see Costco continue to provide members with an exceptional after sales brand experience.

Throughout the UK, ServicePower will use its digital workforce management platform to optimally deploy its network of accredited third party technicians to Costco’s members. 

“Costco is delighted to be working with ServicePower", says Steve Barnett, Trading Director, Costco Wholesale UK Ltd., "and we are confident that the service they supply will complement our mission statement of providing ‘Quality merchandise and services at the lowest possible price’.” 

“We at ServicePower understand that the Costco member experience does not end when they leave the warehouse. If they are unfortunate enough to experience a fault in their product, they want it to be dealt with quickly. ServicePower’s digital technology and third-party contract network will enable this, providing members with peace of mind and bolstering the reputation of the Costco brand, stated Marne Martin, CEO, ServicePower.” 

No matter which third party contractor is deployed, ServicePower’s intuitive software will provide contractors, via their mobile devices, with all the information they need to deliver members with the same high level of customer experience they have come to expect in the Costco Warehouses. This includes step-by-step workflow that guides them through each field visit with information on the product, parts and importantly the member. 

“We are really pleased to have signed another exciting and well known brand,” said Marne. “Costco Wholesale UK knows the importance of great after sales care. Their selection of ServicePower underlines that our focus on innovation works.” 

About ServicePower 

ServicePower is an integrated mobile workforce management solution focused on helping companies that operate in field deliver a superb customer experience at the lowest cost. Trusted by field service organizations around the world such as GE Appliances, ADT, Cunningham Lindsey, John Lewis Partnership, Electrolux, Mitsubishi, and AIG Warranty, ServicePower is the only mobile workforce management solution enabling organizations to efficiently manage both captive and 3rd party service providers.   Our digital technology enables improved customer satisfaction, reduced costs and the opportunity to generate new revenue streams.  

ServicePower also offers a fully managed network of 3rd party service providers to enable rapid and high-quality on-demand “spill-over” servicing at peak times and in hard-to-reach locations across North America and the Europe.


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