ServiceScheduling, ServiceOperations and ServiceGPS renewed for new three year term
ServicePower Technologies Plc (AIM: SVR), a market leader in mobile workforce management software, today announces that it has signed a new three year contract with BrandsMart USA for ServiceScheduling, ServiceOperations and ServiceGPS. BrandsMart USA, a North American retailer headquartered in Florida, utilizes ServiceScheduling to optimize scheduling and routing of its “in home” and “bench” repair teams; who provide services under both manufacturer and extended warranty coverage. Through ServiceScheduling, BrandsMart has increased the number of jobs per day that each mobile worker completes, decreased job cycle time, as well as reducing overall costs through hosting the solution with ServicePower. The deployment of ServiceGPS asset tracking has provided additional costs savings, including the reduction of fuel costs and improved employee field safety through real time location information. BrandsMart has also increased the percentage of jobs billed back to manufacturers or third party administrators.
Cosmo Adamo, VP, Service, BrandsMart USA, said “BrandsMart extended its contract with ServicePower because we’ve seen real improvement in our field service operation using the technology. We’ve increased the productivity of our mobile technicians. Technicians arrive quickly and when promised, and get the job finished in the same visit. We also have seen real benefits with ServiceOperations. Using ServiceOperations, we were able to automate warranty claims processing, taking the knowledge about each individual manufacturer or third party administrator’s process and setting it up within ServiceOperations. We send all claims through ServiceOperations which directly processes claims for its own client manufacturers and administrators, or forwards those not in its ecosystem on to external claims processors. 100% of warranty claims are now submitted, in a timely manner, with correct and complete information, to the appropriate processor, resulting in very high reimbursement rates for BrandsMart. Overall, ServicePower’s mobile workforce management solution has helped BrandsMart achieve increased productivity, better warranty claims submission and reimbursement rates, reduced costs, and increased customer satisfaction rates. We look forward to increased ROI in the future.”
Marne Martin, CEO, ServicePower, stated “We’re delighted BrandsMart USA continues to achieve operational improvement using our mobile workforce management software, and look forward to our continued relationship.”
For further information, please contact:
ServicePower Technologies Plc
Tel: 0161 476 7762
Tel: 0207 220 0500
Tel: 020 7653 9850
Marne Martin, CEO
Simon Evans, CFO
ServicePower, the acknowledged leader in Optimization Technology, provides an innovative global, mobile workforce management software platform used by organizations with mobile workers to maximize productivity and efficiency, intelligently schedule appointments, SLA and complex jobs, as well as parts. Our platform focuses on solving fundamental field service problems with patented routing optimization, M2M connected services, contractor and warranty management, cutting edge enterprise mobile and business management technology, robust business intelligence and asset tracking.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit http://www.servicepower.com/