As a field service leader looking to embrace digital transformation and leverage Data-Driven Decision Making, investing in the right software is critical to the success of your company. This decision is a significant step in your company’s digital transformation and one that should be driven by data. Industry-specific data can help provide an unbiased view of the software solutions in your field and help you identify companies that excel in the areas that your company is looking to improve.
In fact, if your field service company is looking to improve your time to achieve ROI, ServicePower might be the best field service management suite for you. Gartner Magic Quadrant named ServicePower a Visionary for the fourth year in a row for a few reasons, including scoring the highest out of any vendor in the report for the time it takes to achieve ROI. If that statement awakens your curiosity, you might be inquiring as to what Gartner Magic Quadrant is, whether it’s a reliable source for industry data, and why ServicePower has been named a visionary yet again.
What is Gartner Magic Quadrant for Field Service Management?
Gartner is a leading research and advisory firm that helps equip field service leaders with high-quality industry data to back data-driven decisions in their fast-growing markets. Gartner Magic Quadrant is a lauded research methodology that provides a graphical competitive positioning of four types of technology providers within a specific industry: Leaders, Visionaries, Niche Players and Challengers. The Gartner Magic Quadrant for Field Service Management is an annual report that assesses the technology vendors within the field service industry, aiming to help field service companies better understand the providers they are considering for a specific investment. By comparing a technology provider’s strengths and challenges with your company’s specific needs, you can leverage the data to inform your investment decisions. In doing so, your company can better execute complex decisions and jump start your digital transformation journey.
Why has ServicePower been named a visionary for the fourth time in a row?
In 2020, Gartner Magic Quadrant for field service management named ServicePower a Visionary for the fourth year in a row. This honorable recognition reflects ServicePower’s unique ability to service B2C and blended workforces. In addition, the report references ServicePower’s top three industry strengths: product depth, growth and retention, and Cost/ROI.
ServicePower’s Unique Ability to Manage a Blended Workforce
ServicePower’s field service management solution is the only software on the market equipped to intelligently manage all three types of workforces, including employed, contracted and blended. A blended workforce is an increasingly prominent type of workforce in the field service industry, and it consists of both employees and contractors. Leveraging a blended workforce in 2020 is more important than ever, as the field service industry is experiencing a “greying of the workforce” and an increasingly large gig economy. Field service companies must be prepared to manage a blended workforce in the near future if not already, and this should be a key investment consideration for companies looking to the future.
ServicePower’s Field Service Management Strengths
ServicePower has been recognized for three top strengths in the field service industry: product depth, growth and retention, and time to achieve an ROI. With regard to product depth, Gartner Magic Quadrant discusses the following features: scheduling optimization, mobile app onboarding, the popular customer portal and warranty claims management. ServicePower is proud that these features streamline the service workflow, allow for greater service flexibility, and “shorten interaction times for customers.” The report also recognizes ServicePower for high growth and retention, stemming from the ability to provide unequivocal service and support for customers. Lastly, ServicePower received “the highest scores of any vendor in this Magic Quadrant for the time it takes to achieve an ROI.” ServicePower values innovative service and is continuously improving the range and capability of products to provide the most intelligent and competitive service possible.
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Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.